Planview

APRIL 18, 2022

Also, I provide guidance to the Planview APAC (Asia Pacific) group with any questions regarding our platform and its use cases and/or detailed technical information. Secondly, the APAC team. What type of meetings do you prepare for? Who do you typically collaborate with?

Brainstorming 98

Brainstorming Meetings Innovation Software 98

RAIN Group

FEBRUARY 12, 2020

billion in annual purchases and 264 sellers in over 26 industries across the Americas, EMEA, and APAC. The RAIN Group Center for Sales Research recently studied 713 buyers and sellers in a major global study to answer these questions and more. We analyzed data from 449 buyers representing $2.59

Negotiation 52

Negotiation Procurement Sales 52

Zendesk

SEPTEMBER 16, 2021

See how your CX stacks up: The proportion of APAC SMBs that are Champions or Risers in the market segment has increased by 35% year over year. SMB Champions were 31.5x more likely to exceed customer satisfaction goals. SMB Champions were 5.9x more likely to have grown their customer base.

Prioritization 52

Prioritization Decision-making Customer Experience Marketing 52

Zendesk

JANUARY 30, 2024

A resounding success: The EMEA Partner Summit One of the many ways we support our Partners is through Partner Summits, which we host around the globe, from APAC to EMEA to LATAM. With the right strategy and the comprehensive resources Zendesk offers, you can reach new leads and turn them into clients. Here’s how.

Value Proposition 52

Value Proposition Media Digitalization Innovation 52

SmartKarrot

FEBRUARY 1, 2024

CS in the APAC Region: A Unique Beast Managing CS teams in the Asia-Pacific (APAC) region presents distinctive challenges and opportunities. With around 20 to 30 diverse markets, each with its dynamics, APAC stands as a rich learning ground. Cheers to navigating the exciting realm of Customer Success in the APAC region!

Customer Success 10

Customer Success Management Strategic Thinking Acquisition 10

Miller Heiman Group

APRIL 10, 2019

Miller Heiman Group will honor the first class of Icons at our premier event for sales and service professionals, Elevate 2019 North America and Elevate 2019 APAC. Dennis Webb, IAG. Are you a Miller Heiman Group facilitator who wants to learn more about the Icons program? Contact us here.

Facilitation 77

Facilitation Financial Services Digitalization Organization 77

Brooks Group

MARCH 24, 2021

In truth, most organizations have room to improve both skills and processes to keep apace with buyer’s expectations. You can easily see how companies can pay the price when process is thrown by the wayside. Here are the five questions you can ask today to diagnose whether your challenges are skill-based, or more process-oriented in nature: 1.

Sales Training 81

Sales Training Sales Meetings Organization 81

Planview

OCTOBER 14, 2021

If I still need to get work done, I login around 9PM to finish quick tasks and touch point with APAC (Asia Pacific) team members. There is a lot of work as of late, so I usually “log off” for an evening break between 6-9PM. How do you unwind once you are off the clock? Fun fact: Kenny’s favorite TV show is The Office (he has great taste).

Management 105

Management Meetings Strategic Thinking Communication 105

Planview

MARCH 18, 2022

Also, I am associated with Planview’s Employee Resource Group (focused on the Diversity & Inclusion initiatives for our international group) and with the Women@Planview Lean In Circles in EMEA/APAC. Tell us about working from home – what are your tips for success?

Software 98

Software Software Management Meetings 98

Desired Path

FEBRUARY 17, 2021

The majority of the participants were from North America with 5% representing APAC. The size of company represented by the participants ranged from $0 - $100M with the largest group (35%) in the $5-$25M ARR range. 45% of respondents say their CSMs manage over $2.5M 2020 Growth Expectations 65% met or exceed 2020 targets despite the pandemic.

