Customer Think

FEBRUARY 21, 2024

As everybody knows, the retail scene has undergone a significant change, with technology woven into the modern shopping experience. The days when shopping recalled a picture filled with aisles, crowds, and not knowing whether the item or size you want will be available are a distant memory.

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Customer Think

APRIL 21, 2023

Introduction Though the pandemic is over, the retail industry is still contending with serious challenges when it comes to demand. Economic uncertainty and skyrocketing inflation are making consumers more conservative with their finances, as well as more particular about their in-store experience.

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Customer Think

APRIL 2, 2024

In the rapidly evolving retail landscape, customer loyalty has emerged as a crucial factor determining the success and sustainability of businesses. For years, retailers have relied on traditional loyalty systems, offering points or discounts based on purchases to incentivize repeat buying behavior.

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Retail Digitalization Marketing 54

Hubspot Sales

MARCH 19, 2022

You’ve always dreamed of owning your own retail business — but the thought of paying for a storefront, employees' wages, and all of the other costs associated with a physical space is downright terrifying. Now more than ever, online retail is a valid option for any aspiring entrepreneur to sell their wares. Online Retail Businesses.

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Customer Think

APRIL 12, 2024

In the fast-paced and ever-evolving retail sector, understanding the customer has never been more crucial. The sheer volume of choices available to consumers today, from a quick online search to the aisles of a grocery store, highlights the importance of creating a standout customer experience (CX) right from the first interaction.

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CMOE

JUNE 12, 2023

There is no shortage of small business blogs out there. The CMOE team is attempting to make the process easier by highlighting the 14 best blogs for small business owners. We encourage you to carve out time to gain valuable insights from these blogs: 1. Given that small businesses created over 12.9

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Small Business Cybersecurity Finance Retail 52

Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].

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Customer Think

DECEMBER 6, 2023

Retailers might not be thankful for “50% off” signs, but as they barrel toward Black Friday, they should be thankful for Turtles, toddlers and their own employees. These three shopping influencers – and several others – have helped boost retail traffic in 2023.

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Retail 56

Customer Think

JANUARY 3, 2023

They only deal with their distributors, brokers, and retailers but need to communicate with people who actually buy their products. The great bulk of CPG startups operates as B2B companies. They need to be more curious about the way they get and use their products. So long as case volumes grow, they are pleased. So […].

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Customer Think

DECEMBER 16, 2022

Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector. Instead, the retail sector has come roaring […].

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Customer Think

DECEMBER 21, 2023

With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re unclear where to start when it comes to integrating it into their operations.

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Retail Artificial Intelligence Customer Experience 60

Customer Think

FEBRUARY 28, 2023

Marketing personalization has become a key strategy for retailers looking to increase customer engagement and drive sales. By tailoring marketing messages and offers to individual customers, retailers can create more relevant and compelling experiences that will help them stand out in a crowded marketplace.

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Customer Think

MARCH 15, 2023

Is your retail store implementing agile and reliable inventory control? 67% of warehouses in a recent survey said they’re considering adopting new technologies to speed up inventory management processes. Inventory control isn’t just for operational efficiency – it benefits your product returns and security processes.

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Customer Think

MAY 18, 2023

To stay relevant, retailers must keep track of media trends and continually evaluate how to best serve their customers. It’s a constant endeavour.

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Customer Think

DECEMBER 22, 2022

Changes in the retail environment have been drastic over the last few years. As consumer expectations evolve, so must the customer experience. As the integration of the digital and physical world continues, brands need to evolve to catch up.

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Retail Customer Experience Digitalization 67

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

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Nutshell

AUGUST 16, 2023

If you’re an ecommerce or retail business looking for a CRM, you might be asking yourself the question, “Should I use a retail and ecommerce-specific CRM?” In this blog post, we’ll tackle that question. Plus, we’ll go over: What is a retail & ecommerce-specfic CRM? What is a retail & ecommerce-specific CRM?

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MTD Sales Training

NOVEMBER 19, 2019

I was in Dublin recently with a MAJOR player in the food retail industry and it reminded me of two of the very best retail sales tips that every store should use. And if you don’t sell in retail then next time you are in a store see if the sales assistant uses any of the following one liners on you. Retail Sales Tip 1.

