Customer Think

DECEMBER 10, 2021

Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation.

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Customer Experience Supply Chain Digital Transformation Retail 138

Customer Think

APRIL 12, 2024

In the fast-paced and ever-evolving retail sector, understanding the customer has never been more crucial. The sheer volume of choices available to consumers today, from a quick online search to the aisles of a grocery store, highlights the importance of creating a standout customer experience (CX) right from the first interaction.

Retail 67

Retail Customer Experience Digitalization Marketing 67

Customer Think

FEBRUARY 1, 2022

Retailers ended 2021 scrambling to cover for a worker shortage, and food sellers likely felt the worst of the squeeze as shopper demand at the grocery climbed. Self-checkout helps, but stores need workers to answer questions, stock inventory and prepare foods. This has inspired some innovative fixes.

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Retail Customer Experience Innovation 67

Customer Think

DECEMBER 22, 2022

Changes in the retail environment have been drastic over the last few years. As consumer expectations evolve, so must the customer experience. As the integration of the digital and physical world continues, brands need to evolve to catch up.

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Retail Customer Experience Digitalization 70

Customer Think

MAY 24, 2023

In today’s competitive retail landscape, providing an exceptional in-store customer experience is crucial to staying ahead. According to a 2019 PwC survey, 73% of customers pointed to experience as an important factor in their purchasing decisions. In this article, we’ll explore […]

Customer Experience 67

Customer Experience Retail 67

Hubspot Sales

MARCH 19, 2022

You’ve always dreamed of owning your own retail business — but the thought of paying for a storefront, employees' wages, and all of the other costs associated with a physical space is downright terrifying. Now more than ever, online retail is a valid option for any aspiring entrepreneur to sell their wares. Online Retail Businesses.

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Retail Suppliers eCommerce e-Learning 103

Customer Think

JULY 4, 2023

How would you differentiate your brand from others if you are in a retail business? The customer experience has become the number one reason for helping buyers choose a brand for their shopping. If you think that the products and their price is the answer, then you are wrong. But with so many websites in […]

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Retail Customer Experience 57

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

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Retail eCommerce Digitalization Logistics 52

Customer Think

NOVEMBER 19, 2021

Data-driven segmentation and personas drive digital personalization The skyrocketing consumer demand continues to cause more aggressive competition in the online retail industry. It is undeniably one of the most thriving industries in the world today, magnified by the Covid-19 pandemic.

Customer Experience 125

Customer Experience eCommerce Retail Digitalization 125

Customer Think

DECEMBER 16, 2022

Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector. Instead, the retail sector has come roaring […].

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Retail eCommerce Customer Experience 73

Customer Think

DECEMBER 21, 2023

With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re unclear where to start when it comes to integrating it into their operations.

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Retail Artificial Intelligence Customer Experience 62

Customer Think

DECEMBER 19, 2022

The retail industry landscape continues to evolve as we muddle through an era of high inflation and economic uncertainty. Consumers continue to make choices about where to cut back their spending, which is affecting retailers as they battle to maintain their share of a shrinking wallet. Verint recently conducted a survey of 2,000 U.S.

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Retail Customer Experience 52

MTD Sales Training

APRIL 15, 2020

Each and every customer wants a unique experience where they feel like they are the only customer you have – they want it to be quick and painless but at a certain level of quality too. Click play for the video version of this blog. They expect you to know your customer. Do you know your customers wants and needs?

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Retail Sales Training Customer Experience Communication 71

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

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Retail Meetings Customer Experience Digitalization 125

Customer Think

JUNE 9, 2023

The news spells the imminent end of another iconic institution while spurring another wave of discussion about the future of retail. After years of struggles, Bed Bath & Beyond filed for Chapter 11 bankruptcy protection – and initiated store closings. What can brick-and-mortar stores do to remain relevant, let alone […]

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Retail Customer Experience 78

Customer Think

OCTOBER 24, 2021

Can retailers steer them to the store? The most important future shoppers can’t yet drive. But they buy. The oldest members of the next generation of consumers, Generation Alpha, were born in 2010, yet in just a decade they’ve learned to become smart online shoppers.

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Customer Experience Retail 134

Customer Think

AUGUST 1, 2023

Just as retail technology is rapidly evolving, so are the industry’s customer expectations. And when personalization doesn’t happen, over three-fourths of these customers get frustrated, ultimately leading to increased customer […]

Customer Experience 88

Customer Experience Retail Prioritization 88

Customer Think

SEPTEMBER 11, 2023

The convenience of having a diverse range of products delivered directly to our doorsteps has reshaped the retail landscape. In fact, the total number of digital shoppers worldwide grew by roughly one billion between 2019 and 2022. Looking ahead, the yearly growth rate for US ecommerce sales is forecast to average out at 11.3%

Customer Experience 80

Customer Experience eCommerce Retail Digitalization 80

Customer Think

MARCH 13, 2024

This simplicity has spawned millions of programs in retail alone. Despite the technology and complexities required to run loyalty programs today, the premise behind them remains fairly simple: keep doing business with us, and we’ll recognize you with rewards, perks or status. So how do shoppers choose?

