SmartKarrot

APRIL 15, 2022

Present data, findings, results, and recommendations to leadership. Partner closely with Manage, hire, develop and onboard a team of strategic account executives to serve the needs of the customers and business. Plan, schedule and oversee key client communication points. foster collaboration and encourage continuous learning.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

NOVEMBER 16, 2022

Close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value. Apply here: [link]. Lead, develop, implement, and manage Customer Success strategy and goals, including the creation and implementation of policies and procedures.

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

AUGUST 29, 2022

Ensure a successful and robust onboarding experience for all new customers. Coordinate with Human Resources to hire, onboard, train, and retain new call center agents as required to meet department goals. Develop a metrics tracking plan, ideate around future growth opportunities, and pitch key features and tests to the client.

Customer Success 19

Customer Success Procurement Onboarding Government 19

Insightly

NOVEMBER 1, 2022

Increase customer lifetime value (CLV): CRM models can help you increase CLV across every client relationship. Remember — retaining customers is significantly cheaper than onboarding new ones. Streamlining processes ensures that no team member wastes time on tasks that don’t add value. .

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

SmartKarrot

OCTOBER 12, 2022

Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. Step into client escalations as needed and work towards a timely resolution. Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

SEPTEMBER 7, 2022

Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal, and expansion of your customer portfolio. Collaborate with customer value leadership to drive growth and scalability through ongoing internal Databook projects and initiatives. Manage and coach the inbound phone team.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

SEPTEMBER 21, 2021

Partner closely with Castlight executive leadership team to strengthen client relationships and formulate growth strategy. Build, own, and execute client success and engagement plans. Work across internal departments to ensure that client expectations and requirements are clearly understood.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems. Build a client relationship and act as a trusted advisor to the client.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

OCTOBER 29, 2021

Work with customer executive leadership to develop and execute on a success plan. As a Customer Success Manager, you will be responsible for all day-to-day client interactions. Serve as the primary contact for onboarding of new clients. Proactively manage client relationships to a very high level.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

NOVEMBER 24, 2022

Foster collaboration and trust both within and across teams, especially at your peer level and senior leadership. Ensure alignment between CS/BDE teams to support books of business and client partnership growth. Create internal documents and playbooks providing team members the resources needed to succeed, especially client-facing.

Customer Success 19

Customer Success Suppliers Client Relationships Onboarding 19

SmartKarrot

AUGUST 27, 2021

Deliver meaningful strategic and tactical recommendations to executive leadership on customer trends and maximize account health. Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products. Apply here: [link].

Customer Success 19

Customer Success Facilitation Onboarding Client Relationships 19

SmartKarrot

NOVEMBER 30, 2023

Pragya’s wealth of experience in customer-facing roles and her current leadership in the realm of customer success provided invaluable insights into the strategies and nuances of building a robust account risk management playbook.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

FEBRUARY 16, 2022

Develop a strong relationship with the executive leadership buyer of an account. As a Customer Success Manager, you will be responsible for all day-to-day client interactions. Serve as the primary contact for onboarding of new clients. Proactively manage client relationships to a very high level.

Customer Success 19

Customer Success Customer Experience Client Relationships Stakeholders 19

SmartKarrot

APRIL 25, 2022

Apply here: [link] Role: Customer Success Manager Location: Austin, TX, US (Hybrid) Organization: Ed-Fi Alliance As a Customer Success Manager, you will be developing strategic direction for pre and post-member implementation, managing onboarding and technology optimization, and the Ed-Fi adoption journey.

Customer Success 19

Customer Success Client Relationships Communication Stakeholders 19

SmartKarrot

AUGUST 31, 2021

Develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage, monitoring health and customer satisfaction. Provide a high level of functional expertise and sector knowledge to expand the customer’s use of the product and support with thought leadership activity.

Customer Success 19

Customer Success Value Proposition Leadership Client Relationships 19

SmartKarrot

DECEMBER 1, 2021

Lead and assist customer success team on how to communicate any challenges during the client relationship. Onboarding customers on the Socialive software and connecting their usage of the software with their specific business use cases. Prepare and lead strategic QBRs with enterprise-level customers.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

JUNE 4, 2021

Design and continuously improve our customer success playbook – our proactive and reactive plans around onboarding, engaging with, and renewing our customers. Liaise with product and insurance teams to continuously improve our digital experiences and our coverage offering to clients.

Customer Success 10

Customer Success Investors Insurance Banking 10

SmartKarrot

JULY 8, 2021

Build a world-class CSM team and develop the next generation of Weave Leadership. Provide visionary leadership which enables the CSM function to scale. Manage client expectations and desired outcomes using strong leadership, project management, presentation skills, and business acumen. Manage customer escalations.

