SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. The question is: How can we do more with less?

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Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

NOVEMBER 2, 2021

Customer-centric strategies, which were once only used by prominent B2B consumer players like Amazon and Google, are now drawing major changes in B2B digital customer experience landscape, especially in the banking sector. This is where it becomes imperative for the banks to innovate and meet the needs of the customers.

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Banking Customer Experience Digitalization Customer Success 11

Account Manager Tips

FEBRUARY 28, 2021

All this talk about the digital economy. LinkedIn recently revealed the most promising jobs and in-demand skills and three customer relationship focused roles made the Top 10 #3. Customer Success Manager #7. Most noteworthy from this study is that hiring innovative talent is the top priority for companies.

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Key Account Management Account Management Management Decision-making 246

Arpedio

FEBRUARY 23, 2024

It involves the alignment and integration of sales, marketing, and customer success functions to drive efficiency, effectiveness, and ultimately, revenue growth. Customer Success Operations: Customer success operations involve the strategies and processes aimed at maximizing customer satisfaction, retention, and lifetime value.

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Acquisition Facilitation Artificial Intelligence Decision-making 52

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Build and lead a team of onboarding, customer training, and account management professionals.

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Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 22, 2022

Role: Sr Director of Customer Success Location: Remote, United States Organization: Bluewater Hayes Inc. As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

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Customer Success Retail Onboarding Customer Experience 19

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

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Digitalization Construction Digital Transformation Supply Chain 52

Upland

JANUARY 29, 2024

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

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Account Planning Sales Decision-making Shareholders 195

SmartKarrot

MAY 4, 2022

Role: Director, Customer Success Location: Denver, CO, US Organization: Cin7 As a Director of Customer Success, you will lead the digital-first Customer Success function, focusing on driving product adoption, a positive customer experience, and empower the thousands of existing customers to thrive.

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Customer Success Co-Creation Onboarding Stakeholders 19

SmartKarrot

DECEMBER 14, 2023

Welcome to a comprehensive exploration of the intricate world of customer success. In this deep dive, we will unravel the secrets of customer success strategies, client relationship building, and the nuances of customer success in various industries.

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Customer Success Client Relationships Manufacturing Customer Experience 10

SmartKarrot

DECEMBER 14, 2023

Welcome to a comprehensive exploration of the intricate world of customer success. In this deep dive, we will unravel the secrets of customer success strategies, client relationship building, and the nuances of customer success in various industries.

Customer Success 10

Customer Success Client Relationships Manufacturing Customer Experience 10

Desired Path

FEBRUARY 17, 2021

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Digital transformation.

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Digital Transformation e-Learning Acquisition Customer Success 59

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

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Customer Success Retail Performance Review Client Relationships 19

Planview

JUNE 23, 2022

If you can relate, you may be losing revenue, diminishing customer experiences, and putting more pressure on profits margins. What do organizations need to do to embrace the next phase of digital transformation? Are you connected to customer success to ensure adoption and retention? Digital Transformation is Key.

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Digital Transformation Digitalization Decision-making Leadership 52

Desired Path

FEBRUARY 17, 2021

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Digital transformation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Digital transformation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

SmartKarrot

AUGUST 16, 2021

The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. Digital Customer Experience Strategies Summit DX Summit. Customer Experience Summit VIC 2021.

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Customer Experience B2B Digitalization Innovation 11

SmartKarrot

DECEMBER 13, 2023

As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion. Customer Success For Growth Customer success is not merely a department within your organization; it is the very heartbeat of sustainable growth.

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Customer Success Prioritization Innovation Business Growth 10

SmartKarrot

DECEMBER 13, 2023

As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion. Customer Success For Growth Customer success is not merely a department within your organization; it is the very heartbeat of sustainable growth.

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Customer Success Prioritization Innovation Business Growth 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

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Customer Success Leadership Customer Experience B2B 21

SmartKarrot

DECEMBER 2, 2020

Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Customer Success as a niche is highly competitive and caters to a large volume of masses. Catherine Blackmore, GVP, Customer Success, Oracle Marketing Cloud. Source: Pexels.

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Customer Success Customer Experience Leadership Profitability 17

SBI

MARCH 6, 2019

Strikedeck Announces the Industry’s First Self-Service Customer Success Platform. New Edition of the Award-Winning Strikedeck Customer Success Solution Delivers Best-in-Class Practices and Management with Rapid Time-to-Value. Strikedeck Blitz is the only 100% self-service Customer Success solution available today.

