Red Star Kim

DECEMBER 9, 2022

Thought leadership is a fantastic strategy to lead integrated, multi-channel campaigns and here are some current examples. So here is a Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit. client relationship management (CRM) (kimtasso.com) JLL. Arcadis: The Sustainable Cities Index.

Leadership 26

Leadership Marketing Future of Work Profitability 26

Red Star Kim

OCTOBER 16, 2023

Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management. Analyse the bright spots and collect best practice where engagement is high and relationships are productive.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

JUNE 16, 2022

Alongside generating new business directly from clients and developing existing client relationships, referrer management was seen as vital to generate revenue and profit – particularly for those reliant on commercial transactions in B2B and consumer clients in B2C. We looked at training and other methods to help do this.

Management 130

Management Key Account Management Digitalization Communication 130

Upland

JANUARY 29, 2024

This key component of account planning involves analyzing current client relationships to uncover areas where additional products or services could be beneficial. Your sales teams can expand your offerings within known accounts, leveraging established trust and empathy with clients.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Account Management Skills

MARCH 9, 2021

This episode is for you if you’re in a digital agency project management role or are aspiring to work in project management in an agency. We work in the digital space. And we work on all sorts of different projects within agencies, ad agencies, but also client side. How do they work together?

Digitalization 40

Digitalization Management Account Management Communication 40

Strategic Account Management Association

SEPTEMBER 11, 2020

CRM tools are not designed to manage triggered work streams or focus on sustaining and protecting ongoing revenue and client relationships – all activities that are fundamental to the successful implementation of a strategic accounts approach. For leadership, they provide visibility into account team activities and productivity.

CXM 520

CXM Account Management Customer Experience Management 520

Red Star Kim

APRIL 24, 2023

There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff. Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

SmartKarrot

DECEMBER 1, 2021

Lead and assist customer success team on how to communicate any challenges during the client relationship. Overall responsibility for the Customer Success team in the Digital Marketing division. Hold programming, sales, operations, and marketing leadership and teams accountable to commitments made to customers.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

Red Star Kim

FEBRUARY 28, 2023

Recruitment Many delegates reported that a core challenge for their private client team was recruitment. Having confident leadership with a strong vision, backed up with a robust business plan and strategy and evidence of progress was attractive to potential recruits. Both to maintain service levels and underpin growth strategies.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

JUNE 4, 2021

Liaise with product and insurance teams to continuously improve our digital experiences and our coverage offering to clients. Collaborate with sales and partnership teams in courting large customers and managing strategic broker and embedded partner relationships.

Customer Success 10

Customer Success Investors Insurance Banking 10

SmartKarrot

MAY 26, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Citia As a Director of Customer Success, you will drive significant digital transformation for innovative Fortune 500 and rapidly growing tech companies. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Digital Transformation Government Client Relationships 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

Account Management Skills

JANUARY 9, 2023

Rebecca McIntyre-Smith is director of digital agency Primate, and founder of the Lemur Foundation. Rebecca is the managing partner at Primate, a digital transformation agency based in Edinburgh. I was doing contract voiceover for another agency who did both video and digital. Absolutely. Jenny 06:02. Rebecca 06:18.

Account Management 52

Account Management Insurance Digitalization Decision-making 52

Deep Insight

NOVEMBER 29, 2021

There’s a lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships. Robert Millard and John O’Connor explore how firms that are trying to embrace true client centricity are setting themselves apart. But what keeps clients loyal?

Client Relationships 52

Client Relationships Leadership Decision-making Procurement 52

SalesGlobe

AUGUST 25, 2022

Every time we did a transaction digital tea company. We’ve, it’s easy to say you take best practices, but then you have integrated leadership team and who’s just terming? And we had a blended leadership team. And I’m sorry, there is one more incentive comp. Keith Conley. What’s best practice?

Acquisition 52

Acquisition Sales Decision-making Leadership 52

SmartKarrot

NOVEMBER 2, 2022

The post-sales activities focus on nurturing client relationships. Businesses achieve these objectives by finding out their clients’ goals and providing all the necessary support to them for achieving their goals satisfactorily. The importance of consistency in the digital world can never be overstated.

Account Management 10

Account Management Management Key Account Management Stakeholders 10

Red Star Kim

SEPTEMBER 5, 2023

And guidance on making best use of digital training technologies. And skills workshops on: Assertiveness, Commerciality, Creativity, Coaching, Consulting, Engagement and buy-in, Selling, Thought Leadership and Writing. And an exploration of spaced repetition and spaced learning. Stories aid stickiness.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Account Management Skills

APRIL 20, 2021

And what she’s referring to, is why is the client actually investing their money in that PR campaign, that digital asset, that event, ultimately is because they need to drive sales. Because she says at the end of the day, the key one is being focused on the client’s business. ’ conversations.

