article thumbnail

B2B Digital Transformation in Sales: Facts & Trends

QYMATIX

Facts and trends about the B2B digital transformation. If you are leading a Business-to-Business manufacturer or distributor, you know it already: sales is currently experiencing a massive transformation across the globe. I want to know more about the digital transformation in B2B sales.

article thumbnail

The Intersection of Big Data, Customer Experience (CX), and Digital Transformation

SBI Growth

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

3 Key Takeaways from Showpad’s 2020 RKO

Showpad

And as the Chief Customer Officer, I am more envirgorated than ever to partner with our customers to become best-in-class in sales enablement and digital transformation. At RKO, we celebrated what we accomplished in 2019…and we made so much progress. 2019 Best Workplace.

article thumbnail

Campaigns, thought leadership and project management – Early engagement, scoping and risk management

Red Star Kim

6% Yes – we do it well 69% Yes – but not sufficiently 25% No Which tools do you use for campaign/project management (multiple choice) 64% Briefing documents/plans/reports 50% Task breakdowns 43% Mailing list/specialist software/apps 36% Resource/budget planning 29% GANTT charts 21% Project management methodology 21% Project management software 0% Network (..)

article thumbnail

How Freshworks customers are transforming their business with the art of easy

Freshworks

Ali mentioned that their previous solution was an on-premise software. I just love how nimble and how creative we can be with Freshdesk,” exclaimed Scott Wolken, senior director of customer support at GE Digital Aviation Software. Clearing aviation blues with GE. “I Within IT itself, we had around 8 or 9 helpdesks.

Retail 93
article thumbnail

9 steps to choose the best CRM

Insightly

A CRM solution is an essential part of your company’s digital transformation. Do you use the same CRM software for all front-end operations? . Because your CRM software will affect a wide array of stakeholders, you need a cross-functional needs assessment team. And finally, answer these critical questions: .

CRM 90
article thumbnail

CRM in 2022: Key to Customer-Centricity in Business

SuperOffice

CRM software is the most used CX tool. In 2020, the average share of customer interactions that were digital made up 58%, compared to 36% in 2019. The proportion of organizations already seeing positive results of personalization has more than doubled in two years, from 9% in 2019 to 20% at the beginning of 2022.

CRM 84