MDI Training

MARCH 4, 2024

Click below to access our AI speech-generated audio. Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event. However, if you want to read it as usual, keep scrolling. Enjoy reading!

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MDI Training

JANUARY 29, 2024

Can AI Support EI Development For Leaders? Click below to access our AI-generated version of this blog article! Personalized coaching and feedback: AI-driven platforms can provide personalized coaching to leaders based on their specific strengths and weaknesses in emotional intelligence.

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MDI Training

JANUARY 29, 2024

AI in Leadership – The Ethical Dimension Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools.

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Zendesk

JUNE 28, 2023

Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents. That idea has driven Zendesk’s AI offerings, she said.

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Customer Experience 96

MDI Training

JANUARY 24, 2024

AI Co-Trainer in MDI Management Development Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Enjoy reading! Scheduling approx.

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Nutshell

DECEMBER 7, 2023

Generative artificial intelligence (AI) has been the talk of the town this year for its potential to transform entire industries. One way to harness the power of artificial intelligence is by implementing AI productivity tools. AI promotes productivity by analyzing data, generating new ideas, and saving time through automation.

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Customer Think

MARCH 20, 2024

More than nine in ten leading businesses have ongoing investments in artificial intelligence (AI), including non-tech giants like McDonald’s, CVS Health, and Pfizer. More than 90% also report increasing their investment and incorporating AI into more of their processes.

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MDI Training

MARCH 14, 2024

Click below to access our AI speech-generated audio. In this blog article, we will introduce you to the overall course and give you a few basic concepts that will be dealt with. You can contact us if you are interested in this Rise course or follow along on our blog , where we will share a few snippets of the course as well.

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Nutshell

MAY 11, 2023

It seems everywhere you turn these days, you hear something about artificial intelligence (AI)—how it’s disrupting industries, helping people be more efficient, and sometimes causing controversies. One thing’s for sure: It’s quickly becoming more advanced and widely available. You might be wondering, can you use AI for sales?

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MDI Training

MARCH 14, 2024

Click below to access our AI speech-generated audio. In this blog article, he will introduce you to the second pillar of the 3P model – People. You can contact us if you are interested in this course or follow along on our blog, where we will share other content of the course as well. Enjoy reading!

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Customer Think

DECEMBER 21, 2023

In the realm of artificial intelligence (AI), Large Language Models (LLMs) have emerged as game-changers, wielding a profound impact on how businesses interact with and enhance the experiences of their customers.

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MDI Training

MARCH 29, 2024

Click below to access our AI-generated audio version: Successful Team Building for Boehringer Ingelheim RCV In the interview with our MDI trainer and partner, Anita Berger On June 29, 2023, around 85 participants gathered at the Casino Baden to participate in a team-building event for Boehringer Ingelheim RCV under the management of Csilla Ponner.

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Customer Think

JANUARY 16, 2024

Artificial Intelligence: An Overview and Evolving Responsively Artificial Intelligence (AI) involves creating intelligent computer systems that operate autonomously. AI systems can generate original […]

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MDI Training

MARCH 14, 2024

Click below to access our AI speech-generated audio. In this blog article, he will introduce you to the third pillar of the 3P model – Performance and explain how you can improve the performance of your team. Click below to access our AI speech-generated audio. Click below to access our AI speech-generated audio.

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MDI Training

MARCH 14, 2024

Click below to access our AI speech-generated audio. In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. Other developments such as AI or augmented reality are also revolutionizing the way we collaborate remotely. Click below to access our AI speech-generated audio. Enjoy reading!

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Hubspot Sales

JULY 7, 2023

As technology advances and becomes more accessible, businesses are leveraging artificial intelligence (AI) to improve their sales processes. AI has the potential to revolutionize the way sales teams operate, giving them valuable insights and predictive analytics to drive more revenue. Are sales teams investing in AI?

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Zendesk

DECEMBER 14, 2023

In the last episode of the first season of Conversations with Zendesk, Nicole sits down with CEO Tom Eggemeier to chat about how AI has changed customer service over the last couple of years, where it’s going, and what’s next for Zendesk in 2024. Conversations with Zendesk will be back in 2024 with new episodes.

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Customer Think

DECEMBER 27, 2023

This is where AI becomes more than a technological advancement; it’s an essential tool in an organization’s CX strategy arsenal. AI’s ability to reduce response times, elevate personalization, and provide predictive insights is revolutionizing how businesses interact […]

Customer Experience 110

Customer Experience 110

Arpedio

FEBRUARY 19, 2024

One such technology that has revolutionized sales practices is Artificial Intelligence (AI). AI in sales refers to the application of advanced algorithms and machine learning techniques to streamline sales processes, gain actionable insights, and deliver personalized experiences to customers and prospects.

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QYMATIX

MARCH 12, 2024

Read how AI-based assistants are taking wholesale sales to a new level and helping companies achieve their goals more efficiently. According to the BGA, two applications of AI in wholesale are particularly popular: AI in logistics & inventory planning and AI-based analysis of customers & buying decisions.

