ProlifIQ

FEBRUARY 27, 2023

It dawned on me the striking simplicity parallel to B2B selling. If you want customers to renew, simply keep them happy and healthy. If you want to run a successful B2B business, it should be focused on acquiring large customers and growing the number of users or products inside those key accounts. .”

Key Account Management 52

Key Account Management Account Management Management Prioritization 52

SmartKarrot

APRIL 20, 2023

Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting.

Customer Success 19

Customer Success Onboarding Decision-making Customer Experience 19

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. Customer education is necessary for customer success.

Customer Success 19

Customer Success e-Learning Stakeholders Onboarding 19

SmartKarrot

AUGUST 23, 2021

Role: Customer Success Manager Location: Houston, TX Organization: Ivanti As a Customer Success Manager, you will develop strong relationships with assigned customers and serving as a trusted advisor to key influencers and/or decisions makers. Maintain high customer retention and recurring revenue retention rates.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

JULY 21, 2020

There are basically two categories in which your business would fit – B2B and B2C. B2B is the category of business where your product is made for other businesses to use. In both the categories you need to ensure that you retain your customers. Hence, customer success has a key role to play in both kinds of businesses.

B2C 10

B2C B2B Customer Success Onboarding 10

SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Onboarding 10

Onboarding Customer Success Stakeholders Decision-making 10

SmartKarrot

DECEMBER 20, 2021

Customer onboarding is a critical aspect of business development, especially for a B2B SaaS company. 89% of customers reportedly say they would pay more for companies that provide a better customer onboarding experience. No doubt, highly engaged customers buy more than unengaged customers.

Onboarding 10

Onboarding Digitalization Artificial Intelligence Customer Success 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. What is a Customer Success Specialist?

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

NOVEMBER 8, 2021

Customer success has a vital role to play in any B2B business. Today, businesses have become quite aggressive, which has become very challenging to compete with customers. . It gives a definite edge over your competitors, which results in better customer success. . What exactly is customer success?

Customer Success 10

Customer Success Onboarding B2B Customer Experience 10

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Help refine the strategy to grow our B2B arm in Australia and New Zealand.

Customer Success 10

Customer Success Onboarding Finance Stakeholders 10

SmartKarrot

JUNE 14, 2022

Customer success is an industry that is growing by the year. Would it be customer service experts , sales professionals, marketing professionals, or anyone else? It is necessary to know what skill set defines customer success. It is necessary to know what skill set defines customer success.

Customer Success 10

Customer Success Onboarding Stakeholders Meetings 10

Nutshell

AUGUST 21, 2020

To make matters worse, B2B sales require approval from multiple stakeholders in a given company, so adrenaline-purchases by individual customers don’t happen the same way they do in B2C sales. Every free trial aims to do one thing: give users a taste of what their life will be like when they’re a customer.

Marketing 142

Marketing Onboarding Media B2C 142

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention.

Customer Success 10

Customer Success B2C eCommerce Leadership 10

SmartKarrot

AUGUST 24, 2020

Role: Customer Success Manager Location: Remote, US Organization: Workstream As a CSM at workstream, You will play the key role in customer success team. Work closely with sales, customer success, product, and engineering teams and ensure all are aligned to make sure the customers are successful.

Customer Success 10

Customer Success Partnership Management Acquisition Stakeholders 10

Arpedio

JULY 11, 2022

If you’re doing B2B sales – whether you’re aware of it or not – you’re most likely already doing account-based selling, hence ‘business to business’. And if you keep working on your stakeholder relationships , best case scenario, you might even reach a point where they’ll be doing the selling for you.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

FEBRUARY 2, 2022

“Customer success is about more than delivering service or support’.’ – Lincoln Murphy, Sixteen Ventures. Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The customer success function is relatively new in terms of its definition.

Customer Success 19

Customer Success Account Management Management Stakeholders 19

SmartKarrot

MARCH 18, 2021

Working in software projects often becomes clumsy when there are a lot of processes involved that include following the development lifecycle, heavy dependency on cross-functional collaboration and adapting to the customer’s evolving demands. And when it comes to customer success, Agile framework is equally beneficial.

Customer Success 10

Customer Success Government Decision-making Software 10

SmartKarrot

SEPTEMBER 6, 2021

Your company is passionate about customer success and the experience you offer, and rightly so. This is the gap between what your business intelligence tool offers and your customer success goals. Customers are smart and your business also needs to be smart. What is Customer Success (CS) Software?

