SmartKarrot

NOVEMBER 16, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 19

Customer Success Onboarding Account Planning Innovation 19

Arpedio

MARCH 18, 2024

This strategic growth approach suggests that true success lies in meticulous planning, where initial seeds of market presence can grow into a veritable forest of opportunity. It’s about growth through land and expand, where each step is calculated, and each move builds upon the last.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

JUNE 18, 2023

Every business requires a high-spirited team that can drive innovation, collaboration, and productivity to push the business on its growth path outshining the competition. But, how can a business leader unlock the true potential of their team? The answer to these questions lies in the right tools!

Business Growth 10

Business Growth Brainstorming Decision-making Innovation 10

SmartKarrot

DECEMBER 13, 2023

In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion.

Customer Success 10

Customer Success Prioritization Innovation Business Growth 10

SmartKarrot

DECEMBER 13, 2023

In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion.

Customer Success 10

Customer Success Prioritization Innovation Business Growth 10

SmartKarrot

MAY 12, 2023

This process involves segmenting the customer base to determine which accounts have the most potential for growth and profitability. Factors to consider during account selection may include revenue potential, strategic importance, market influence, and alignment with the organization’s objectives.

Key Account Management 10

Key Account Management Account Management Business Growth Value Proposition 10

ACT

FEBRUARY 28, 2024

To create new products and services that solve real problems and optimise customer retention , you must listen to customer feedback and base your decision-making on what users want. Truly innovative companies use customer feedback loops to inform their critical product decisions and create a roadmap for business growth.

Decision-making 52

Decision-making CRM Customer Experience Innovation 52

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Arpedio

FEBRUARY 15, 2024

In today’s fiercely competitive market, achieving sales excellence is paramount for business growth and success. They champion innovation, challenge the status quo, and prioritize value-driven solutions that address their organization’s strategic objectives and pain points.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

FEBRUARY 17, 2022

Some amazing SaaS podcasts that create content around such businesses. Here are some of the top 22 SaaS podcasts of 2022 that will propel your SaaS business growth. SaaS Growth Stacking Podcast. The SaaS Growth Stacking Podcast gives you the information in 10-minute episodes or bursts. SaaS District.

Business Growth 10

Business Growth Customer Success Software Software 10

SmartKarrot

AUGUST 4, 2021

Role: Director of Customer Success Location: New York, United States Organization: Namogoo As a Director of Customer Success, you will manage and coach a team of customer success team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

Customer Success 10

Customer Success Retail Onboarding Prioritization 10

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

AUGUST 11, 2021

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Inform the approach and design to how we service large customers with wall-to-wall adoption.

Customer Success 10

Customer Success Facilitation Onboarding Innovation 10

SmartKarrot

JANUARY 11, 2021

Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Customer Success 10

Customer Success Profitability Account Management Innovation 10

Insightly

SEPTEMBER 27, 2023

It’s a fair question that many midsize companies ask when implementing their first or a new Customer Relationship Management system ( CRM ). At face value, an annual CRM support plan seems like an unnecessary expense that could be better allocated toward revenue-producing activities, such as this year’s marketing budget.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

It’s a fair question that many midsize companies ask when implementing their first or a new Customer Relationship Management system ( CRM ). At face value, an annual CRM support plan seems like an unnecessary expense that could be better allocated toward revenue-producing activities, such as this year’s marketing budget.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

NOVEMBER 19, 2020

Behind the complete success of an organization rests the success of its customers at large. One of the greatest factors that lead to that is the cross-departmental collaboration for customer success. All those banners that tout the customer-centric approach are sometimes not enough.

Customer Success 10

Customer Success Onboarding Business Growth Communication 10

Arpedio

JULY 11, 2022

He went from individual to senior level contributor before jumping into leadership in the sales development world focusing on business growth and outbound processes: account-based strategies, targeting accounts, working with personas and creating relevant messaging. So why not make all go-to-market leaders contingent on that?

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

JUNE 1, 2020

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

Insightly

JULY 25, 2023

Oftentimes, marketers forgo the idealistic for the realistic. This is often what makes marketers great: we know how to maximize wins and minimize losses. An ICP is both an exercise as well as a tool in better understanding your target audience and optimizing your marketing efforts. What is an ideal customer profile?

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

SmartKarrot

NOVEMBER 10, 2020

With the evolving nature of competition and customer behavior, customer-centricity is becoming a more effective approach in driving business growth. Yet, product centricity cannot be fully ignored for it has its own plus points that add into the business. Product centric vs Customer centric: Key differences.

Business Growth 21

Business Growth Customer Success Innovation Profitability 21

Arpedio

FEBRUARY 15, 2024

In the fast-paced world of sales and marketing, success hinges not only on closing deals but also on the groundwork laid long before a transaction takes place. Definition of Pre-Sales In the realm of business, particularly in sales and marketing, the term “pre-sales” holds significant weight.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

MAY 19, 2023

Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. What are the Key Challenges of Remote Work for Marketing Teams?

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. What are the Key Challenges of Remote Work for Marketing Teams?

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

ProlifIQ

JUNE 21, 2023

By leveraging data, market research, and customer insights, account managers can make informed decisions, identify growth opportunities, and mitigate risks. Additionally, many companies fail to prioritize customer retention rates. Strategic account management planning involves proactive and strategic thinking.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

FEBRUARY 12, 2021

The blog has multiple listicles that can help marketers and SaaS enthusiasts make better decisions. The blog focuses on marketing, branding, conversion, and copywriting. The ideas on his blog aim at churn reduction , growth marketing, and expansion. It also helps understand sales, SaaS metrics, and business growth.

Software 23

Software Software B2B Decision-making 23

SuperOffice

JANUARY 4, 2021

That’s why customer relationship management (CRM) software has become a fundamental part of a company’s strategy to accelerate sustainable, long-term growth. Are you in the process of choosing the best CRM software for your business? execute loyalty programs that keep customers coming back for more.

CRM 52

CRM Software Software Decision-making 52

SmartKarrot

JUNE 7, 2022

Role: Senior Director of Customer Success Location: Remote, Atlanta, GA, US Organization: LeaseQuery As a Senior Director of Customer Success, you will lead a world-class Customer Success team of 3 tiers of engagement. Evangelize and drive the long-term strategy for the customer success team.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JANUARY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

JULY 7, 2023

We will also be discussing their importance for businesses in the current market scenarios. In the simplest term, account white space analysis refers to the analysis of customer accounts to find the areas of unmet demand. This is basically analyzing the opportunities of cross-selling and upselling to boost revenue growth.

Business Growth 10

Business Growth Account Management B2C Profitability 10

Tidio

MARCH 12, 2021

Higher customer satisfaction — research proves that text analysis of customer reviews helps find a customer-favorite product or service features. More effective marketing strategies —customer feedback analysis helps define customer-favorite product features to emphasize in marketing messaging.

eCommerce 52

eCommerce Media Customer Experience Decision-making 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

B2C 52

B2C Customer Experience B2B Software 52

SmartKarrot

OCTOBER 10, 2022

Only 16% of business executives feel that business transformation will give results. The business transformation aims to drive business growth, increase efficiency, create better opportunities, and create new value. The need is to ensure that market changes are met with as the business transforms.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

SmartKarrot

SEPTEMBER 28, 2023

It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. Understand the Importance of Customer Renewals Customer renewals are vital for sustained business growth.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms.

Innovation 10

Innovation Decision-making Software Software 10