Account Management 52

Account Management Management Decision-making Procurement 52

Showpad

JANUARY 12, 2020

Automating and digitizing these processes can generate efficiency and effectiveness. But imagine if the rep never had to embark on the unproductive journey at all; that with a few clicks they could access that Sales enablement asset and every other piece of collateral within a single, unified digital ecosystem.

Software 69

Software Software Sales Onboarding 69

Account Management Skills

JANUARY 25, 2022

Don’t forget to go back to Episode 9 , where Jessica and Iris talked about how to approach and develop relationships with procurement. And if you want to expand your current client relationships and you’re working in agency client service, my Account Accelerator programme is designed specifically for you.

Procurement 52

Procurement Suppliers Stakeholders Decision-making 52

Account Management Skills

DECEMBER 19, 2022

Now, Dan runs a New Business Mastermind programme for Cactus, and was also recognised as one of BIMA’s top 100 Most Influential People in digital and tech in 2021, and for business development in 2020, and 2021. You have been recognised both for your work in business development, and also the marketing, or digital and tech.

Marketing 52

Marketing Account Management Management Onboarding 52

PandaDoc

MAY 24, 2023

One of the reasons for this is that proper implementation of sales enablement as a continuous improvement process or even philosophy requires a bit of a cultural shift by sales leadership and other stakeholders. Disclaimer PandDoc is not a law firm, or a substitute for an attorney or law firm.

Management 52

Management Sales Software Software 52

Account Management Skills

JULY 6, 2021

There is an agency we work with in the States who want to bring thought leadership and added value to the client relationships. It’s a fantastic way to not only embed yourself with the clients that you actually currently work with, but also to get attendance from other people that may never have heard of the agency.

Advertising 40

Advertising Leadership Client Relationships Decision-making 40

Insightly

DECEMBER 23, 2021

CRM systems facilitate frictionless transitions from leads to prospects to customers by mapping customer relationships. A CRM solution is an essential part of your company’s digital transformation. How do you manage ongoing customer/client relationships? You can maintain all your customer data on one central platform.

CRM 90

CRM Software Software Facilitation 90

Account Management Skills

JUNE 5, 2023

Just carrying on with theme of managing client relationships, do you have any kind of go to best practice tips or techniques for managing client relationships? Know how you want, and how your client prefers, to communicate, do not just do everything via email. So yes, really good point.

Management 52

Management Account Management Suppliers Onboarding 52

Account Management Skills

FEBRUARY 20, 2023

I meet a lot of other agency owners and when they say to me, we are a full service digital marketing agency that works across all industries and niches, I don’t know what to do with them. A lot of the content we do is thought leadership based. We are a content marketing agency that specialises in B2B Tech.

Stakeholders 52

Stakeholders B2B Decision-making Marketing 52

Account Management Skills

JUNE 26, 2023

So, when I left Uni, I found it was a relatively slow job market and I struggled to get that first opportunity, so I decided to make my own opportunities and I did some freelance work and I did – I worked with digital agencies doing some copywriting, some SEO work. So, love that. Can you share with us some examples?

Account Management 52

Account Management Client Relationships Management Communication 52

Account Management Skills

NOVEMBER 21, 2022

This episode is for you if you’re interested in any of the following three areas: You’d like to know what the Client Services Director does in an award-winning digital marketing agency. You’d like some tips on how to get more client recommendations. Now Beth is CSD at digital marketing agency, Hallam.

Digitalization 104

Digitalization Account Management Marketing Leadership 104

Account Management Skills

JANUARY 23, 2023

Jenny Plant 33:33 Can you, for those who are listening and responsible for client management, can you talk to us a little bit about how you manage your client relationships? We thought Wallpark was the single greatest mission that we were ever going to be on in our lives honest. Ash 33:30 Yeah, yeah.

Advertising 52

Advertising Internet Media Account Management 52

Red Star Kim

SEPTEMBER 6, 2022

I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. The model covers both the impact of the leadership team and individual styles. So here’s a book review: Influential internal communication by Jenni Field.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Account Management Skills

DECEMBER 28, 2021

And I think that’s true in emails, particularly, we will say something it’ll come across as being brusque and we have HR departments and interventions for things like this because so often, in the digital world, tone is not construed as well in text as it is face to face. So who I can do it for really varies.

Communication 52

Communication Account Management Government Meetings 52

Account Management Skills

MARCH 29, 2021

David is a leading authority on positioning, reinventing and selling firms in the creative and digital space. So, I mean, what happens for an agency that has the PM leading that client relationship? And that’s particularly true with newer firms that are more slanted towards digital work for sure. Yeah, I have.

Account Management 40

Account Management Management Client Relationships Decision-making 40