Customer Success 10

Customer Success Software Software Decision-making 10

Hubspot Sales

JUNE 5, 2019

Rapid testing: Channel partners let you experiment with new customer bases, products, packages, promotions, and/or marketing campaigns in a low-stakes environment. Firas Raouf , an expert in early-stage B2B tech companies, recommends building at least $20 million in revenue before launching a partner sales program.

Sales 101

Sales Retail Stakeholders Onboarding 101

SmartKarrot

OCTOBER 1, 2022

Role: VP of Customer Success Location: Remote, Boston, MA, US Organization: Eleanor Health As a VP of Customer Success, you will lead, mentor and motivate a team of customer success professionals. Understand and capture your customers’ challenges and objectives, and position potential solutions.

Customer Success 3

Customer Success Logistics Client Onboarding Onboarding 3

SBI

AUGUST 9, 2018

See decision-making hierarchy and gain faster access to key stakeholders. Dave: Immediately upon signing up, a new client is introduced to the DiscoverOrg resource team, including a dedicated Customer Success Manager, who owns and point guards the relationship thereafter. Nancy: Who benefits most from your solution?

Prioritization 38

Prioritization CRM B2B Stakeholders 38

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Strong communication skills and relationship-building abilities.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JUNE 21, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.

Customer Success 3

Customer Success Onboarding Leadership Stakeholders 3

SmartKarrot

FEBRUARY 7, 2023

This is often the first part of onboarding the client. These best practices for a successful handover have been learned and applied by our team. As a result, the planning manuals come out early and heavy discussions begin, often excluding client stakeholders. And then have everyone else watch, and learn.

Stakeholders 10

Stakeholders Customer Success Decision-making Onboarding 10

SmartKarrot

FEBRUARY 6, 2023

This is often the first part of onboarding the client. These best practices for a successful handover have been learned and applied by our team. As a result, the planning manuals come out early and heavy discussions begin, often excluding client stakeholders. And then have everyone else watch, and learn.

Stakeholders 10

Stakeholders Customer Success Decision-making Onboarding 10

SmartKarrot

JUNE 7, 2022

Role: Senior Director of Customer Success Location: Remote, Atlanta, GA, US Organization: LeaseQuery As a Senior Director of Customer Success, you will lead a world-class Customer Success team of 3 tiers of engagement. Evangelize and drive the long-term strategy for the customer success team.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

Nutshell

JUNE 22, 2019

As with external clients and customers, successfully presenting to your team requires research and preparation. 16 sales process templates for B2B pipelines. Ensuring that all major stakeholders are on board for the journey—including your own team and any other colleagues the change will touch—is crucial to a successful rollout.

CRM 93

CRM Software Software Decision-making 93

Nutshell

JANUARY 14, 2020

SaaS sales is the process of selling software that customers access through an online portal or website and use to solve a business problem. Like all B2B sales , the end goal is to make your customers more successful, whether that means saving them time, saving them money, or improving their own ability to drive revenue.

Sales 127

Sales Software Software CRM 127

SmartKarrot

FEBRUARY 7, 2022

This thing also applies to customer success. Your customer success strategy will define the direction your company takes. But, your customer success operations will ensure that you reach your destination without any diversion. It is responsible for managing the operations that relate to customer success.

Customer Success 10

Customer Success Stakeholders Software Software 10

SmartKarrot

OCTOBER 6, 2022

Appointment Scheduling Tools: Account managers can use appointment scheduling tools such as Arrangr to set up meetings with the stakeholders. CRM tools: Communication is a particularly important part of a relationship – be it with the internal teams or with the external stakeholders. Writing a Job Description for an Account Manager.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

OCTOBER 10, 2022

You need to chalk out a plan showing how customer success is ingrained in the organization’s DNA. Every team, from the product, sales, and marketing, to customer success, must keep the customer at the center of all operations. Every message or campaign must be focused on the customer. But is that all?

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

SmartKarrot

DECEMBER 22, 2020

Product experience is the narrow band of a customer experience. When customers get Onboard, they care the most about the product. In B2B companies specially, the product is the main flagship as it contributes heavily to customer experience. Customer Success. Customer-centric alignment.

Onboarding 10

Onboarding Customer Success Customer Experience Facilitation 10

SmartKarrot

JANUARY 21, 2021

Offering software as a service or product became necessary to make it affordable for companies to bring certain systems onboard. A strong plan including goals, objectives and more needs to be created to be presented to key stakeholders. A product manager role has many stakeholders involved. Team Management.

Management 11

Management Decision-making Stakeholders Customer Success 11

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52