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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

A follow-up study SAMA conducted a year later showed a shift in top customer expectations, including: Thought leadership on real-time challenges Pricing flexibility and creativity Process automation Longer payment terms and return policies Effectiveness in hybrid working environments.

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Focus on the Experience, and the Numbers Will Come – ALWAYS

Customer Think

You’ve probably all heard – or read about – the Bain statistic from 2005 that goes like this: 80% of executives believe that they are delivering a supe. I originally wrote today’s post for StellaConnect. It appeared on their site on July 13, 2021.

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Senior Leadership: Fertilizer for your Growth Strategy

5600 Blue

Senior leadership support drives cross-functional management support, which in turn drives highly motivated field coaches and salespeople. References: (1) Journal of Personal Selling Summer 2005 (2) CSO Insights “Sales 2.0 We heard similar stories repeatedly from executives in successful companies. Sales Training Investment.

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Barron Fujimoto Adds an Artist’s Touch to Planview’s Brand

Planview

and kept teaching before joining Planview in 2005. The leadership does a good job of keeping that feeling. Then I returned to the U.S. How is Planview different from other companies you’ve worked for? When I started, Planview was a small company. It’s grown but still kept many great things about small companies.

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Book review – Managing Brands

Red Star Kim

Towards the end of the post is a review of a classic brands book “ Brand Leadership” By David A Aaker and Erich Joachimsthaler which I published some time ago. Porter’s generic strategies (cost leadership, differentiation and focus) are relevant here. It’s interesting to see how brand management has developed.

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Fly’s Friday Five: What is Your Level of Confidence?

Brooks Group

In fact, it had dropped from 108 to a 69, which is the lowest level it has been since 2005. Russ Sharer and Michelle Richardson talk about this in their book, Agile & Resilient: Sales Leadership for the New Normal. The high point was 12 months ago, and the low point was after the end of the second quarter.

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9 Valuable Entrepreneur Training Courses That You Can Take For Free Online

Hubspot Sales

Originally held in 2005, this one-week program from MIT’s Sloan School of Management is now partially available online. Read the lecture notes and complete the assignments to get a crash course in leadership. Building and Leading Effective Teams from MIT OpenCourseWare. Length: Self-paced. Price: Free. Level: Introductory.

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