Janek Performance Group: Account Planning

AUGUST 4, 2021

We continue our journey through strategic account management by examining the best practices in coaching strategic account managers. The single most important skill set to have as a strategic account manager is communication. Coach to communication skills. See the overall strategic picture.

Account Management 40

Account Management Management Communication Stakeholders 40

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. As an enterprise operating in the SaaS (Software As A Service) environment, we understand the importance of having a strong account manager for the company’s overall growth.

Account Management 10

Account Management Management Negotiation Stakeholders 10

Hubspot Sales

APRIL 27, 2023

While it is important for account executives to have great communication skills — verbal and written — they also need to know how to negotiate new contracts and renew existing contracts. The average annual salary for an Account Executive is $59,630 , and it can get as high as $110,000. Always be yourself."

Sales 109

Sales Account Management Communication Sales Management 109

Red Star Kim

FEBRUARY 8, 2024

Tools include: Analysis of past clients – Often taking the major clients (on the Pareto 80:20 rule) and looking at data over the past three years or so: source, need/issue, onboarding process, satisfaction and potential fee/profit opportunity. Similarly, a Key Account Management (KAM) or Account Based Marketing (ABM) approach may help.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Mike Kunkle

MAY 11, 2022

Opportunity management is the act of purposefully uncovering and satisfying each buyers’ decision criteria and buying process exit criteria, to successful shepherd the opportunity through the stages of the buying and sales process to a final win decision. Negotiating is included here. Strategic Account Management.

Co-Creation 130

Co-Creation Sales Sales Training Decision-making 130

Showpad

FEBRUARY 9, 2020

In fact, sales-related processes may benefit from the clear delegation of duties across the team more than any other aspect of services (as opposed to something like account management, which can be somewhat more fluid). . Oversight, Onboarding and Training: Sales Managers and Directors.

Sales 99

Sales Onboarding Account Management Finance 99

Mike Kunkle

FEBRUARY 5, 2023

The most commonly supported activities for commercial methodologies include prospecting and opportunity management. An aligned methodology also supports building playbooks, developing training, delivering better onboarding, and allows managers to diagnose behaviors against performance so they can coach to close gaps.

B2B 198

B2B Sales Decision-making Negotiation 198

SmartKarrot

OCTOBER 20, 2020

When it comes to the difference between customer success manager vs account manager, most of the companies mistake account manager as a traditional form of CSM. Customer success manager vs Account Manager. Account management has always been present even in manufacturing or engineering services.

Account Management 10

Account Management Customer Success Management Negotiation 10

SmartKarrot

MAY 20, 2020

When it comes to keeping the customers engaged and satisfied, the role of an account manager is something that cannot be over-emphasized. They serve as the link between their employer and the specific client accounts they are appointed to look after. Source: MTD Sales Training. Clear Communication .

Account Management 10

Account Management Management Negotiation Facilitation 10

PandaDoc

APRIL 3, 2023

Streamline onboarding A well-written sales playbook is a crucial onboarding tool, because it helps new team members become familiar with your sales procedures, tactics, and tools to get them up to speed faster. Negotiation play Negotiating with leads, answering questions, and overcoming objections are key parts of sales.

Negotiation 52

Negotiation Sales Decision-making Communication 52

Showpad

JANUARY 20, 2020

Opportunities : Basically, the measurement of a prospective sale’s value vis a vis how likely it is that the deal can be done; i.e., whether it’s in the negotiation stage or you’ve sent a quote that’s being considered. . Average purchase value : How much revenue the average closed sale brings in.

Sales 97

Sales Value Proposition Onboarding Negotiation 97

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers. Onboarding new customers.

Customer Success 19

Customer Success Negotiation Onboarding Account Management 19

SmartKarrot

APRIL 4, 2022

As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support. Organization: Evisort.

Customer Success 19

Customer Success Shareholders Onboarding Account Management 19

SmartKarrot

APRIL 6, 2023

Manage a high-performing team in DACH and Western Europe by recruiting, coaching, and inspiring them. Manage escalations and negotiations personally, working with your immediate reports. Strike deals and conclude negotiations. onboarding customers, stage adoption, executive business reviews, and successful renewals).

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

JANUARY 20, 2023

Responsible and accountable for overall customer satisfaction and retention overseeing customer onboarding, account management, and expansion. He/she will be focused on mentoring and coaching a team focused on client engagement, account planning and strategy, contract negotiation, and commercial business strategy.

Customer Success 19

Customer Success Onboarding Government Negotiation 19

SmartKarrot

JUNE 2, 2022

Role: Director, Customer Success Location: San Francisco, CA, US Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Negotiate contract renewals and close agreements to maximize renewal values.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SBI

APRIL 1, 2020

For organizations that are time- or resource-constrained, or looking to enhance sales learning programs with pre-packaged and broader training, GO1 provides an extensive and highly vetted selection – spanning negotiation tactics, account management, “soft skills” and much more.

