Arpedio

JUNE 1, 2023

The ability to adapt and change as a cohesive and coordinated team, working with our customers in our markets is rapidly becoming the most important skill in any organization, in any industry. This further emphasized the importance of proactive and regular customer engagement to drive account growth. We need to set the example.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

SmartKarrot

OCTOBER 3, 2023

Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing. This helps in keeping relevant stakeholders informed without having to ask for data and progress, thus improving the quality of customer interactions.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

DemandFarm

MAY 12, 2023

Originally published in Forbes Business Development Council Traditionally, one of the core concepts of sales and marketing is the sales funnel through which companies are supposed to move prospects from awareness through consideration to engagement, and finally to purchase. This stream is also the biggest contributor for the account growth.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

Account Manager Tips

NOVEMBER 9, 2020

Define the context, your communication strategy, negotiation tactics and contingency plans in the event of an escalation. The let your client know a formal communication will follow and to reach out with questions. They need to notify internal stakeholders and update procedures and systems. Now what? . Idea in brief.

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

SmartKarrot

FEBRUARY 4, 2022

Develop Client Success assets and methods, and work with Product Marketing to create new or refine existing adoption materials. Broaden internal relationships across multiple internal divisions including but not limited to: Marketing, Programming, Events, Media Strategy, Integrated Planning.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

Arpedio

JANUARY 11, 2023

An Account Manager’s responsibilities include building long-term relationships with customers based on trust and value. In order to do so, it’s essential that the Account Manager communicate with his or her clients to understand their needs and provide the details and value of products and services.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

SEPTEMBER 23, 2022

Set account growth goals and drive results. Developing into a subject matter expert (SME) on products used by Travel Associates with the ability to upskill stakeholders and customers on the platform. Expertise in supporting a wide range of stakeholders for internal and external projects.

Customer Success 15

Customer Success Stakeholders Account Growth Onboarding 15

SmartKarrot

OCTOBER 1, 2021

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention. Apply here: [link].

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

APRIL 5, 2022

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth. Expertly communicate any findings that prevent product adoption and customer success. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

SmartKarrot

FEBRUARY 1, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Ease As a Customer Success Manager, you will drive retention and growth among our customers by understanding their business needs and helping them succeed. Responsible for account-level expansion initiatives. testimonials, case studies).

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

APRIL 27, 2021

Expand revenue and League expanded offerings in existing accounts and increase average customer lifetime value. Build a system to easily communicate status of Customer Success initiatives to the Executive Management team and other key stakeholders.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

NOVEMBER 24, 2020

Build relationships with key customer stakeholders to strengthen the Amplitude partnership. Work with cross-functional leaders (Product, Professional Services, Marketing, Operations, etc.) You will be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention.

Customer Success 10

Customer Success Value Proposition Stakeholders Account Growth 10

SmartKarrot

MARCH 16, 2021

Drive continuous improvement through updating internal processes and implementing best practices influence future lifetime value of customers by ensuring the customers accomplish their goals and effectively recognize and communicate the value Terminus brings to their organization. Manage to production metrics and data-based performance goals.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: InVision Group As a Customer Success Manager, you will build deep relationships with relevant stakeholders and decision-makers at the customers and prospects, always putting the customer value front and centre. Need excellent communication skills.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

OCTOBER 19, 2020

You will work with the marketing and professional services team to develop, deploy, and monitor customer satisfaction. Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed. You will work closely with Marketing to identify and convert successful customers into advocates.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

JULY 7, 2021

Apply here: [link] Role: Customer Success Manager Location: Denver, CO, US Organization: Gusto As a Customer Success Manager, your core work includes proactive outreach to current customers through outbound calls, conducting product demos, and email communication. Maintain a revenue base by managing account retention and renewal.

Customer Success 10

Customer Success Account Growth Stakeholders Management 10

SmartKarrot

NOVEMBER 25, 2020

Lead the CSMs through the development and management of strategic account plans and business reviews that can be used to create internal and customer alignment with their desired outcomes. Collaborate with Customer Marketing to identify, execute, and measure the effectiveness of customer retention programs.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

DECEMBER 22, 2020

Strong empathy for customers and the capability for enabling profitable growth. Strong verbal and written communication skills. Delivery regular business reviews to client stakeholders. Evangelize Adara’s vision through product demonstrations (virtual and in-person), market events, and trade shows.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 17, 2021

Partner closely with marketing to develop, launch, and track successful campaigns at scale. Communicate customers’ needs to the Product team and help shape the product roadmap. Serve as an advocate for the platform and technology while collaborating with internal and external stakeholders to deliver a fantastic solution offering.

Customer Success 10

Customer Success Onboarding Account Growth Stakeholders 10

Account Management Skills

MARCH 20, 2023

As Kio says, the pure account management role is very much about understanding the client’s business and market, looking proactively at how the agency can bring more value and having those client improvement conversations. The AM role for me, I rely on the account manager to have an eye on the future.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

APRIL 16, 2021

Apply here: [link] Role: Director Customer Experience Location: London, England, United Kingdom Organization: Discovery Inc As a Director of Customer Experience, you will create and communicate the department’s new vision jointly with the Customer Care function lead. Own and forecast numbers/run QBR’s / MBR’s with clients and stakeholders.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

DECEMBER 21, 2021

Maintain a high level of knowledge and understanding of the industry, business, market. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Provide guidance to a team of account managers and ensure we meet deadlines and deliver to expectations.

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

SmartKarrot

APRIL 15, 2020

Role: Customer Success Senior Manager Location: Munich, Germany Organization: Persado Persado is looking for a Customer Success Senior Manager in Munich, Germany, that will be acting as the key person for commercial communications with the German market leaders of their clients. Forecast and track key account metrics.

Customer Success 8

Customer Success Account Management Onboarding Retail 8

SmartKarrot

JULY 18, 2022

Role: Director, Customer Success Location: Remote, Maryland, United States Organization: Riverbed Technology As a Director of Customer Success, you will manage to customer success metrics including ARR retention and growth and customer satisfaction (NPS). Providing updates to stakeholders for projects. Apply here: [link].

Customer Success 3

Customer Success Stakeholders Account Growth Onboarding 3

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. I’m working toward that plan. Jenny 03:39.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

JANUARY 6, 2022

Capture and communicate the impact of the team’s work to both internal and external stakeholders. Identify opportunities to up-sell and drive new business growth through greater advocacy and reference-ability. Increase renewal rates and reduce churn. Inspire and re-iterate the company-wide culture of Customer Success.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

MARCH 8, 2022

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. She is also the founder and former CEO of the Customer Success Network, the first community for customer success managers in the EMEA region.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

MARCH 23, 2021

And my role was, in my very first job, was an account exec. I learnt very much how to do client service, I was looking after advertising and integrated marketing accounts. Imagine trying to do that over three or four accounts. Well, here is an incredible coincidence, because we specialised in the adventure travel market.

Account Management 52

Account Management Banking Advertising Profitability 52

Janek Performance Group: Account Planning

JULY 13, 2021

A strategic account manager works at cultivating relationships with the stakeholders of their accounts portfolio. The ideal account manager recognizes that this is a lengthy process. It might need months or even years of careful cultivation and development before it’s time to push for account growth.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

SmartKarrot

OCTOBER 9, 2023

Account management, with its intricate dance of strategic planning and execution, is both a science and an art. From establishing strong customer relationships to navigating complex stakeholder dynamics, the role demands a unique blend of skills and knowledge. Efficiently navigating these dynamics is essential.

Account Management 10

Account Management Management Stakeholders e-Learning 10