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Artificial Intelligence B2B Logistics Sales Analytics 52

Upland

JUNE 14, 2023

Changes in how we work, for example, thanks to technological advancement have made it harder for employers to stand out. Artificial Intelligence (AI) If digital transformation wasn’t a strong enough challenge facing CROs, they now must contend with artificial intelligence. Will they shun it?

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Customer Think

FEBRUARY 15, 2024

What methods to use with AI? Topic modeling: Topic modeling is an advanced artificial intelligence technique designed to automatically […] Here are three common Prompts I use to classify the customer feedback. Topic modeling, Customer sentiment, Emotional Value Index.

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Artificial Intelligence 69

Mercuri International

SEPTEMBER 8, 2023

In November 2022, OpenAI, a San Francisco-based company specializing in artificial intelligence (AI), launched a language model called ChatGPT. Simply put, ChatGPT is an AI-based virtual assistant, trained to handle a variety of questions and answer them in a natural and conversational way. B2B Marketing in the AI Era: What now?

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Customer Think

SEPTEMBER 12, 2023

Rapid technological advancement and shifting consumer preferences have marked the last five years. However, the emergence of chat and generative AI innovations promises a […] Businesses now find themselves at a crossroads in the realm of customer service.

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Customer Think

OCTOBER 31, 2021

Artificial Intelligence (AI) – the capability of a machine or piece of software to display human-like intelligence – permeates our daily lives, often in ways we do not notice. Advanced technology operates behind the scenes, powering and optimizing smartphone apps, transportation, healthcare, retail, and more.

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QYMATIX

MARCH 12, 2024

Read how AI-based assistants are taking wholesale sales to a new level and helping companies achieve their goals more efficiently. According to the BGA, two applications of AI in wholesale are particularly popular: AI in logistics & inventory planning and AI-based analysis of customers & buying decisions.

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Artificial Intelligence B2B Logistics Sales Analytics 40

Customer Think

JANUARY 19, 2022

Although I may have had a rosier outlook about the “end” of the COVID-19 pandemic, we did see massive strides in the advancement and adoption of AI as well as the continued digital transformation of businesses across industries […]. Last year, I made a few predictions about what to expect in the future of customer service.

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Mercuri International

JULY 6, 2023

At Mercuri International, we’re fascinated about the possibilities that AI holds for business – whether it be marketing, sales or people management. As AI systems like ChatGPT become more widespread, the planning, discovery, and booking processes of travel experiences seem poised for a major transformation.

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Customer Think

AUGUST 1, 2021

As we make our way through 2021, our Artificial Intelligence (AI) and Business Intelligence (BI) dreams are turning into a reality. But are these technological advancements making brands appear less caring? Bots, machine learning, predictive models, and big data all impact businesses daily. Less human?

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Mike Kunkle

MAY 15, 2019

While much is being written on artificial intelligence (AI), there are many wide-ranging conceptions on the impact on the sales process, the sales force, and the customer as well. For many, questions remain regarding: What is AI? What is AI? That’s the power of AI. The buyer’s AI will allow more independence from sellers.

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Customer Think

OCTOBER 16, 2023

Generative AI is a long-term technology advancement that will dramatically transform how business is conducted. First and foremost, to those who believe AI is going to take over the world […]

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SalesGlobe

OCTOBER 10, 2023

Opinion | Commentary Growing up, like many of my generation, I have seen significant technological advancements from the age of computing to the cellular phone. In addition to physical devices, one of the most significant technological changes is the rise of Artificial intelligence (“AI”).

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Planview

JANUARY 30, 2024

As organizations rush to capitalize on AI strategies, many of them meet the same challenge they’ve met before – strategic drift. A Blueprint for Navigating Change In this blog post, you’ll uncover a three-part blueprint for navigating organizational change, enabling you to address some of the key interpersonal components of failed strategies.

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Customer Think

AUGUST 7, 2021

Yet new advances in artificial intelligence (AI) designed for […]. Despite difficulties in uncovering it, the act of gathering VoC has always been a necessary endeavor to capture rich customer insights that guide important business changes.

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Artificial Intelligence 122

Customer Think

NOVEMBER 21, 2023

The rapid advancements in Large Language Models (LLMs) like GPT have sparked a debate about the future of conversational AI. While it’s tempting to view these developments as a sign of conversational AI becoming obsolete, the reality is more nuanced.

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Customer Think

APRIL 29, 2021

Intelligent Virtual Agents (IVAs) with advanced conversational AI capabilities are now helping customers resolve routine requests during self-service interactions while providing a smooth escalation path to the live agent, who is fully prepared […].

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Artificial Intelligence Digitalization 122

SmartKarrot

APRIL 20, 2023

But in reality, it is about using advanced AI to analyze vast amounts of data from your inbound and outbound calls. In this blog post, we’ll explore how advanced call AI can revolutionize your business and unlock insights that you never thought possible by analyzing vast amounts of data from your inbound and outbound calls.

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