DemandFarm

APRIL 26, 2023

Key Account Management (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. A key account manager’s primary responsibility is ensuring that the needs of key clients are met, and that they remain satisfied with the company’s products and services.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

DemandFarm

MARCH 31, 2023

With the growing size of buying groups in the digital age, it is imperative to consider factors that play into the challenges and benefits of digital key account management. Challenges in Shifting to Digital Key Account Management Shifting to Digital Key Account Management also comes with its fair share of challenges.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

Red Star Kim

NOVEMBER 1, 2023

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. Time and capacity – Many fee-earners are stretched and compelled to manage large amounts of client work under heavy time pressures.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Janek Performance Group: Account Planning

AUGUST 4, 2021

We continue our journey through strategic account management by examining the best practices in coaching strategic account managers. Coach to communication skills. The single most important skill set to have as a strategic account manager is communication. See the overall strategic picture.

Account Management 40

Account Management Management Communication Stakeholders 40

Account Manager Tips

NOVEMBER 9, 2020

Is there anything worse a key account manager has to do than tell clients about a price increase? Define the context, your communication strategy, negotiation tactics and contingency plans in the event of an escalation. Will you negotiate? Will you negotiate? Will you negotiate or will you back down?

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

Brooks Group

MARCH 6, 2024

It encompasses various aspects of the sales process, including lead generation, prospecting, qualifying, presenting solutions, overcoming objections, negotiating terms, closing deals, and ultimately retaining customers for repeat business. Begin by identifying the KPIs that will help your team be most effective at account management.

Organization 84

Organization Account Management Sales Sales Training 84

Account Manager Tips

JUNE 29, 2021

Improve communication. Your job as a key account manager is to deliver the kind of value that convinces your clients to stay in the loop. Do you make the first move and present a compelling proposal that positions you as the partner of choice? Don't get too comfortable. Demonstrate that you value your client's business.

Suppliers 246

Suppliers Shareholders Stakeholders Decision-making 246

Hubspot Sales

APRIL 27, 2023

When an SDR has vetted a prospect, they'll pass the potential lead to Account Executives (AEs). Because they'll be speaking directly with people, SDRs need to have top-notch communication skills , the ability to listen actively, and the resilience to stay positive even when a call doesn't go as expected.

Sales 110

Sales Account Management Communication Sales Management 110

Red Star Kim

DECEMBER 12, 2023

Delegates represented a variety of roles – many were MBD generalists covering a range of activities (planning, marketing communications, client listening, account management, campaigns, pitches etc). Others specialised in subjects such as events and internal communications.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Account Manager Tips

AUGUST 9, 2022

Details at the end of this page ) The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in key account management. Presented a customised proposal and sought feedback from my client. If he says he’s a 10, there is no need to finish your presentation.

Negotiation 130

Negotiation Value Proposition Brainstorming Suppliers 130

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. As an enterprise operating in the SaaS (Software As A Service) environment, we understand the importance of having a strong account manager for the company’s overall growth.

Account Management 10

Account Management Management Negotiation Stakeholders 10

Account Manager Tips

MAY 29, 2021

Here's how you'll spend your time: Opportunity identification and research (first 3 months) Capture Management (months 3 to 6) Proposal preparation and submission (months 6 to 9) Negotiation and award (months 9 to 12) Within these stages, you'll identify the major phases in your capture plan that, when reached, represent achievement.

Negotiation 130

Negotiation Decision-making Suppliers CRM 130

Cosawi

JANUARY 29, 2024

In the work we do, we find fascinating to see that Marketing as a function is often missing at the strategic account table. In our more traditional groups, marketing, and sales work in locked steps but it seems that the shift to strategic account management is often missing marketing when time comes to establish its roadmap.

Value Proposition 52

Value Proposition Co-Creation Marketing Account marketing 52

SmartKarrot

SEPTEMBER 12, 2022

Every company hires an account manager, especially in SaaS. The account manager is one who needs to be responsible for the everyday management of the customer’s account and business with the company. Since we know an account manager is a vital role, how relevant and important is the role in 2023?

Account Management 10

Account Management Management Stakeholders Negotiation 10

SmartKarrot

OCTOBER 19, 2022

Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, and other factors, some general guidelines can help you determine how much you can expect to earn as an account manager.

Account Management 10

Account Management Management Telecommunications Healthcare 10

Mike Kunkle

MAY 11, 2022

Value creation is your ability to understand what each buyer values and co-create solutions to deliver value and communicate the outcomes of your solution to articulate the value you deliver. Negotiating is included here. Strategic Account Management. Account Planning. Part of Strategic Account Management.

Co-Creation 130

Co-Creation Sales Sales Training Decision-making 130

Mike Kunkle

FEBRUARY 5, 2023

Even on the far right, with disciplined workflows, it’s not easy, and often harder if an RFP or RFI process doesn’t allow open communication. The most commonly supported activities for commercial methodologies include prospecting and opportunity management. Should sales process be adaptable?

B2B 198

B2B Sales Decision-making Negotiation 198

Hubspot Sales

AUGUST 24, 2023

It can gather intelligence, saving time and personalizing prospect communications. Nailing Complex Problem-Solving and Negotiations When it comes to fancy-schmancy sales scenarios, humans have the upper hand. Human reps can navigate complex negotiations, adapt to quirky customer demands, and develop creative solutions.

