SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success B2C Insurance CRM 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

FEBRUARY 3, 2022

Role: VP Customer Success – BetterUp Care Location: Remote, San Francisco, CA, US Organization: BetterUp As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. Develop customer advocacy and secure customer success stories and references.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

FEBRUARY 10, 2022

Role: VP, Customer Success Location: Reno, NV Organization: Clear Capital As a VP of Customer Success, you will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall health scores. Define & Optimize the customer lifecycle.

Customer Success 19

Customer Success Onboarding Account Growth Account Development 19

SmartKarrot

FEBRUARY 8, 2022

Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Follow-up on support ticket escalations.

Customer Success 19

Customer Success Onboarding Stakeholders Publishing 19

SmartKarrot

APRIL 20, 2023

Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting.

Customer Success 19

Customer Success Onboarding Decision-making Customer Experience 19

SmartKarrot

JULY 21, 2020

There are basically two categories in which your business would fit – B2B and B2C. B2B is the category of business where your product is made for other businesses to use. In both the categories you need to ensure that you retain your customers. Hence, customer success has a key role to play in both kinds of businesses.

B2C 10

B2C B2B Customer Success Onboarding 10

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

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Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

NOVEMBER 24, 2021

Customer Success leaders benefit from a personal framework since time is in short supply and we constantly need to prioritize our efforts. The P’s & T’s of Customer Success reflect my current framework—which is always in the process of refinement. What are my P’s & T’s of Customer Success?

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Customer Success Onboarding Customer Experience Organization 19

SmartKarrot

AUGUST 18, 2021

Role: Customer Success Director Location: St Louis, MO, US Organization: SureCam As a Customer Success Director, you will establish clear retention goals and process milestones for the client and employees to work toward. Define and track critical customer success metrics and KPI’s.

Customer Success 19

Customer Success Onboarding Account Management Retail 19

SmartKarrot

AUGUST 23, 2021

Role: Customer Success Manager Location: Houston, TX Organization: Ivanti As a Customer Success Manager, you will develop strong relationships with assigned customers and serving as a trusted advisor to key influencers and/or decisions makers. Maintain high customer retention and recurring revenue retention rates.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SBI Growth

DECEMBER 29, 2018

Dave Moore is the SVP of Sales for Businessolver a leading provider of benefits administration, technology, and services. In a phrase, they help organizations manage their healthcare spend as it relates to employee benefits. Tune in to hear more from Dave on the.

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Customer Success Healthcare Organization Management 95

Geehan Group

JULY 19, 2016

During the past several weeks, I've had the opportunity to work with my colleague Sean Geehan and the smart folks at Strikedeck to better understand the nuts and bolts of B2B marketing’s new priority, Customer Success. The method is to make your customers as profitable and productive as possible.”

Finance 52

Finance Customer Success Marketing B2B 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. Customer education is necessary for customer success.

Customer Success 19

Customer Success e-Learning Stakeholders Onboarding 19

SmartKarrot

MAY 4, 2022

There is a lot common between the product team and the customer success team. Well, products are made for customers. And customers use products. By connecting with the customer success team who actually speaks to the customers to know what is wrong. Who is a Customer Success Manager?

Customer Success 19

Customer Success Management Onboarding Decision-making 19

SmartKarrot

JUNE 17, 2022

By ensuring that you have efficient customer onboarding, especially for a SaaS company. For a SaaS company, customer onboarding involves familiarizing your client with how to use the product and its features so the client can derive its true value. Want to make your SaaS customer onboarding smooth?

Onboarding 10

Onboarding Value Proposition B2B Customer Success 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2021

It’s only recently that customer success has emerged from being a “nice-to-have.” Today, companies realize that a robust customer success function can help preempt churn and grow revenues without acquiring customers at an exponential pace. Why Customer Success Can Help VC Attention.

Investors 19

Investors Banking Customer Success Acquisition 19

SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Onboarding 10

Onboarding Customer Success Stakeholders Decision-making 10

Nutshell

AUGUST 6, 2018

Customer Nurturing Sales Process Templates. Customer Success Pipeline. Then, ensure that your solution is delivered to the customer in a timely fashion and schedule your first follow-up touches to retain their business. PASS TO ONBOARDING. Customer Success Pipeline. Proposal-Based Sales Process.

B2B 48

B2B Negotiation Stakeholders Decision-making 48

Upland

OCTOBER 17, 2023

ChatGPT and dozens of other artificial intelligence (AI) products have made a big splash for AI a bit of a novelty recently, dominating the conversation around productivity and efficiency in the B2B world. Customer success leaders leverage chatbots to lighten workloads. Chatbots can answer customer questions in real time.

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

SmartKarrot

DECEMBER 20, 2021

Customer onboarding is a critical aspect of business development, especially for a B2B SaaS company. 89% of customers reportedly say they would pay more for companies that provide a better customer onboarding experience. No doubt, highly engaged customers buy more than unengaged customers.

Onboarding 10

Onboarding Digitalization Artificial Intelligence Customer Success 10

SmartKarrot

AUGUST 17, 2021

When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more. A dedicated customer success platform has multiple benefits.

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Customer Success Software Software CRM 19

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

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Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

JUNE 24, 2021

The customer success community is one where members look out for each other. We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. Customer Success Forums. Customer Success Forum. Success Hub . contact-form-7].

Customer Success 17

Customer Success Leadership Onboarding Internet 17

SmartKarrot

MAY 3, 2021

If you lived in and around the customer success space for a while, take a moment and think back to those earlier years. Appreciate how far the field has come–from delivering onboarding and adoption outputs to achieving major corporate and customer outcomes like customer ROI and retention. contact-form-7].

Customer Success 19

Customer Success Leadership Finance Facilitation 19

SmartKarrot

DECEMBER 21, 2021

Customer Success (CS) roles and dedicated CS teams have risen in these last few years. Customer Success Trends that C-Level Leaders should Note. Despite all our talks of living in a customer-centric world , ownership of customer experience and value-addition to the user remains vague.

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Customer Success Profitability Onboarding Prioritization 19

SmartKarrot

JUNE 6, 2023

For example, ensure that customer journey is clearly mapped and tracked, no customer is left unattended, no red signs are missed in customer management, customer outcomes are tracked, and you are able to drive your upsells, renewals and customer onboardings as seamlessly as you wish! Customer outreach: a.

Account Management 10

Account Management Customer Success Management Onboarding 10

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

JULY 25, 2022

If you have decided to be in customer success, there is no better time. There is a growing global need for customer success managers, customer success specialists, and customer success leaders. A CSM needs to ensure that customers meet their goals across their journey. These include-.

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Customer Success Decision-making Communication Onboarding 19

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. What is a Customer Success Specialist?

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

NOVEMBER 8, 2021

Customer success has a vital role to play in any B2B business. Today, businesses have become quite aggressive, which has become very challenging to compete with customers. . It gives a definite edge over your competitors, which results in better customer success. . What exactly is customer success?

Customer Success 10

Customer Success Onboarding B2B Customer Experience 10

SmartKarrot

JUNE 23, 2022

Being the VP of customer success is a tough job. It is a huge step in any professional journey, and in the field of customer success, it can be considered to be the pinnacle of success. Customer success is a growing field and is still in its beginning. Importance of VP of Customer Success.

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Customer Success Onboarding Customer Value Negotiation 10