Digital Transformation 59

Digital Transformation e-Learning Acquisition Customer Success 59

Desired Path

FEBRUARY 17, 2021

The majority of the participants were from North America with 5% representing APAC. The size of company represented by the participants ranged from $0 - $100M with the largest group (35%) in the $5-$25M ARR range. 45% of respondents say their CSMs manage over $2.5M 2020 Growth Expectations 65% met or exceed 2020 targets despite the pandemic.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

The majority of the participants were from North America with 5% representing APAC. The size of company represented by the participants ranged from $0 - $100M with the largest group (35%) in the $5-$25M ARR range. 45% of respondents say their CSMs manage over $2.5M 2020 Growth Expectations 65% met or exceed 2020 targets despite the pandemic.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

ProlifIQ

APRIL 12, 2024

For example, suggest different upsells for customers in APAC vs EMEA or for manufacturing clients vs healthcare organizations. Some best practices for creating effective cross-sell templates include: Segment customers by geography and industry. Build bundles and packages for major regions/verticals.

CRM 52

CRM Prioritization Profitability Business Growth 52

Miller Heiman Group

MAY 13, 2019

When Sabre began to work with Miller Heiman Group, the global travel technology company needed a consistent coaching model and tool to manage the sales funnel for all three of their business units, including divisions in APAC, EMEA and North America.

Sales Technology 82

Sales Technology Organization Sales Management Management 82

SmartKarrot

AUGUST 16, 2021

CX APAC Customer Experience Summit VIC 2021. Forrester B2B Summit APAC CX EMEA. CX APAC is a promissory CX conference that promises to bring together data-driven analytics to aid CX practitioners to get more agile, more informed and more alert as they strive to shape their customer’s journey. Forrester B2B Summit APAC.

Customer Experience 11

Customer Experience B2B Digitalization Innovation 11

Zendesk

MARCH 7, 2023

Candy is also currently the Asia-Pacific (APAC) lead for Women at Zendesk , one of our eight employee communities. She joined Zendesk in January 2022 and has over 10 years of experience in the FMCG industry, with seven years specifically in the IT industry. Candy’s hobbies include reading and dancing.

Leadership 52

Leadership Marketing Meetings Future of Work 52

SmartKarrot

JUNE 14, 2023

Showcase our solutions to customers, respond to their unique API questions, and (if necessary) refer them to our API tech specialist.

Customer Success 19

Customer Success Construction Account Strategy Stakeholders 19

SmartKarrot

MAY 13, 2020

Apply here: [link] Role: Customer Success Manager- APAC Location: Singapore Organization: SendBird In this role, you work with your peers, engineering, product management and across organizational boundaries with sales, services, support, and leadership to build, maintain, and grow customer loyalty besides solving customer problems.

Customer Success 10

Customer Success Government Innovation Leadership 10

SmartKarrot

JANUARY 17, 2023

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: ADVIZA As a Customer Success Manager, you will manage all post-sales activity for customers in the APAC region through strong relationship-building, product knowledge, planning, and execution.

Customer Success 19

Customer Success Onboarding Prioritization Management 19

SmartKarrot

FEBRUARY 24, 2021

Apply here: [link] Role: VP Customer Success APAC Location: Sydney, New South Wales, Australia Organization: Diligent Corporation As a VP of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience.

Customer Success 10

Customer Success Stakeholders Account Management Finance 10

SmartKarrot

DECEMBER 19, 2022

Role: Customer Success Manager Location: South Melbourne, Victoria, Australia (Hybrid) Organization: Salt As a Customer Success Manager, you will lead a portfolio of accounts within the Higher Education sector across the APAC region driving adoption and growth across your accounts.

Customer Success 19

Customer Success Stakeholders Customer Experience Profitability 19

SmartKarrot

MAY 27, 2022

Apply here: [link] Role: Customer Success Manager APAC Location: Melbourne, Victoria, Australia Organization: Brandwatch As a Customer Success Director, you will own the overall relationship with assigned customers, which includes: increasing adoption, ensuring retention, growth of your customer base, and delivering satisfaction.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 7, 2022

Support growth of the APAC customer community through marketing & community events/initiatives. Provide onboarding guidance to new customers and navigate available resources & training materials.

Customer Success 19

Customer Success Onboarding Account Planning Leadership 19

SmartKarrot

JUNE 29, 2021

Apply here: [link] Role: VP, Customer Success – APAC Location: Sydney, New South Wales, Australia Organization: ON24 As a VP of Customer Success, you will directly manage and support the APAC Customer Success team. Advocate internally for customer needs and connect on priorities.

