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How to Measure the ROI of Your Sales Enablement Program

Mike Kunkle

In this post, I will offer advice about how to measure the ROI of your sales enablement program. This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue.

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Revenue churn: What it is + how to calculate it

Zendesk

Revenue churn is most relevant for software-as-a-service (SaaS) companies or subscription-based businesses. In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact.

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How the Experts Set SMART Goals and KPIs

Envisio

When you know exactly what you’re working toward, and have a feasible action plan in place to reach your goal, it instills confidence and a sense of purpose in your teammates and the stakeholders. Let’s break down the SMART system and really determine how you can make it work for you. Why set SMART KPIs and goals?

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23 workforce management metrics to optimize your operations

Zendesk

Workforce managers can use workforce management metrics to optimize their teams, ensure the growth and development of employees, improve organizational processes, and more. Response rate: Metrics like first reply time and resolution time highlight how long it takes to resolve customer issues. What are workforce management metrics?

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The 3 Pillars of an Effective Data Management Strategy: Monitoring, Tracking, and Reporting

Strategic Planning and Management Insights

Our strategic planning services offer guidance on how a strategic planning facilitator can provide support in constructing an effective strategic plan that ensures your strategy is communicated and implemented across your entire organization. However, simply having a data strategy is not enough.

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3 key factors that impact your customer churn rate

Nutshell

Churn rate has a profound impact on a company’s revenue. Let’s take a closer look at what customer churn rate really means for your business, and acknowledge the negative impact it can have on your company’s bottom line. Churn tends to avoid the spotlight in these discussions, but the spotlight is often exactly where it belongs.

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Best CRM Training Strategies to Build a Rockstar CRM Team

Insightly

In general, CRM training refers to the process of educating the end-user individuals on how to effectively use customer relationship management (CRM) software and tools. Efficient Use of CRM System: Proper training ensures that your team members understand how to use the CRM software effectively and efficiently.

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