Kainexus

DECEMBER 10, 2021

This is because mobile technology has become an integral part of our lives. This is one example of how technological advances have enabled changes in our behaviors that we now take for granted and understand as contributing to our quality of life. For better or worse, technology shapes our lives in many ways.

Software 83

Software Software Communication 83

Arpedio

DECEMBER 18, 2023

In practice, this means implementing a range of practices and strategies that empower sales reps, including training and development, sales and marketing alignment, and technology adoption. Quality content can be in different formats, including blogs, case studies, whitepapers, and videos. What is Sales Enablement?

Sales 52

Sales Business Growth Organization Marketing 52

Planview

OCTOBER 16, 2023

Diversity also shines through in the sectors represented, with voices from industries as varied as finance, non-profit, government, education, healthcare, technology, manufacturing, travel, and professional services. Their inclination to utilize a VSMP is markedly higher than their lower-performing counterparts.

Management 64

Management Stakeholders Healthcare Manufacturing 64

Upland

MARCH 29, 2023

And while what’s going on with your CRM software is undoubtedly important for your relationship management strategy, it’s about so much more than the data you collect – it’s about putting that data to use. What is relationship management? Suddenly, everyone was on the same playing field. Enter the importance of relationship management.

CRM 195

CRM Management Stakeholders Decision-making 195

QYMATIX

MARCH 26, 2024

Customer Relationship Management is a strategic approach to improving a company’s and its customers’ relationship. It involves using technology and data to collect, analyze, and use customer information to provide personalized and tailored experiences. Such software supports profitable growth.

Management 52

Management Artificial Intelligence CRM Software 52

Planview

MARCH 15, 2024

With a rapidly evolving digital landscape that continues to introduce waves of uncertainty, companies and organizations alike struggle for clarity and cognizance in organizational delivery for customer value. It’s no surprise the abundance of moving parts contributes to an ever-ambiguous world for software delivery. What is genAI?

Management 64

Management Artificial Intelligence Decision-making Software 64

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Planview

FEBRUARY 29, 2024

The expansive network of millions of lines of code poses practical obstacles, necessitating extensive rework, decision-making amid incomplete data, and effective work prioritization, all while grappling with the looming risk of isolated improvement initiatives.

Prioritization 59

Prioritization Innovation Suppliers Manufacturing 59

Zendesk

JANUARY 17, 2024

In the wake of evolving technology, organizations need to leverage generative AI , automation, and data analytics to enhance these interactions and provide outstanding consumer experiences. 75% of consumers who have experienced generative AI believe the technology will completely change how they interact with companies in the next two years.

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Zendesk

MARCH 1, 2024

Intelligent call routing (ICR) is a refined telecommunications technology that efficiently directs incoming calls based on various factors, such as the caller’s needs and agent availability. ICR optimizes call handling and improves customer experiences by using data points and algorithms to connect callers with the most qualified agents.

Telecommunications 52

Telecommunications Prioritization Customer Experience Software 52

QYMATIX

MARCH 12, 2024

AI-based assistants for wholesale deliver specific recommendations from predictive sales software to the sales team. Predictive sales software analyses thousands of transactional data points (e.g., The software uses this data to create accurate sales forecasts using AI and machine learning.

Artificial Intelligence 52

Artificial Intelligence B2B Logistics Sales Analytics 52

CMOE

JUNE 14, 2023

Trakstar Trakstar is a reporting, goal-setting, and reminder software. Over 3,000 companies use Trakstar to eliminate manual performance-related processes with innovative software. The product includes performance management tools, helping team members align goals, map out processes, and ensure they meet quality standards.

Management 52

Management Performance Review Software Software 52

Planview

JANUARY 19, 2023

Four out of five CEOs are looking to digital technology investments to counter current economic pressures, including inflation, scarce talent, and supply constraints. So what can technology organizations do to achieve a higher rate of return on investment (ROI)?