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Customer Think

JUNE 9, 2023

The news spells the imminent end of another iconic institution while spurring another wave of discussion about the future of retail. After years of struggles, Bed Bath & Beyond filed for Chapter 11 bankruptcy protection – and initiated store closings. What can brick-and-mortar stores do to remain relevant, let alone […]

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Customer Think

NOVEMBER 13, 2023

In the competitive world of travel clothing retail, brands are constantly seeking innovative ways to stand out and connect with their customers. One effective approach is the implementation of a community-building strategy.

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Customer Think

JANUARY 25, 2024

The retail landscape continues its dynamic evolution, driven by the unprecedented array of choices available to consumers and heightened reliance on comprehensive product content throughout the shopping journey, both in-store and online. In fact, nearly 85% of consumers value product content over brand recognition.

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Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

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Customer Think

NOVEMBER 13, 2023

The holiday season isn’t just a time of festive cheer and gift-giving; for retailers, it’s a gold mine of customer data and a critical period for driving sales. In the era of data privacy and the diminishing power of third-party cookies, first-party data emerges as the superhero of customer engagement and targeted marketing.

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Customer Think

MARCH 27, 2023

Effective marketing and communication strategies are essential for any retail brand looking to attract and retain customers (meaning every retail brand). Personalized omnichannel communications have a successful track record in optimizing the customer experience.

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Customer Think

DECEMBER 21, 2022

Retailers, don’t burn your bridges. Shoppers are turning to loyalty points to bridge their budgets. It’s hard enough on shoppers that the cost of goods is up 8.2% over 2021 – heck, the cost of food we bring home has risen by 13%, CNBC reports. But now some of the most popular loyalty program operators, […].

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Retail 84

MTD Sales Training

APRIL 15, 2020

Click play for the video version of this blog. Want to improve your customer service and retail selling skills? Please check out our Retail Sales Training solutions. All of our retail training programmes are interactive and will equip you to deal with all different types of customer. They expect you to know your customer.

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Customer Think

MARCH 13, 2024

This simplicity has spawned millions of programs in retail alone. Despite the technology and complexities required to run loyalty programs today, the premise behind them remains fairly simple: keep doing business with us, and we’ll recognize you with rewards, perks or status. So how do shoppers choose?

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Customer Think

JULY 15, 2021

Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […]. The wheel may be one of humankind’s greatest innovations, but keep in mind that it’s what the tool can do – not the tool itself – that guides history.

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Customer Think

OCTOBER 30, 2021

Retailers play an important role in promoting product consumption and manufacturing, serving as a ‘gatekeeper’ between manufacturers and consumers throughout the entire lifespan. Retailers have access to a wide selection of items for eCommerce holiday planning and retail solutions. They are […].

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Customer Think

JANUARY 3, 2023

There may be as many as a million retail reward programs in the United States. Is it possible that just one can edge out all the others as the most likely to succeed in 2023? Without stepping through every one of these programs, it’s clear year in and year out that some loyalty initiatives do […].

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Customer Think

JANUARY 28, 2024

Last year, offline retailer stores experienced a very healthy 6% growth, and Forrester now predicts that offline retail sales in the U.S. With physical retail back, stores are becoming very different from what they once were. Two years after the pandemic, brick-and-mortar shopping is back in business. will reach $4.2

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Customer Think

SEPTEMBER 20, 2023

For they may be the ones who make retail sales add up. At this point in the back-to-school timeline, late-season shoppers can indeed be a retailer’s last hope to meet projections, which are modest to start with. This back-to-school season, let’s root for the procrastinators.

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Customer Think

MARCH 25, 2023

The customer experience is inarguably essential for retail brands in terms of revenue growth and general stability. This is true whether a customer browses through a physical store location or an online site. The presentation of both can make or break how the brand is perceived to the customer, which means it could be the […]

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Customer Think

NOVEMBER 23, 2021

Retailers are finally sharing their customer data with other companies in ways that should deliver higher return on investment with each insight. But when opening their doors to buyers, are retailers creating the right experiences by inviting their customers in, as well?

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Customer Think

JULY 17, 2023

As retailers increasingly look to adopt omnichannel strategies, they are faced with the challenge of providing customers with a seamless experience across all channels.

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Retail Digitalization 52

Customer Think

DECEMBER 12, 2021

As retailers hit the home stretch of their second COVID Christmas, they are navigating a broader set of challenges that they bargained for. Instead, retailers are facing […].

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Customer Think

FEBRUARY 18, 2024

billion, according to the National Retail Federation. Here’s a fun fact to melt your hearts: This Valentine’s Day, romantics and even un-romantics are expected to spend enough on candy, roses, jewelry and other declarations of love to fund the economy of Iceland: $25.8

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Retail 43