Red Star Kim

AUGUST 24, 2023

He has also been a management consultant, a marketing director and a financial journalist. So it makes him an ideal author on the business of professional services firms – whether for technical expert/fee-earners or marketing/business development professionals. About the author Christopher Stoakes was originally a lawyer.

Finance 130

Finance Government Profitability Banking 130

Blue Canyon Partners

DECEMBER 4, 2020

As an example, for many years regulatory pressures and new technology motivated HVAC suppliers to design and develop next generation smart products. As a result, our client developed enhancements that helped residential customers gain 2-3% energy efficiency on their systems. Place Your Bets.

Management 52

Management Suppliers Supply Chain B2B 52

Blue Canyon Partners

DECEMBER 4, 2020

As an example, for many years regulatory pressures and new technology motivated HVAC suppliers to design and develop next generation smart products. As a result, our client developed enhancements that helped residential customers gain 2-3% energy efficiency on their systems. Place Your Bets.

Management 52

Management Suppliers Supply Chain B2B 52

Red Star Kim

SEPTEMBER 29, 2023

Growth of digital marketing and content management The team mentioned the need for engagement reports to show the performance of each post and fee-earner as well as for entire teams, services, sectors and campaigns. How happy are you with your CRM (and integrated mailing, analytics and relationship management capabilities)?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Red Star Kim

AUGUST 1, 2023

Encourage fee-earners to engage in the M&BD planning process During the session – where we explored M&BD theory and frameworks and walked through the process of developing a M&BD plan – we identified several ways to engage fee-earners in the M&BD planning process. That’s our professional training. Adopt a more agile approach.

Decision-making 130

Decision-making Marketing Business Planning Management 130

Red Star Kim

JULY 11, 2022

Communication and education are required to manage expectations and promote enthusiasm and momentum. We also considered channel management strategies for referrer and referrals management. Others reported extensive buying cycles and a lack of clarity between sales from existing and target clients. 0% Referrer development.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

Account Manager Tips

APRIL 26, 2021

How much money does a key account manager make? Find out the average salaries for key account managers in Australia, India, the United Kingdom and the United States and what the job is REALLY like before you decide if it's for you. Earning potential Key account managers earn significantly above the national average of major markets.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

Account Manager Tips

MAY 25, 2021

Definition of key account management. If you're not sure what key account management is, don't worry, you're not alone. In other words, spend more of your time and resources on the clients with the best growth potential. Before we get to that, let me explain how key account management became a business strategy.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

Hubspot Sales

OCTOBER 19, 2020

Is it up to managers to provide all the coaching reps need, or are they better off bringing in outside support? When sales coaches can openly and effectively collaborate, they are able to create holistic training solutions, providing the best results possible for their clients. Create and Execute Actionable Training Plans.

Construction 131

Construction Sales Sales Training Communication 131

Arpedio

JUNE 2, 2023

It’s a guide that combines sales and account management best practices with practical tactics that your sales reps and account managers can use. Without this strategic framework, it’s tough to develop an effective playbook of tactics and foster long-term business relationships. So, be flexible and adapt as you go.

Account Planning 52

Account Planning Account Management Client Relationships Stakeholders 52

SBI

SEPTEMBER 23, 2019

Finally I can manage my team’s prospecting efforts and coach better! Pernilla Hammar, Manager Client Development, eWork Group. Stay human and win more deals with our latest Prospect Engagement Playbooks. Because HOW you prospect matters. REGISTER NOW.

Client Development 37

Client Development Stakeholders Management Sales 37

Hubspot Sales

APRIL 4, 2023

For example, "My expertise in carbon management, combined with my desire to work on tough problems, makes me an ideal candidate for this position. I have a proven track record of helping clients develop practical and sustainable solutions that consider cost-benefit." Focus on the ones that are most relevant to the position.

Supply Chain 105

Supply Chain Leadership Construction Artificial Intelligence 105

Revegy

AUGUST 12, 2020

If you’re responsible for growing your company’s revenue, either through a sales or an account management role, the panic of deal slippage or limited revenue opportunities may feel unavoidable. Developing customer insights isn’t a one-time, static exercise. Account Intelligence is the Core of Customer Centricity.

Account Planning 69

Account Planning Account Management Stakeholders Client Development 69

SmartKarrot

MAY 31, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Fieldguide As a Customer Success Manager, you’ll recommend best practises to increase usage, adoption, and income, you will have a book of business where you are personally accountable to renew and extend accounts.

Customer Success 19

Customer Success Onboarding Client Development Stakeholders 19

Revegy

FEBRUARY 4, 2020

In a recent webinar conducted with Revegy, a leading technology platform for customer revenue optimization, and FinListics, the solution for financial analytics that power insight-led sales, top-performing sales leaders indicated that being a trusted advisor is more elusive than most sales and account managers think.

Finance 64

Finance Investors Financial Services Account Management 64

SmartKarrot

DECEMBER 20, 2022

Develop a digitally-led, low-touch customer communication/engagement strategy through the customer lifecycle – including onboarding and launch. Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Ensure customer satisfaction through diligent request management.