Sales Training 36

Sales Training Sales Negotiation Onboarding 36

SmartKarrot

SEPTEMBER 9, 2022

Recruit experienced Customer Success Managers, defining the appropriate functional vs. technical profile needed for the customer vertical. Actively participate in the recruiting, interviewing, onboarding, training, and ongoing engagement of team members. Work closely with Account Managers to drive customer renewals.

Customer Success 19

Customer Success Onboarding Profitability Negotiation 19

SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

SmartKarrot

MAY 30, 2023

You will form close ties with important users and stakeholders in this capacity, manage a number of accounts across EMEA, and develop and carry out growth plans. As time goes on, we will teach you how to onboard new clients so they get the most out of their investment in our software solution. Close deals after negotiation.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Negotiation 19

SmartKarrot

NOVEMBER 2, 2022

Ability to conduct commercial negotiations and work with legal to ensure up-to-date and accurate contracting. Work closely with Creator IQ’s Sales, Enablement, Customer Support, and Product teams to ensure successful customer onboarding and launch of contracted services.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

Arpedio

JANUARY 17, 2023

To get everyone onboard, let’s take a look at a few examples of cross-selling. This mismatched experience can have a negative impact on the decision-making process and–in a worst case scenario–ultimately make the customer leave the negotiation table for good. Start free trial. Explore the opportunities​. Start free trial. Contact us.

Profitability 52

Profitability B2B Account Management Decision-making 52

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Promote a culture and metrics centered on customer satisfaction and responsiveness.

Customer Success 19

Customer Success Onboarding Customer Experience Finance 19

SmartKarrot

APRIL 6, 2023

Manage a high-performing team in DACH and Western Europe by recruiting, coaching, and inspiring them. Manage escalations and negotiations personally, working with your immediate reports. Strike deals and conclude negotiations. onboarding customers, stage adoption, executive business reviews, and successful renewals).

Customer Success 15

Customer Success Negotiation Stakeholders Onboarding 15

SmartKarrot

SEPTEMBER 17, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function.

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

SmartKarrot

FEBRUARY 23, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: ControlUp As a Customer Success Manager, you will manage the full lifecycle of a portfolio of enterprise customers, including Onboarding (technical, training, and optimization) adoption, usage, and renewal.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

SmartKarrot

MAY 17, 2022

Apply here: [link] Role: Director, Customer Success Location: London, England, United Kingdom Organization: Appian Corporation As a Director of Customer Success, you will devise and execute account strategy including nurturing projects from inception to launch while collaborating with stakeholders and establishing realistic development guidelines.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

Hubspot Sales

APRIL 2, 2018

If your prospect asks a question about onboarding costs or implementation time, give them a call to answer their questions. It might be because another rep is handing off the deal, there’s been a territory change, or the deal has closed and an account manager is taking over. Negotiations. This goes for questions too.

Communication 135

Communication Negotiation Meetings Onboarding 135

SmartKarrot

JUNE 4, 2021

Oversee and manage account management and fulfillment teams to build a successful customer-focused team. Communicate and collaborate effectively with internal peers – Product, Engineering, Sales, Enterprise, Marketing, and Data Operations to negotiate and influence customer-driven improvements.

Customer Success 10

Customer Success Investors Insurance Banking 10

SmartKarrot

APRIL 26, 2021

Work effectively with all peers and the stakeholders in Sales, Marketing, Operations to negotiate and influence customer improvements. Partner with customers and account management throughout their lifecycle starting with the on-boarding phase and carrying into post-implementation.

Customer Success 10

Customer Success eCommerce Stakeholders Onboarding 10

SmartKarrot

MARCH 2, 2023

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: CareerAddict As a Customer Success Manager you’ll assist successful renewals, have a thorough grasp of the client’s digital experience solutions, our GTM strategy, and standards for pricing and negotiation.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

SmartKarrot

JULY 20, 2021

Design, hire and manage 24×7 global customer support team implementing Tiers 1, 2, and 3 and building the infrastructure to support the operational model. Build and manage deployment, technical account management, developer services and e-learning. Help recruit, hire, and onboard new Engagement Managers.

Customer Success 10

Customer Success e-Learning Onboarding Negotiation 10

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Director of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers. Hire and onboard new team members who will quickly become strong individual contributors.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

DECEMBER 30, 2020

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: 1health As a Director of Customer Success, you will join as an Individual Contributor but, eventually, hire and manage a team of Account Managers. Personally manage escalations and negotiations alongside your direct reports.

Customer Success 10

Customer Success Energy and Utilities Negotiation Facilitation 10

SmartKarrot

JANUARY 25, 2021

Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of the existing account base. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.

Customer Success 10

Customer Success Value Proposition Key Account Management Onboarding 10

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Bhavika Kochhar. Dana is also a founding member of CS Insider. Mary Poppen.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

AUGUST 28, 2020

Apply here: [link] Role: Customer Success Manager Location: Amsterdam – NL, Berlin – Germany, Frankfurt – Germany Organization: DigitalOcean This role will be reporting to the Director of Customer Success. Ensure customer retention, revenue growth and adoption.

Customer Success 10

Customer Success Negotiation Facilitation Account Planning 10