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10 Key Points to Master Effective Communication in Account Management

Arpedio

They act as the bridge between the client and the company, facilitating communication and problem-solving. Onboarding specialists : Focus on ensuring a smooth transition for new clients, helping them get started with the company’s offerings. Check out ARPEDIO’s Account Management solution here. Let's talk!

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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

The ability to uncover customer needs, develop solutions, communicate value propositions and negotiate effectively doesn’t vanish just because a salesperson can’t meet her customer face to face. Doing that virtually is difficult, to say the least.”. Figure 5: Most common challenges of virtual selling.

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Rethinking Customer Success and Sales: A Collaborative Powerhouse in the SaaS industry

Arpedio

Embark on an enlightening journey to discover how ARPEDIO’s comprehensive platform facilitated quantification and visualization of critical client information, transforming the Customer Success and Sales departments into a collaborative force. Superior together.

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What is Guided Selling?

Upland

Regular team meetings, knowledge-sharing sessions, and open communication channels help distribute valuable insights across the sales team. These tools are a centralized repository where relevant information about individuals, key stakeholders, potential opportunities, next steps, and more can be accessed.

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Private client management and marketing: Business plans, recruitment, assessments and automation (Nov 2023)

Red Star Kim

We spent some time on mission and value statements (looking at examples from other private client teams) – and how they are formed through analysis and discussion with stakeholders. EQ covers a lot of the important abilities people need to support good communications and relationships. Two tools were provided to assist with this.

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The vital role of Customer Success in Account Management

Arpedio

They act as the bridge between the client and the company, facilitating communication and problem-solving. Onboarding specialists : Focus on ensuring a smooth transition for new clients, helping them get started with the company’s offerings. Check out ARPEDIO’s Account Management solution here. Let's talk!

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The Proactive M&BD Executive – Culture shock, marketing models, fee-earner engagement, qualifications and social media

Red Star Kim

Just before Easter I spent a day facilitating the popular PM Forum training workshop “The Proactive M&BD Executive”. I’ve found some fee-earners don’t contribute to the smaller projects which subsequently slows the larger project down There are focused workshops on achieving buy-in and stakeholder management.

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