Customer Success 19

Customer Success Suppliers Procurement Client Development 19

SmartKarrot

FEBRUARY 3, 2022

Apply here: [link] Role: Customer Success Manager (m/f/d) Location: Sydney, New South Wales, Australia (On-site) Organization: HRS Group As a Customer Success Manager, you will support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookings.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

FEBRUARY 16, 2023

For your clients, develop strategic account and customer success plans, and track their progress towards predetermined objectives and outcomes. Escalations should be strictly managed, with one internal team serving as the quarterback for all important situations. Management of conflicts and many priorities.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

MARCH 10, 2022

Manage customer success activities. Audit, refine, develop, and implement Customer Service/Success processes. Identifying blockers to account growth and client development and communicating them to the business. Deftly managing client issues and escalations, creating positive outcomes, and enhancing trust.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

SmartKarrot

DECEMBER 14, 2021

Role: Vice President, Customer Success Location: Remote, McLean, VA, US Organization: Logi Analytics, an insightsoftware company As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Onboarding Account Management Client Development 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Insurance Profitability Client Development 19

SmartKarrot

SEPTEMBER 14, 2021

Ensure that Customer Success Managers understand the customers’ objectives and are delivering on them. Align with other leaders in the Customer Experience org to develop streamlined processes and customer-obsessed solutions. Engaging clients in the Voice of the Customer (VoC) program.

Customer Success 18

Customer Success Investors Onboarding Customer Experience 18

SmartKarrot

AUGUST 12, 2021

Lead the development and implementation of the customer success strategy. Manage customer service vendors. Develop a trusted advisor relationship with key client stakeholders. Enhance clients’ understanding of IAS products, methodologies, User Interface, and general ad-verification industry knowledge.

Customer Success 16

Customer Success Government Leadership Decision-making 16

Arpedio

JANUARY 11, 2023

How to Succeed With Account Management. Let’s show you how to get the most out of your account management! In this blog, we’ll break down the concept of account management, and why it’s so important in order to drive a successful business in today’s increasingly complex B2B industry. What Is Account Management?

Account Management 52

Account Management Management Key Account Management B2B 52

Arpedio

AUGUST 24, 2022

Account Planning: Manage Long-Term Account Development. Account Planning: Manage Long-Term Account Development. ? Think of it like this: a marketing strategy that sales, marketing and account management professionals use in order to maintain marketing efforts to their existing clients. Back to blog.

Account Planning 52

Account Planning Account Development Management Account Management 52

Account Management Skills

JANUARY 9, 2023

And if you’re listening to this at the beginning of 2023, and you want this year to be the year that you not only retain your agency accounts, but you grow your accounts, you can also connect with me on LinkedIn and let’s talk about training for either you in your account management role, or a member of your team. So we did that.

Account Management 52

Account Management Insurance Digitalization Decision-making 52

SmartKarrot

JUNE 30, 2021

Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success. Managing and executing project plans for several concurrent implementations. Working with account managers to ensure renewals and upsell opportunities.

Customer Success 10

Customer Success Stakeholders Client Development Customer Experience 10

SmartKarrot

OCTOBER 13, 2020

Apply here: [link] Role: Customer Success Manager Location: San Francisco, CA, US Organization: Affinity You will be responsible for transforming the current clients into product champions! Drive engagement and establish strong relationships with clients.

Customer Success 10

Customer Success Client Development Onboarding Organization 10

SmartKarrot

JULY 2, 2021

Track trends in client satisfaction metrics to drive and maintain high levels of satisfaction and user adoption of products and services, deliver programs to retain clients and mitigate churn. Operates as the principal point of contact and liaison for all strategic accounts for service management, support, and escalations.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

JANUARY 12, 2021

Apply here: [link] Role: Customer Success Manager, Strategic Accounts Location: Atlanta, GA, US Organization: ServiceTitan As a Customer Success Manager, you will develop strong working relationships with corporate contacts at strategic accounts. Support seamless onboarding and tailoring of the platform for new clients.

Customer Success 10

Customer Success Banking Onboarding Decision-making 10

SmartKarrot

APRIL 20, 2021

Apply here: [link] Role: Director of Customer Success Location: Boise, ID, US Organization: QDM Inc As a Director of Customer Success, you will manage a growing team of client success specialists and work with them to optimize performance and processes for the clients they directly manage. Apply here: [link].

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

JUNE 21, 2021

Develop and advise on best practices in change management, and identify opportunities for continuous improvement. Customer Success Manager, Brands Location: Phoenix, AZ, US Organization: LiveRamp As a Sr. Assist with challenging client requests or issue escalations as needed. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

JANUARY 8, 2021

Role: VP of Customer Success Location: Greater Chicago Area, US Organization: Lucas James Talent Partners As a VP of Customer Success, you will act as the Executive Sponsor for multiple fortune 100 clients. Develop and foster executive level relationships within clients. Provide mentoring to your team members as needed.

Customer Success 10

Customer Success Onboarding Leadership Client Development 10

SmartKarrot

DECEMBER 22, 2020

Work closely with the Product team to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success. Manage customer escalations as the senior business owner for their success. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Brooks Group

JANUARY 2, 2024

Sales leaders and managers seek individuals who can not only meet targets but exceed them consistently. How to Develop a Great Sales Team The journey from being a good salesperson to a great one involves a nuanced understanding of customer dynamics, a commitment to building trust, and the ability to leverage emotional triggers.

Sales Training 91

Sales Training Decision-making Sales Communication 91