Flevy

MARCH 20, 2024

Open Innovation Programs represent a paradigm shift in how organizations approach innovation, moving beyond the confines of internal R&D to leverage the collective creativity and expertise of external partners. Here are the top 10 KPIs vital for assessing the effectiveness and impact of Open Innovation.

Innovation 52

Innovation Co-Creation Management Digital Transformation 52

MDI Training

MARCH 4, 2024

Beyond the Horizon: GenAI and Ethical Leadership Prefer to listen to the article? We discuss the transformative role of generative AI in modern organizations, delve into how AI can boost well-being, and touch upon ethical considerations leaders must address. Click below to access our AI speech-generated audio. Enjoy reading!

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Strategic Communications

NOVEMBER 11, 2021

There is often tension between marketing and sales in many organizations. Shouldn’t these two functions be closely aligned to most effectively achieve the revenue and ROI goals of the organization? In a 2013 Harvard Business Review article , “Why Sales and Marketing Don’t Get Along,” authors Andris A.

Marketing 52

Marketing Co-Creation e-Learning Sales 52

Account Management Skills

AUGUST 24, 2021

And a big customer is anyone who fits in that sort of 80/20 rule, you know, the small number of customers that make up a lot of your revenue and a lot of profits. So you’ve got to look at revenue, you got to look at profitability, gross margin per account as well and figure out what’s there. Do we have plans in place?

Account Management 98

Account Management Management Account Planning Co-Creation 98

Hubspot Sales

MAY 3, 2024

You’ll see me use it to research use cases for this very article a little later on.) I interviewed Appareify Co-Founder Nora Salama about the pros of AI in customer service. You can find core AI features like content creation, deduplication features for your lists, emails and workflows, and HubSpot’s AI-powered companion, ChatSpot.

Small Business 76

Small Business Media Co-Creation Publishing 76

SmartKarrot

MARCH 8, 2022

Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. Diana also co-created the ‘Open Book of Customer Success,’ a free workspace with all the resources to help Customer Success professionals. Erika Villarreal.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Hubspot Sales

APRIL 23, 2021

It's a robust tool with dozens of features for managing finances, including bill management, invoices and payments, payroll, project profitability, cash flow, contractors, and reports. Squarespace is a website creation and management tool to get your business online and ready for customers. And it integrates with common platforms (i.e.

Small Business 95

Small Business Finance Banking eCommerce 95