Customer Think

MAY 16, 2023

Have you heard of digital marketing’s best kept secret, brand-to-brand partnerships? A brand partnership is a mutually-beneficial relationship between non-competitive retailers. Their goals are to collectively engage new audiences, incentivize customer loyalty and increase sales.

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Digitalization Retail Marketing Sales 113

Customer Think

DECEMBER 22, 2022

Changes in the retail environment have been drastic over the last few years. As the integration of the digital and physical world continues, brands need to evolve to catch up. As consumer expectations evolve, so must the customer experience.

Retail 70

Retail Customer Experience Digitalization 70

CMOE

JUNE 12, 2023

There is no shortage of small business blogs out there. In fact, in today’s digital world, we can be inundated with business advice—it can be challenging to find the ones that provide quality resources and value among the many. We encourage you to carve out time to gain valuable insights from these blogs: 1.

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Small Business Cybersecurity Finance Retail 52

Customer Think

JULY 15, 2021

Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […]. This applies to high-tech inventions as well.

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Retail Innovation Digitalization 131

Customer Think

NOVEMBER 23, 2021

Retailers are finally sharing their customer data with other companies in ways that should deliver higher return on investment with each insight. But when opening their doors to buyers, are retailers creating the right experiences by inviting their customers in, as well?

Retail 82

Retail Media Digitalization Marketing 82

Customer Think

JULY 13, 2021

Augmenting Retail space with intelligent technologies that can create an interactive and context-specific personalization experience. Technology-driven innovations ranging from one-click ordering to personalized recommendations to smart speakers to anticipatory shipping are redefining shopping.

Retail 137

Retail Innovation Digitalization Marketing 137

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

Retail 52

Retail eCommerce Digitalization Logistics 52

Customer Think

APRIL 12, 2024

In the fast-paced and ever-evolving retail sector, understanding the customer has never been more crucial. The sheer volume of choices available to consumers today, from a quick online search to the aisles of a grocery store, highlights the importance of creating a standout customer experience (CX) right from the first interaction.

Retail 67

Retail Customer Experience Digitalization Marketing 67

Customer Think

DECEMBER 12, 2021

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers. The insurance industry is no exception.

Digital Transformation 98

Digital Transformation Insurance Digitalization Healthcare 98

Customer Think

JANUARY 3, 2023

They only deal with their distributors, brokers, and retailers but need to communicate with people who actually buy their products. The great bulk of CPG startups operates as B2B companies. They need to be more curious about the way they get and use their products. So long as case volumes grow, they are pleased. So […].

Retail 117

Retail Marketing B2B Communication 117

Customer Think

DECEMBER 23, 2021

Consumers these days are more informed when they come to your retail centers today than they once were. If your digital experience isn’t quite ready for this role in the sales cycle, you shoul. Instead of browsing the aisles, they scroll through pixels.

Digitalization 117

Digitalization Retail Sales Customer Experience 117

Customer Think

FEBRUARY 28, 2023

Marketing personalization has become a key strategy for retailers looking to increase customer engagement and drive sales. By tailoring marketing messages and offers to individual customers, retailers can create more relevant and compelling experiences that will help them stand out in a crowded marketplace.

Retail 70

Retail Marketing Sales Digitalization 70

Customer Think

MAY 18, 2023

To stay relevant, retailers must keep track of media trends and continually evaluate how to best serve their customers. It’s a constant endeavour.

Retail 67

Retail Marketing Media Meetings 67

Customer Think

JULY 4, 2021

The retail sector has always been a highly competitive space for obvious reasons. This was fine too, with the retail sector finding different ways to cope with such market conditions. However, the competition has grown to stratospheric levels ever since e-commerce arrived. Of course, […].

Retail 62

Retail Digitalization Marketing 62

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Retail 125

Retail Meetings Customer Experience Digitalization 125

Customer Think

NOVEMBER 13, 2023

The holiday season isn’t just a time of festive cheer and gift-giving; for retailers, it’s a gold mine of customer data and a critical period for driving sales. In the era of data privacy and the diminishing power of third-party cookies, first-party data emerges as the superhero of customer engagement and targeted marketing.

Retail 62

Retail Marketing Sales Digitalization 62

Customer Think

OCTOBER 30, 2021

Retailers play an important role in promoting product consumption and manufacturing, serving as a ‘gatekeeper’ between manufacturers and consumers throughout the entire lifespan. Retailers have access to a wide selection of items for eCommerce holiday planning and retail solutions. They are […].

Retail 109

Retail eCommerce Manufacturing Sales 109

Zendesk

JULY 26, 2023

Phygital means merging physical and digital experiences into one seamless conversation, enabling customers to enjoy personalized, conversational interactions across channels. The post How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt appeared first on Zendesk.

Retail 52

Retail Digitalization Communication 52

Customer Think

MAY 7, 2023

A recent study showed over 27% of millennials will increase their online spending in 2023, while half of Gen Z shoppers, who spend more time on digital channels than perhaps any other age group, favor in-store shopping. The fully integrated commerce future is here.

Retail 117

Retail Digitalization Marketing 117

Customer Think

MAY 2, 2021

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.