Digital Transformation 64

Digital Transformation Digitalization Management Decision-making 64

QYMATIX

MARCH 26, 2024

Customer Relationship Management is a strategic approach to improving a company’s and its customers’ relationship. It involves using technology and data to collect, analyze, and use customer information to provide personalized and tailored experiences. Such software supports profitable growth.

Management 40

Management Artificial Intelligence CRM Software 40

Hubspot Sales

NOVEMBER 20, 2023

As technology continues to advance, AI has emerged as a game-changer for sales professionals, offering numerous ways to enhance productivity and drive better results. By harnessing this technology, you can prioritize high-quality leads and focus their energy on those with the highest potential, saving time and resources.

Energy and Utilities 74

Energy and Utilities Sales Analytics Customer Experience Decision-making 74

Arpedio

JANUARY 5, 2024

Feedback and Adaptation : Actively seeking feedback and being willing to adapt your approach can significantly improve client relationships. Feedback and Adaptation : Actively seeking feedback and being willing to adapt your approach can significantly improve client relationships.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Arpedio

OCTOBER 10, 2023

Improved customer retention Personalization isn’t just for attracting new accounts; it’s equally important for retaining and expanding existing ones. When you continue to personalize your interactions throughout the customer lifecycle, you demonstrate an ongoing commitment to meeting their evolving needs.

Decision-making 52

Decision-making Account Planning Marketing Stakeholders 52

Showpad

MAY 25, 2023

Sellers lack confidence and the right feedback to improve Effective practice and training make the difference between a successful sales pitch and a missed opportunity. Sellers need continuous feedback to deliver an effective sales pitch properly. 62% of sellers agree that feedback and coaching helps them improve their performance.

Sales 52

Sales Sales Management Decision-making Onboarding 52

Apptivo

AUGUST 8, 2023

Sales automation is a software-based method to streamline all your sales processes that save your team time, enhance productivity, and increase your bottom line. By leveraging the power of artificial intelligence (AI) and machine learning (ML), sales automation tools offer insights and improve decision-making processes.

Sales 52

Sales Artificial Intelligence Software Software 52

Arpedio

DECEMBER 19, 2023

We’ll also highlight the tangible benefits of adopting an ABS approach, from enhanced customer engagement to improved sales outcomes. Leveraging Technology : In today’s digital age, ABS is heavily reliant on technology.

Decision-making 52

Decision-making Account Planning CRM Marketing 52

Insightly

MARCH 11, 2021

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. IoT technologies. In 2019, it was estimated that 93% of enterprises had adopted IoT technologies and by the year 2025, there are expected to be over 64 billion IoT devices worldwide.

CRM 98

CRM Artificial Intelligence Cybersecurity Internet 98

Zendesk

JANUARY 12, 2024

Organizations can use hypercare to onboard new customers , launch a new product, or introduce customers to a software update. Learn how hypercare support can help improve customer retention and satisfaction. Improves CSAT Just by its very nature of being a proactive support period, hypercare can enhance customer satisfaction (CSAT).

Prioritization 52

Prioritization Decision-making Customer Experience Customer Success 52

Arpedio

DECEMBER 20, 2023

Outbound sales can provide businesses with a range of advantages, including increased lead generation, faster sales cycles, and improved customer relationships. Technology can play a crucial role in optimizing outbound sales processes. What is Outbound Sales? This can include phone calls, emails, social media, and more.

Sales 52

Sales Value Proposition Decision-making Communication 52

Envisio

DECEMBER 19, 2023

Setting your organizational strategies in place is like finding north on your compass–you now know which direction you want to head in, but you still have to get to rowing and steering the ship! We’ll spend more time on the “family of measures” approach later! Attainable: Goals and actions have to be achievable.

Stakeholders 98

Stakeholders Construction Government Organization 98

QYMATIX

MARCH 12, 2024

AI-based assistants for wholesale deliver specific recommendations from predictive sales software to the sales team. Predictive sales software analyses thousands of transactional data points (e.g., The software uses this data to create accurate sales forecasts using AI and machine learning.