Customer Success 10

Customer Success Facilitation Account Management Leadership 10

SmartKarrot

DECEMBER 6, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of discussing the intricacies of Product-Led Customer Success (CS) with Jolyn Isabelo, Head of Onboarding & Scaled Success APAC at MongoDB.

Customer Success 10

Customer Success Onboarding Prioritization Sales Analytics 10

SmartKarrot

DECEMBER 30, 2020

Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience.

Customer Success 10

Customer Success Energy and Utilities Negotiation Facilitation 10

SmartKarrot

APRIL 27, 2022

Apply here: [link] Role: Senior Director, Client Success Location: New York, NY, US Organization: KUDO As a Senior Director of Client Success, you will deliver on annual renewal and upsell targets by working with regional managers and team leads (Americas, EMEA, APAC) to grow KUDO’s existing ARR.

Customer Success 19

Customer Success Onboarding Government Account Management 19

SmartKarrot

MARCH 23, 2022

Apply here: [link] Role: Customer Success Manager – APAC Location: Sydney, New South Wales, Australia Organization: Klaviyo As a Customer Success Manager, you will be passionate about customer success and establish yourself as the trusted advisor for your customers. Teach customers how to use the wdesk platform.

Customer Success 19

Customer Success Management Organization Leadership 19

SmartKarrot

FEBRUARY 25, 2022

Apply here: [link] Role: Customer Success Manager – (APAC) Location: Remote, Australia Organization: Qumulo As a Customer Success Manager, you will own the ultimate success of Qumulo customers including customer onboarding, implementation, retention and renewal.

Customer Success 19

Customer Success Publishing Onboarding Prioritization 19

SmartKarrot

FEBRUARY 3, 2021

Apply here: [link] Role: Customer Success Manager – APAC Location: Melbourne, Victoria, Australia Organization: Camunda As a Customer Success Manager, you will become the trusted advisor to a set of strategic customers and their key stakeholders in the APAC region by aligning Camunda technology to their business strategy and goals.

Customer Success 10

Customer Success Stakeholders Onboarding Organization 10

SmartKarrot

FEBRUARY 4, 2022

Apply here: [link] Role: Customer Success Manager – APAC Location: Sydney, New South Wales, Australia Organization: DroneDeploy As a Customer Success Manager, you will be onboarding and enabling new Enterprise services accounts to ensure the quickest time to value with the DroneDeploy service.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

MAY 15, 2020

Apply here: [link] Role: Customer Success Manager – APAC/ANZ Location: Singapore Organization: Mendix In this role, you will have to understand the client decision making process and organization structure and then lead the customer through their own customer journey leveraging best practices and expert advice.

Customer Success 10

Customer Success Finance Onboarding Decision-making 10

SmartKarrot

NOVEMBER 2, 2021

Apply here: [link] Role: Customer Success Manager – APAC Region Location: Sydney, New South Wales, Australia Organization: Alation As a Customer Success Manager, you will develop strategic deployment plans for your portfolio of customers. Implement KPIs to measure performance and report regularly on this to senior leadership.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JANUARY 12, 2022

Create all relevant customer success materials and assets. Own the voice of the customer (ensure feedback ends up on the roadmap).

Customer Success 19

Customer Success Leadership Sales Leadership Customer Experience 19

SmartKarrot

APRIL 8, 2022

Role: Customer Success Manager, APAC. Maintain effective customer contact through regular structured meetings and deliver formal business performance and improvement reviews monthly/quarterly as required. Apply here: [link]. Location: Sydney, New South Wales, Australia. Organization: Bigtincan.

Customer Success 19

Customer Success Government Innovation Leadership 19

SmartKarrot

AUGUST 10, 2021

Apply here: [link] Role: APAC Customer Success Manager (m/f/d) Location: Remote, Australia Organization: Talon.One As a Customer Success Manager, you will build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for the Sales, Marketing, and Product teams.

Customer Success 17

Customer Success Onboarding Account Strategy Prioritization 17

SmartKarrot

JUNE 29, 2020

Apply here: [link] Role: Customer Success Manager, Enterprise – APAC Location: Melbourne, Australia Organization: Lucid The Customer Success Team plays a central role at Lucidchart ensuring that most valuable customers are able to maximize the value they obtain through the adoption of our products.

Customer Success 10

Customer Success Procurement Onboarding Finance 10