Strategic Account Management Association
AUGUST 6, 2021
Aramex was the recipient of the 2021 SAMA Excellence Award for “Outstanding Young SAM Program.”. Commercial Excellence: supports organizational and talent needs, develops and makes available dedicated competency models meeting the requirements of the SV&I organization. Responding to Market Shifts.
Red Star Kim
JUNE 15, 2023
no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals). Some firms provide templates of different types of KAM meeting types. (profit, growth and core legal services) How can Nexl help law firms execute their Strategic Account initiatives? (no-data-entry
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Zendesk
DECEMBER 6, 2021
Instead of designing the customer journey around product creation and delivery, they organized around improving the experience for the customer. Consider Japanese retailer Uniqlo, which reported increased revenue and profit in 2021. Gartner reports that proactive customer service is desperately needed to meet customer demands.
MDI Training
JULY 7, 2022
In late November 2021, we were invited by a client to participate in an RFP for 4 regional meetings – an event of sales executives. To this end, regular project meetings were held with international and regional working groups during the cocreation phase, which lasted approximately 4-5 months. Nicole Altenberger, BA.
Red Star Kim
SEPTEMBER 26, 2023
Some tactics for engaging employees on the change journey : Co-create a vision Explain the challenge or the opportunity. Change the environment Move discussions from online meetings or the office. Particularly asking “How will this affect me?”. So we can engage emotions. Describe the desired outcome. A dialogue.
Envisio
AUGUST 1, 2023
In 2021, the city achieved the What Works Cities Silver certification, and is tracking progress towards an even higher level of certification in future (but more on that later). Bloomington’s strategic plan was co-created with residents alongside representatives of the city–including more than 400 community voices.
Cosawi
DECEMBER 28, 2021
Participate in internal leadership and customer account meetings – and not only when “the house is on fire”. In addition, a monthly touchpoint with the SAM is important to coach them, stay abreast of the account and prepare for customer meetings. 1 Noel Capon, When CEOs Make Sales Calls, Harvard Business Review, March-April 2021.
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