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How to grow your SMB with SMS Marketing

ACT

In today’s internet-savvy world, there’s no dearth of ways to stay connected with your target audience. The Cellular Telecommunications and Internet Associations (CTIA) guidelines require businesses of all sizes to obtain consumer consent before sending commercial SMS messages. So, how do you personalize your SMS campaigns?

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The Best Free Call Tracking Software (+Tips for Picking the Right One)

Hubspot Sales

Lastly, the tool’s CRM software integration enables you to keep your data organized in your preferred database. VoIP Detective Source VoIP Detective is a call reporting tool designed for Cisco Unified Communications Manager (CUCM) users. Price: Free trial is available. Price: Basic plan is free. Premium plan is $99 per month.

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What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

Zendesk

The app works anywhere with an Internet connection—no phone network or SMS fees required. WhatsApp offers an app and/or API to companies looking to communicate with customers on the WhatsApp platform, both of which are often referred to as WhatsApp Business. Read on to learn the main differences between the three versions of WhatsApp.

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31 customer service statistics you need to know

Zendesk

Over the past two years, the Internet has become our conference room, gym, doctor’s office, personal gathering place—basically, our whole life. Today’s consumers expect seamless conversations with customer support reps that involve follow-ups, proactive product recommendations, communication via social media, and more. Forrester ).

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What’s a lead source? Here’s what it is and why it’s important

Zendesk

Essentially, identifying and tracking lead sources using customer relationship management (CRM) software enables your sales team to better understand the buyer’s journey and provide personalized content to your leads. We live in an increasingly digital world, so it’s no surprise that the internet is a crucial point of origin for sales leads.

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What is Work Order Management?

Apptivo

As organizations continue to grow and prioritize efficiency, it becomes clear that these antiquated methods simply cannot meet the demands of a modern maintenance department. Perhaps it is running slowly or is unable to connect to the internet. When a CRM system can do so much, why not create a work order?

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Want to be a call center representative? Here’s what you need to know.

Zendesk

These might include email, live chat, CRM software , or social media. Reps who are comfortable communicating on an array of channels are able to meet customers where they are. You must be able to communicate with different people within a potentially large organization—all in service of helping customers or making a sale.