Artificial Intelligence 83

Artificial Intelligence Emotional Intelligence Negotiation Sales 83

Red Star Kim

SEPTEMBER 5, 2023

For any type of learning you connect neurons and change the way they communicate Brains consume about 30% of your body’s energy resources whilst being less than 20% of your body weight Dark chocolate can boost serotonin levels Your memory doesn’t get worse as you get older.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Jermaine Edwards

DECEMBER 6, 2023

The old connotations of the word have preserved to the present day, where trust as we know it is an essential ingredient for thriving interpersonal relationships – from families, to friends, to organizations. How does trust show up in our everyday communication and engagement? And how would we know? This isn’t easy.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

SmartKarrot

JUNE 18, 2020

A key account manager plays a pivotal role in increasing customer success. There are several vital skills a key account manager should have. The Duties of a Key Account Manager . Given how integral key accounts are to the success of your business, you need to ensure those customers are fully satisfied.

Key Account Management 10

Key Account Management Account Management Customer Success Management 10

Hubspot Sales

APRIL 27, 2020

But it hasn't been able to address the day-to-day tasks a plumber or electrician performs.Still, there's no denying that there's a quantitative nature to sales — negotiation, vendor management, and budget constraints all require people to know the numbers and make decisions based upon them.". Why AI Won't Take Sales Jobs.

Decision-making 95

Decision-making Negotiation Facilitation Sales 95

Zendesk

FEBRUARY 21, 2024

Inside sales is the process of selling remotely over various communication channels, like phone , email , messaging , or social media. As communication channels evolve, inside sales reps embrace digital forms of communication like messaging apps, social media, video conferencing, and traditional channels like phone or email.

Sales 52

Sales Computers and Electronics Decision-making Software 52

Jermaine Edwards

APRIL 3, 2020

Asking who’s got great skills at influencing, negotiating, analysing and creativity is the best way to start. Begin answering the question in each category: VOLATILE – Rate of Change UNCERTAIN – Unclear about the present Where are the unpredictable areas that impact how we solve the problem? Communication is critical.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

SmartKarrot

MAY 20, 2020

When it comes to keeping the customers engaged and satisfied, the role of an account manager is something that cannot be over-emphasized. They serve as the link between their employer and the specific client accounts they are appointed to look after. Clear Communication . Source: MTD Sales Training.

Account Management 10

Account Management Management Negotiation Facilitation 10

Hubspot Sales

MARCH 16, 2020

In fact, according to HubSpot's 2019 Remote Work Report, communication with co-workers, feelings of loneliness, and overworking are challenges that remote workers face daily. Have a designated workspace that is non-negotiable. Gary Parker, an Enterprise Account Executive at HubSpot, says to "talk regularly with your coworkers.

Remote Working 137

Remote Working Sales Account Management Meetings 137

Arpedio

MARCH 27, 2023

SAMA 7-step Strategic Account Management Process 4. Some companies have MEDDIC as a qualification framework and then use an approach like challenger sales to effectively communicate and position their solutions. Executing and communicating sales plans effectively and successfully. Table of Contents 1. Challenger Sale 5.

Sales 52

Sales Account Management e-Learning Decision-making 52

PandaDoc

AUGUST 9, 2023

But despite being ever-present and necessary for career development, it’s surprising how many profiles don’t receive passing grades. A job title like Marketing Manager or Copywriter is a good place to start. You also list hard skills like “Account Management” or “B2B Software Sales” in your header.

Value Proposition 83

Value Proposition e-Learning Government Marketing 83

Account Management Skills

JANUARY 11, 2022

He’s a consultant, a speaker, a trainer for marketing and communications agencies. He specialises in helping agency leaders and their teams negotiate more profitably. I’ve had it on my shelf for a few years now and it becomes a reference guide for negotiating. So Chris, welcome. Chris 00:44. Good morning, Jenny.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

SmartKarrot

APRIL 6, 2023

Manage a high-performing team in DACH and Western Europe by recruiting, coaching, and inspiring them. Manage escalations and negotiations personally, working with your immediate reports. Use strong communication skills to present to and influence both current and new consumers.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

Arpedio

JUNE 22, 2022

However, if you get it right, it offers you an invaluable overview of stakeholder ties, helping your key account management team navigate intricate relationships. Mapping relationships is a very useful sales tool for especially (but not limited to) key account managers and sales professionals. Table of Contents.

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

PandaDoc

MAY 30, 2019

Get out of your communication comfort zone. To close it, you’ll have to not only prove your value but also get buy-in from the prospect’s social media, design, and account management departments. Presented by Timo Rein, CEO of Pipedrive and Mikita Mikado, CEO of PandaDoc. Bring in the big guns. Create urgency.

Sales 75

Sales Negotiation Software Software 75

SmartKarrot

JUNE 2, 2022

Role: Director, Customer Success Location: San Francisco, CA, US Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Negotiate contract renewals and close agreements to maximize renewal values.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

APRIL 6, 2023

Manage a high-performing team in DACH and Western Europe by recruiting, coaching, and inspiring them. Manage escalations and negotiations personally, working with your immediate reports. Use strong communication skills to present to and influence both current and new consumers.

Customer Success 15

Customer Success Negotiation Stakeholders Onboarding 15

SmartKarrot

SEPTEMBER 9, 2022

Managing Client Success team members and managers to ensure their effectiveness and professional growth. Communicating client experience with Client Services, Implementation, Product Management, and Technology. Work closely with Account Managers to drive customer renewals. Client experience and satisfaction.

Customer Success 19

Customer Success Onboarding Profitability Negotiation 19

SmartKarrot

NOVEMBER 2, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Cleverbridge As a Director of Customer Success, you will prepare account plans by collaborating closely with clients to identify current and future success goals; communicate plans to cross-functional team members and work to plans.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

FEBRUARY 9, 2023

Establish quarterly business reviews (“QBRs”) to gauge the health of your customers, get feedback, and communicate planned product upgrades. Ensure that our communications and updates are received by all users at each customer. Present consumer voices internally accurately, raising them as necessary.

Customer Success 19

Customer Success Onboarding Customer Experience Finance 19