Retail 62

Retail Digital Transformation Innovation Digitalization 62

Customer Think

FEBRUARY 2, 2024

In the retail industry, B2B usually takes a backseat to consumer-focused strategies, and the corporate buyer is often undervalued and misunderstood. Forward-looking merchants, particularly in segments like consumer electronics and home improvement, should check-in on how their corporate buyers are doing.

Retail 52

Retail B2B Digitalization Marketing 52

Customer Think

MARCH 15, 2023

Traditional banks have struggled to get their arms around the new generation of online-only banks and digital financial services that millennials love.

Banking 62

Banking Digitalization Financial Services Retail 62

Customer Think

OCTOBER 31, 2021

The world of retail is evolving at a frightening pace. With almost a third (29%) responsible for CX, CRM, digital marketing, branding, customer acquisition and customer […]. It’s been a spooky year for marketers.

Retail 62

Retail Marketing Acquisition Digitalization 62

Customer Think

JULY 31, 2021

E-commerce expert Alexander Graf outlines how retailers can find a way out of the Amazon jungle In late April this year, Amazon gave us a glimpse of how the pandemic has accelerated its earnings, reporting impressive quarterly sales of $108.5 billion, an increase of 44%. It is clear that home-based working and buying has been […].

Retail 120

Retail Sales Digitalization Marketing 120

Customer Think

NOVEMBER 15, 2023

Premier Protein Shakes and Amazon Basics batteries were in fact the two top-selling items during the retailer’s projected $8.1 If there’s one indication of the opportunities Amazon Prime Big Deal Days presented to shoppers, these purchase choices might be it. billion […]

Retail 40

Retail Digitalization Marketing 40

Customer Think

JULY 29, 2021

In over a year of constant adjustment for retailers and consumers, convenience has emerged as the thing shoppers desire most from their favorite brands.

Retail 73

Retail Acquisition Digitalization 73

Customer Think

MARCH 12, 2023

Today’s retail market is increasingly digitized and saturated with competitors, making customer experience (CX) a critical part of the customer journey. In fact, a recent study shows that 75% of shoppers prefer to buy from brands that personalize their purchasing experiences.

Retail 144

Retail Customer Experience Digitalization Marketing 144

Customer Think

AUGUST 1, 2021

Even before the pandemic, these factors helped digital marketplaces like Amazon reach the top of the retail totem pole by differentiating them from competitors before ultimately becoming the industry standard. Unsurprisingly, enterprise customers were already looking towards […].

Digitalization 70

Digitalization B2C Retail Marketing 70

Customer Think

JANUARY 10, 2022

Yet necessity is the mother of invention, and retailers have certainly been compelled to be inventive in the COVID era. “Tumultuous” is one way to describe the state of the world over the past couple of years. Online shopping has flourished and become more advanced in many ways, while shoppers have grown more savvy about […].

Retail 73

Retail Digitalization Marketing 73

Customer Think

JULY 9, 2021

For many of today’s retailers, ecommerce is a vital consideration. Consumers have long grown used to shopping online, and a dedicated ecommerce website is an excellent choice. But apps make shopping easier than ever before, and shouldn’t be overlooked.

eCommerce 128

eCommerce Digitalization Retail Customer Experience 128

Customer Think

OCTOBER 8, 2021

Several studies have found that more than 90 per cent retail companies across the broad spectrum of industries believe location data plays a critical part in their successes. In fact, the popularity of location intelligence has grown so much that it is expected to touch about $32.8 billion in value by 2027. This technology has […].

Retail 73

Retail Sales Digitalization Marketing 73

Zendesk

DECEMBER 14, 2023

” He’s keenly aware that customer experience has changed a lot since broke out of brick and mortar into the digital realm – but he also realizes that CX has lost a lot of its lustre. . “They knew everyone’s name, they anticipated what they needed.”

Retail 69

Retail Digitalization Customer Experience Innovation 69

Customer Think

APRIL 26, 2024

In today’s fast-paced world, where digital transformation is the norm, no-code AI automation emerges as a revolutionary force reshaping various industries. From finance to healthcare, manufacturing to retail, the applications of no-code AI automation are boundless.

Digital Transformation 52

Digital Transformation Healthcare Manufacturing Finance 52

Customer Think

APRIL 22, 2021

A pharmacy customer may prioritize product availability, safety and compliance, whereas high-end retail shoppers prioritize quality and choice. Article originally published at Eglobalis Customers of different industries place a different value on the elements that generate their overall experience. We all have different needs […].

Supply Chain 109

Supply Chain Digital Transformation Digitalization Retail 109

Customer Think

OCTOBER 7, 2021

The future of retail eCommerce businesses is being transformed by technology at breakneck speeds, and you don’t want to be left behind! However, new technologies can come with some serious challenges if your business isn’t ready to adapt to them.

eCommerce 57

eCommerce Retail Digitalization Marketing 57

Customer Think

MARCH 25, 2023

How AI-powered chatbots can drive more revenue and boost efficiency in retail businesses In today’s digital world, would a business benefit more from keeping an eye on the competition or putting everything it has into its customer base? ” These words […]

Retail 113

Retail Digitalization 113

Customer Think

JANUARY 27, 2022

The pandemic-hit world has seen multi-fold advancement in digitalization. Retailer brands and businesses across the globe have shifted strategies to the digital paradigm. Technology, tools, and processes that ensure data is accurate and consolidated throughout the enterprise have become vital in this digital decade.

Retail 117

Retail Digitalization Management 117