Zendesk
JULY 27, 2022
Zendesk surveyed 3,000 CRM decision-makers and influencers around the world about their CRM priorities, digital transformation progress, and more to get a better understanding of what’s most important to prioritize today and where businesses currently stand in a volatile market.
Customer Think
JANUARY 11, 2022
Here’s one of the many predictions for 2022: Digital transformation driven by the shift to hybrid and remote work will continue to accelerate. COVID-19 served as a wake-up call for companies dragging their feet on digitization.
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Customer Think
DECEMBER 10, 2021
Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation.
Red Star Kim
MARCH 30, 2023
I have supported Richard Chaplin at the Managing Partners’ Forum since June 2022 on the research, feasibility, design and development of the programme – and discussions with six amazing speakers – so it is gratifying to see the finished product! Versions for divisional, functional and aspiring leaders are expected in 2024.
Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing
Sales managers, trainers, sales enablement managers, and sales reps across all industries must adjust to this digital transformation. September 13th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Virtual sales success requires new ways of thinking. Why video is so important in coaching your reps.
Customer Think
JANUARY 19, 2022
Although I may have had a rosier outlook about the “end” of the COVID-19 pandemic, we did see massive strides in the advancement and adoption of AI as well as the continued digital transformation of businesses across industries […].
Customer Think
JANUARY 30, 2022
As the world comes to live with COVID, it is worth looking ahead at how customer behavior has changed and how customer experience (CX) leaders can best anticipate the challenges to come in 2022. COVID accelerated digital transformation trends already taking place in the market.
Speaker: Hannah Testani, CEO of Intelligent Audit
The future of the supply chain industry will take the emotion out of decision-making by leveraging innovative technology to transform raw data into actionable intelligence. Hannah Testani will teach us more about: How technology will transform and digitize the supply chain and what impacts we’ll see going forward.
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