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Retail Customer Experience 44

Customer Think

FEBRUARY 16, 2023

In 2021, nearly 60% of consumers bought new sports shoes. Are all of those pandemic joggers now running for the exits? Sales in the sporting goods market indicate so much, having declined by 4% to 8% in the first nine months of 2022, according to a recent report by McKinsey & Co. Industry leaders expect […]

Customer Experience 62

Customer Experience Retail Marketing Sales 62

Customer Think

JULY 20, 2023

The healthcare industry has decentralized and branched out from a traditional hospital setting to multiple avenues like, care centers, health hubs, virtual care, retail healthcare, and even your homes!

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Healthcare Customer Experience Retail Sales 52

Customer Think

JUNE 9, 2023

billion during the 2022 holiday shopping season, a record reflecting the centrality of online shopping and its impact on the retail ecosystem. The rise of online shopping has been a boon for retailers, allowing […] Online sales topped $211.7

Retail 52

Retail Sales Customer Experience 52

Customer Think

FEBRUARY 1, 2023

With the abating restrictions on social lifestyle post the global pandemic, there’s a noticeable shift in customers’ purchase behavior now. To the wonder of several businesses, customers are reverting to retail stores for in-person shopping experiences again.

Customer Experience 67

Customer Experience Retail 67

Customer Think

MARCH 12, 2023

Today’s retail market is increasingly digitized and saturated with competitors, making customer experience (CX) a critical part of the customer journey. In fact, a recent study shows that 75% of shoppers prefer to buy from brands that personalize their purchasing experiences.

Retail 144

Retail Customer Experience Digitalization Marketing 144

Customer Think

APRIL 19, 2023

It isn’t easy to put a price on lifelong customer loyalty. But every day, thousands of retailers try, and some are putting it in the wrong places. Companies dedicate nearly one-third of their marketing budgets to loyalty programs and customer relationship management, according to Statista.

Customer Experience 62

Customer Experience Retail Marketing Management 62

Customer Think

MAY 2, 2021

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.

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Retail Digital Transformation Innovation Digitalization 62

Customer Think

JANUARY 20, 2022

Today, in the offices of retailers and brands nationwide, smart people are estimating how many transactions are worth the reward of one non-transferable, expressive asset – also known as a non-fungible token (NFT). Source: Canva If an Image Can Be Worth 1,000 Points, Is It a Good Reward?

Customer Experience 70

Customer Experience Retail Digitalization 70

Sandler Training

JANUARY 9, 2020

Retail champions never stop asking themselves questions about how to improve the customer experience. The post The Retail Champion’s Playbook appeared first on Sandler Training. The answers to these questions generate a unique playbook for your store that sets it apart from competitors.

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Retail Customer Experience Sales 40

Customer Think

APRIL 4, 2023

But can they ensure a better customer experience for retailers? (Notice: ChatGPT’s creators, OpenAI, in mid-March launched an advanced version, GPT-4, that is “more capable and accurate than the original ChatGPT,” according to The New York Times.) ChatGPT is about to learn the truth. ChatGPT […]

Retail 16

Retail Customer Experience 16

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky.

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Retail Digitalization Customer Experience Innovation 69

Customer Think

MARCH 27, 2024

The latest customer satisfaction report released in the UK by the Institute of Customer Service, revealed that every industry evaluated has fallen in customer satisfaction since January 2023, reflecting the wider global customer experience (CX) picture.

Retail 44

Retail Customer Experience Innovation 44

Customer Think

MARCH 3, 2023

The use of AI continues to proliferate among retail banks to meet demands for personalized customer experiences and enhanced fraud protection, as well as to seize internal efficiencies through automation. However, AI adoption doesn’t always deliver the expected ROI.

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Banking Retail Customer Experience Meetings 113

Strategic Account Management Association

AUGUST 6, 2021

It is set up at Aramex headquarters and is independent of the regional and product entities related to customer management, value co-creation and strategic alignment at the corporate level, while remaining interdependent on execution and service delivery. Segments are managed by leaders specialized in each industry. “In

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

NG Data

FEBRUARY 25, 2023

For years, many have viewed retail banking as a commoditized market. When you sign up, free checking and a toaster may have helped banks attract and hold onto customers in the past, but that’s no longer the case. Not everyone wants a toaster, and in many cases.

Banking 40

Banking Customer Experience Retail Marketing 40

Customer Think

FEBRUARY 2, 2024

How much do Americans spend on non-human family members? Put it this way: If everyone put lipstick on their pigs, they might spend as much on beauty products as they do on their pets. Nearly 87 million American households – 66% – include pets as members. And each year, the amount they spend on their […]

Retail 67

Retail Customer Experience 67

Upland

AUGUST 29, 2023

Creating educational content, such as blog posts, whitepapers, and guides, that addresses common pain points and provides insights into industry trends can attract and engage prospects. For example, a medium-sized retail company may experience a decline in customer satisfaction due to inefficient inventory management.

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Value Proposition Decision-making e-Learning Supply Chain 195

Zendesk

JULY 12, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks.

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Artificial Intelligence Procurement Retail Software 52