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Customer Success e-Learning Account Planning Customer Experience 25

Nutshell

AUGUST 21, 2020

Before you jump up and say, “marketing is marketing…all I have to do is find potential customers,” know this: If you use the same techniques to market your SaaS software as you do for a physical product or consulting service, you’re going to wind up burning money. Overdeliver on customer experience. Add customers to the team.

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Marketing Onboarding Media B2C 142

ReviewTrackers

JUNE 2, 2017

The ability to deliver trust-based customer experiences is one of the biggest challenges facing providers, brands, and organizations in insurance. To drive revenue, insurance industry executives must spur innovation and focus on new ways to understand, delight, and earn the trust of their customers.

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Insurance Customer Success Stakeholders Decision-making 22

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Collaborate with World leaders on new strategies for enhanced customer experiences.

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Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

JUNE 29, 2022

Enterprise customer experience is not just another buzzword. It represents a crucial customer journey for enterprises, now more than ever. What is Enterprise Customer Experience? How can you ensure a positive enterprise customer experience that enhances productivity and innovation?

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Customer Experience Media Prioritization B2C 11

Zendesk

MARCH 24, 2023

That means sales, claims, services, and transactions need to happen securely across digital channels. Customers must be able to get the information they need, on demand. Set up automated self-service for low-value customer interactions Customers want fast answers, and they want to get information on their own.

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Financial Services Banking Customer Experience Media 52

Upland

AUGUST 29, 2023

Personalization & Customization In the digital age, customers expect tailored solutions that cater to their specific needs. A clear roadmap outlining upcoming features and enhancements can showcase the commitment of the SaaS provider to product development and customer success.

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Value Proposition Decision-making e-Learning Supply Chain 195

SmartKarrot

AUGUST 12, 2021

Over the last few years, the digital revolution has changed the way businesses relate to customers. With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. How is AI Being Applied to Improve Customer Experience?

Customer Experience 11

Customer Experience Artificial Intelligence Decision-making e-Learning 11

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.

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Organization Digital Transformation Profitability Customer Experience 52

SmartKarrot

JULY 10, 2020

Desperate to flatten the COVID-19, customer success teams are working hard from their homes and straining remote work operations. As a Customer Success Leader, you must respond to these alerts and be prepared with both short-term and long-term goals. Full support to accelerate Digital options.

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Customer Success Artificial Intelligence Remote Working Customer Experience 10

SmartKarrot

FEBRUARY 18, 2021

Role: VP of Customer Success Location: Los Angeles, CA, US Organization: FloQast As a VP of Customer Success, you will define and implement strategies to improve customer experience and efficiently scale the team to address the needs of a growing and diverse customer base in order to minimize customer churn.

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Customer Success Stakeholders Client Relationships Customer Experience 10

SmartKarrot

SEPTEMBER 28, 2020

Let me introduce you to customer success conferences, which is like a vacation in disguise. As the demand for customer success is booming the market, so has the need for education arisen. Hence we thought it would be a great deal if we could list out the top 5 customer success conferences you can attend in 2021.

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Customer Success Innovation Customer Experience Investors 10

Hubspot Sales

OCTOBER 26, 2017

Digital Sales Engine. AA-ISP Digital Sales World 2018. 2) Digital Sales Engine. Digital Sales Engine is focused on helping sales teams build effective technology stacks to improve business performance. 5) AA-ISP Digital Sales World 2018. In 2018, customer success will be a huge focus for salespeople.

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Artificial Intelligence Sales Leadership Leadership Sales 111

SmartKarrot

APRIL 16, 2020

Role: Customer Success Representative Location: Cork, Ireland Organization: Varonis In this role, you will be teaming up with Varonis account teams to manage a portfolio of Varonis customers. Apply here: [link] Role: Customer Success Analyst Location: Chicago, Illinois Organization: Nice Ltd.,

Customer Success 8

Customer Success Innovation Customer Experience Onboarding 8

SmartKarrot

APRIL 19, 2020

You will be responsible for mapping out the Customer Journey and objectives over the course of relationship and tracking progress. You will be the linkage to the product management team in terms of conveying the key issues on their customer base. In this role, you will be reporting to the Manager of Customer Success Management.

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Customer Success Insurance Innovation Government 10

SmartKarrot

FEBRUARY 9, 2024

Today, I am thrilled to share insights into the recent partnership between SmartKarrot and Quint, a collaboration that promises to reshape the landscape of customer success in the tech industry. This collaboration brings forth a comprehensive end-to-end capability, revolutionizing the delivery of the entire customer success journey.

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