SmartKarrot

NOVEMBER 30, 2023

Pragya’s wealth of experience in customer-facing roles and her current leadership in the realm of customer success provided invaluable insights into the strategies and nuances of building a robust account risk management playbook. Ensuring that all stakeholders, including end-users, understand the product and its goals is essential.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

NOVEMBER 16, 2022

Close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

AUGUST 29, 2022

Ensure a successful and robust onboarding experience for all new customers. Coordinate with Human Resources to hire, onboard, train, and retain new call center agents as required to meet department goals. Develop a metrics tracking plan, ideate around future growth opportunities, and pitch key features and tests to the client.

Customer Success 19

Customer Success Procurement Onboarding Government 19

SmartKarrot

SEPTEMBER 21, 2021

Partner closely with Castlight executive leadership team to strengthen client relationships and formulate growth strategy. Take ownership of new accounts and manage their onboarding process. Manage and report the overall clients success to internal stakeholders. Monitor usage and customers’ engagement level.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

OCTOBER 29, 2021

Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

FEBRUARY 16, 2022

Develop a strong relationship with the executive leadership buyer of an account. Provide consistent feedback to stakeholders regarding teams’ progress, as well as receive feedback. As a Customer Success Manager, you will be responsible for all day-to-day client interactions.

Customer Success 19

Customer Success Customer Experience Client Relationships Stakeholders 19

SmartKarrot

APRIL 25, 2022

Apply here: [link] Role: Customer Success Manager Location: Austin, TX, US (Hybrid) Organization: Ed-Fi Alliance As a Customer Success Manager, you will be developing strategic direction for pre and post-member implementation, managing onboarding and technology optimization, and the Ed-Fi adoption journey.

Customer Success 19

Customer Success Client Relationships Communication Stakeholders 19

SmartKarrot

APRIL 7, 2021

Identify, reach and influence key decision-makers and all influencers and stakeholders within your accounts. Provide overall account leadership. Partner with Account Management leadership team to improve customer engagement and health scores (including CSAT and NPS); positively impact customer retention/renewals.

Customer Success 10

Customer Success Account Strategy Stakeholders Leadership 10

SmartKarrot

MAY 11, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Measured As a Director of Customer Success, you will own day-to-day client relationship across seniority levels for a portfolio of 10+ Measured brands. Manage adoption across all stakeholders for Measured products and services.

Customer Success 10

Customer Success Stakeholders Onboarding Performance Review 10

SmartKarrot

JULY 8, 2021

Build a world-class CSM team and develop the next generation of Weave Leadership. Provide visionary leadership which enables the CSM function to scale. Manage client expectations and desired outcomes using strong leadership, project management, presentation skills, and business acumen. Manage customer escalations.

Customer Success 10

Customer Success Leadership Client Relationships Stakeholders 10

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

JUNE 7, 2021

Identifying, developing, and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies. Build and maintain strong, long-lasting mutually beneficial client relationships.

Customer Success 10

Customer Success Partnership Management Onboarding Client Relationships 10

SmartKarrot

MAY 26, 2021

Manage complex content and communication projects across teams and divisions within the clients’ organizations. Collaborate with the Success and Sales Teams to convert pilots into deep client relationships. Build and maintain strong, long-lasting relationships for assigned clients.

Customer Success 10

Customer Success Digital Transformation Government Client Relationships 10

SmartKarrot

JUNE 23, 2020

Apply here: [link] Role: Engagement Manager Location: New York, San Francisco, US Organization: Expanse This role will be based out from one of their offices in New York, or San Francisco, CA and will report to the CMO leadership. Build and maintain strong relationships with all key customer stakeholders.

Customer Success 10

Customer Success Finance Client Relationships Stakeholders 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Donna Weber. Emilia D’Anzica. Kellie Capote.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

OCTOBER 6, 2022

An Account Manager is a professional responsible for building and maintaining healthy client relationships. Appointment Scheduling Tools: Account managers can use appointment scheduling tools such as Arrangr to set up meetings with the stakeholders. Who is an Account Manager? Their efforts are aimed at two things – .

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

JANUARY 13, 2021

Create a rapid onboarding process for new team members. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to SOCi customers. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.

Customer Success 10

Customer Success Account Management Client Relationships Publishing 10

SmartKarrot

JULY 1, 2022

Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Define and drive the ideal customer experience in close partnership with senior leadership across Product, Engineering, Marketing, and Sales.

Customer Success 3

Customer Success Stakeholders Onboarding Negotiation 3

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Establish and maintain proactive communication with key customers and stakeholders.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

FEBRUARY 14, 2022

Role: Customer Success Director Location: Remote, United States Organization: Astound Commerce As a Customer Success Director, you will create and maintain strong client relationships at the stakeholder level in order to build long-term and growing accounts. Onboarding and training new Dataro customers.

Customer Success 3

Customer Success eCommerce Onboarding Client Relationships 3

Showpad

JANUARY 12, 2020

That alignment can help create better Sales enablement assets, like buyer personas, client presentations, and onboarding training courses that help drive Sales productivity and performance. Assets like coaching on particular meeting industry pain points or Sales onboarding training can pay dividends down the road.

Software 69

Software Software Sales Onboarding 69

PandaDoc

MAY 24, 2023

One of the reasons for this is that proper implementation of sales enablement as a continuous improvement process or even philosophy requires a bit of a cultural shift by sales leadership and other stakeholders.

Management 52

Management Sales Software Software 52

Insightly

DECEMBER 23, 2021

How do you manage ongoing customer/client relationships? Because your CRM software will affect a wide array of stakeholders, you need a cross-functional needs assessment team. This group should represent senior leadership, middle managers, and the front-end staff who will use your new CRM every day.

CRM 90

CRM Software Software Facilitation 90

ClearPoint Strategy

JULY 29, 2021

Or from an HR perspective, Goldman Sachs could set objectives based on retention and client relationships, and E*TRADE on technical skills and product development. You may want to improve your customer chat functionality, or, if you sell a software product, improve your customer onboarding process. Operational Excellence.

Innovation 98

Innovation e-Learning Healthcare Government 98

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

OCTOBER 26, 2022

However, far too often, companies do not have a set process in place for developing these crucial client relationships. Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. When a sale is closed, the work is not finished.

Account Management 11

Account Management B2B Management Advertising 11

Account Management Skills

NOVEMBER 21, 2022

Given the current unstable economic climate, client retention for agencies is a real top priority right now. So, one element of it is leadership of the account management and project management function. And then on the other side I’m sat on the leadership team of the agency. Beth 09:22. Jenny 11:52.

Digitalization 104

Digitalization Account Management Marketing Leadership 104