Artificial Intelligence 40

Artificial Intelligence B2B Logistics Sales Analytics 40

Zendesk

MAY 24, 2023

According to the Zendesk Customer Experience Trends Report 2023 , many customers who use Zendesk AI see 30 percent faster resolution times, and businesses that use Zendesk bots saw CSAT improve by two percentage points year over year. Read on to learn how your business can make the most of AI in customer service.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

NOVEMBER 28, 2023

SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Diving into the world of technology companies, however, provides a vastly different experience. If not, customer churn rates can skyrocket due to a misunderstanding of the software.

e-Learning 52

e-Learning Software Software Brainstorming 52

ClearPoint Strategy

SEPTEMBER 2, 2021

ClearPoint strategy management software was designed to make sure you follow through on your goals. Financial performance is top of mind for for-profit companies, and even nonprofits and governments rely on incoming revenue to continue operations. Three typical customer-related goals are: Improve your market perception.

Management 98

Management Government Profitability Manufacturing 98

Nutshell

AUGUST 28, 2023

Even if your sales team is already driving good results, establishing a sales process or improving your existing one can take your business to the next level of growth. Even if your sales team is already driving good results, establishing a sales process or improving your existing one can take your business to the next level of growth.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Freshworks

NOVEMBER 8, 2021

India needed a steady supply of critical medical equipment, personal protection equipment (PPE) kits, masks and sanitizers, oxygen cylinders and concentrators, and Covid-19 essential medication as the numbers continued to rise. Before technology eased the process of receiving aid, donations mostly came through offline sources.

Healthcare 95

Healthcare Government Software Software 95

Arpedio

MAY 26, 2023

Mastering Relationship Management – Building Strong Connections for Success ← Back to blog With the right software you can enhance your networking capabilities, streamline communication, and optimize your relationship-building efforts for long-term success. What is Relationship Management Software? Table of Contents 1.

Management 52

Management Stakeholders Prioritization Software 52

Arpedio

FEBRUARY 14, 2024

Key Elements of Strategic Account Planning Element Description Account Analysis Evaluating the current state of the account, including strengths, weaknesses, and areas for improvement. Are you ready to unlock the full potential of your key accounts? Let’s dive in!

Account Planning 52

Account Planning Account Management Value Proposition Stakeholders 52

Arpedio

FEBRUARY 14, 2024

Key Elements of Strategic Account Planning Element Description Account Analysis Evaluating the current state of the account, including strengths, weaknesses, and areas for improvement. Are you ready to unlock the full potential of your key accounts? Let’s dive in!

Account Planning 52

Account Planning Account Management Value Proposition Stakeholders 52

Agile CRM

DECEMBER 27, 2022

AI writer is a software program that uses natural language processing (NLP) and machine learning algorithms to generate written content. However, these early systems were limited in their capabilities and needed to be able to generate high-quality written content. Advantages of AI Writer Software.

Software 52

Software Software Artificial Intelligence Decision-making 52

QYMATIX

FEBRUARY 5, 2024

This article explores the opportunities that generative AI presents for B2B companies and the challenges that this technology brings. However, it is essential to note that generative AI also poses some challenges , particularly regarding the quality of the generated content, handling ethical issues, and dependence on extensive training data.

B2B 52

B2B Artificial Intelligence Manufacturing Innovation 52

Agile CRM

DECEMBER 12, 2022

The evolution of helpdesk software can be traced back to the early days of computing when customer service and technical support teams relied on basic tools like email and phone to communicate with customers and resolve their issues. Advantages of Helpdesk software.

Software 52

Software Software Customer Experience Prioritization 52

Arpedio

MARCH 13, 2024

In essence, rather than relying solely on persuasive sales pitches or aggressive marketing tactics, businesses leverage the quality, usability, and effectiveness of their product to drive sales and foster customer loyalty. But what exactly does it entail, and how does it differ from traditional sales models? What are Product-Led Sales?

Acquisition 52

Acquisition Prioritization Onboarding Sales 52