Jermaine Edwards

DECEMBER 6, 2023

The speed of innovation, technology and a customer that needs to remain competitive just as much as us, has forced every business to raise the quality of their products and take serving their customers more seriously. Action you can take: This approach will have some dependence on your relationship with the other person.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Account Management Skills

FEBRUARY 15, 2024

They can also manage client requests, address client needs and solve client issues perfectly well. But if you want client relationship longevity and account growth, delivering a good service on time and on budget, and giving the client a great experience, is only the beginning.

Account Management 52

Account Management Management Account Growth Client Relationships 52

Upland

JANUARY 29, 2024

This key component of account planning involves analyzing current client relationships to uncover areas where additional products or services could be beneficial. Your sales teams can expand your offerings within known accounts, leveraging established trust and empathy with clients.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

SmartKarrot

NOVEMBER 16, 2022

You’ll build a long-term trust-based relationship, ensuring to develop and execute a strategic account plan that is aligned with the value of the client and company. You’ll introduce innovative solutions to grow the business’ footprint and maintain the relevance of Datacom’s services. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

Red Star Kim

MARCH 22, 2023

SO here’s a book review: Connected leadership – How professional relationships underpin executive success by Andy Lopata. There are numerous mentions throughout the book of the need for strong internal relationships to support collaboration, overcome silos and support cross-selling. And quick to read at just 150 pages.

Leadership 130

Leadership Media Client Relationships Innovation 130

SmartKarrot

NOVEMBER 24, 2022

Foster collaboration and trust both within and across teams, especially at your peer level and senior leadership. Ensure alignment between CS/BDE teams to support books of business and client partnership growth. Create internal documents and playbooks providing team members the resources needed to succeed, especially client-facing.

Customer Success 19

Customer Success Suppliers Client Relationships Onboarding 19

SmartKarrot

APRIL 25, 2022

Drives innovation, best practices, and process improvement. Manage client relationship through all phases of the sales cycle. Supporting the evolution of the client engagement methodology and distribution throughout the team. Defining the client retention priorities to exceed the agreed targets.

Customer Success 19

Customer Success Client Relationships Communication Stakeholders 19

SmartKarrot

DECEMBER 1, 2021

Lead and assist customer success team on how to communicate any challenges during the client relationship. Hold programming, sales, operations, and marketing leadership and teams accountable to commitments made to customers. Take the customer through the client lifecycle to ensure ongoing success.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

Hubspot Sales

NOVEMBER 27, 2023

They’re rewriting the narrative, challenging conventions, and proving that success in sales is not bound by gender but by skills, determination, and innovative approaches. This pressure can be stifling and hinder their ability to build authentic client relationships. Don’t try to be a man. You aren’t a man.

Sales 105

Sales Negotiation Leadership Client Relationships 105

SmartKarrot

JUNE 4, 2021

Apply here: [link] Role: Customer Success Manager Location: Manchester Area, United Kingdom Organization: Conferma Pay As a Customer Success Manager, you will liaise with Innovations, Operations & Business Development on identification & tracking of customer requirements.

Customer Success 10

Customer Success Investors Insurance Banking 10

SmartKarrot

MAY 26, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Citia As a Director of Customer Success, you will drive significant digital transformation for innovative Fortune 500 and rapidly growing tech companies.

Customer Success 10

Customer Success Digital Transformation Government Client Relationships 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Donna Weber. Emilia D’Anzica. Kristen Hayer.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. Currently, he is a KAM consultant and director of KAMGuru where he works with organizations to improve their client relationships.

Account Management 11

Account Management Key Account Management Management B2B 11

ClearPoint Strategy

JULY 29, 2021

Or from an HR perspective, Goldman Sachs could set objectives based on retention and client relationships, and E*TRADE on technical skills and product development. Innovation. Most innovative products/services : This objective is for organizations that pride themselves on constant and cutting-edge innovation.

Innovation 98

Innovation e-Learning Healthcare Government 98

Account Manager Tips

APRIL 26, 2021

The truth about key account management I love key account management because you're in charge of client relationships, and you have the authority and autonomy to manage them how you like. Your first 90 days in a new job as an account manager are the most challenging.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

Account Management Skills

JANUARY 25, 2022

Don’t forget to go back to Episode 9 , where Jessica and Iris talked about how to approach and develop relationships with procurement. And if you want to expand your current client relationships and you’re working in agency client service, my Account Accelerator programme is designed specifically for you.

Procurement 52

Procurement Suppliers Stakeholders Decision-making 52

SmartKarrot

JANUARY 5, 2022

Spearhead critical discovery and new business conversations with prospective clients. Secure new business for the company by acquiring new clients or by expanding existing client relationships. Liaise with company leadership to determine and build marketing materials to support business development efforts.

Customer Success 2

Customer Success CRM Stakeholders Client Relationships 2

Red Star Kim

SEPTEMBER 5, 2023

And skills workshops on: Assertiveness, Commerciality, Creativity, Coaching, Consulting, Engagement and buy-in, Selling, Thought Leadership and Writing. People need time to pay attention to what’s going on inside their heads (reflection) as well as outside.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Red Star Kim

NOVEMBER 22, 2022

Creativity is crucial for marketing and innovation and a while back I produced a series of introductory articles on creativity. In recent workshops we have explored the use of creativity techniques to resolve client service issues, co-create solutions and improve client relationships.

Brainstorming 130

Brainstorming Innovation Client Relationships Marketing 130

Account Management Skills

OCTOBER 19, 2021

It’s also interesting to see, if there’s a new client compared to an existing client, who do you get involved in, and I’ll give you one other example. I worked with a leadership team doing this and they were really successful in what they’re doing. But they are amazing at initiating things.

Account Management 40

Account Management Decision-making Management Innovation 40