Customer Success 10

Customer Success Leadership Client Relationships Stakeholders 10

SmartKarrot

APRIL 7, 2021

Provide overall account leadership. Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: eMarketer As a Director of Customer Success, you will actively coach a team of Customer Success Managers to their full potential, address issues with leadership.

Customer Success 10

Customer Success Account Strategy Stakeholders Leadership 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

JUNE 7, 2021

Build and maintain strong, long-lasting mutually beneficial client relationships. Develop new business from existing clients and actively seek new opportunities for improvement and revenue growth. Be a conduit between sales and delivery for a smooth transition and onboarding of the client to the Platform.

Customer Success 10

Customer Success Partnership Management Onboarding Client Relationships 10

SmartKarrot

MAY 11, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Measured As a Director of Customer Success, you will own day-to-day client relationship across seniority levels for a portfolio of 10+ Measured brands. Manage adoption across all stakeholders for Measured products and services.

Customer Success 10

Customer Success Stakeholders Onboarding Performance Review 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Donna Weber. Emilia D’Anzica. Mary Poppen.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

MAY 26, 2021

Manage complex content and communication projects across teams and divisions within the clients’ organizations. Collaborate with the Success and Sales Teams to convert pilots into deep client relationships. Work with customers to ensure deployment, onboarding, user adoption, retention and overall success.

Customer Success 10

Customer Success Digital Transformation Government Client Relationships 10

SmartKarrot

JUNE 23, 2020

Apply here: [link] Role: Engagement Manager Location: New York, San Francisco, US Organization: Expanse This role will be based out from one of their offices in New York, or San Francisco, CA and will report to the CMO leadership.

Customer Success 10

Customer Success Finance Client Relationships Stakeholders 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

Red Star Kim

MARCH 16, 2023

Remember face-to-face significantly more effective with existing client referrals Link cross referral approach into KAM programme Use some of the tools from today as a way to invite the M&BD team into the ad hoc / currently not delivering programme that exists just now Understand that the diamond model is key – Measurable actions (i.e.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Account Management Skills

NOVEMBER 7, 2022

For example, are they running events to attract clients? Are they putting out thought leadership pieces in the agency press that you could perhaps suggest your agency does. So maybe you can suggest an improved client onboarding process, because you’ve been through so many now and you know where the holes are.

Account Management 52

Account Management Management Suppliers Meetings 52

SmartKarrot

JANUARY 13, 2021

Create a rapid onboarding process for new team members. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to SOCi customers. Grow revenue via prospecting, qualifying, selling, and closing from existing enterprise client accounts.

Customer Success 10

Customer Success Account Management Client Relationships Publishing 10

SmartKarrot

AUGUST 17, 2022

Both are leadership positions, and these professionals are held high in the SaaS arena. This way, their job revolves around building healthy customer relationships required for the company’s growth. Their responsibilities include: Customer onboarding, product setup, and assisting customers wherever needed.

Customer Success 10

Customer Success Management Client Relationships Onboarding 10

SmartKarrot

MAY 7, 2020

While the account manager role revolves around customer relationships, account planning, sales support and many more areas, there are many personality traits that are desired in a candidate who is suitable to get hired for this role. How do you foster a good client relationship? How do you close a new client?

Account Management 10

Account Management Management Client Relationships Meetings 10

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Establish and maintain proactive communication with key customers and stakeholders.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JULY 1, 2022

Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Define and drive the ideal customer experience in close partnership with senior leadership across Product, Engineering, Marketing, and Sales.

Customer Success 3

Customer Success Stakeholders Onboarding Negotiation 3

SmartKarrot

OCTOBER 6, 2022

An Account Manager is a professional responsible for building and maintaining healthy client relationships. Collaborate with the sales team to integrate and onboard new clients and strengthen connections with existing ones. Leadership: Account managers are leaders. Who is an Account Manager?

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

FEBRUARY 14, 2022

Role: Customer Success Director Location: Remote, United States Organization: Astound Commerce As a Customer Success Director, you will create and maintain strong client relationships at the stakeholder level in order to build long-term and growing accounts. Onboarding and training new Dataro customers.

Customer Success 3

Customer Success eCommerce Onboarding Client Relationships 3

Account Management Skills

DECEMBER 19, 2022

Then, at the other side, hopefully, when you have found the right candidate, they come in helping to onboard them. Again, if the agency hasn’t had a marketing person internally before, they are probably going to be quite unsure about how do they onboard that person, what do the first 90 days look like? Jenny Plant 07:30.

Marketing 52

Marketing Account Management Management Onboarding 52