Insightly

JUNE 17, 2021

Marketers tend to be heads-down. When we’re underwater, it’s tough to remember to come up for air and ask: what do our customers actually want from us? Understanding the voice of your customer can help you answer this question. What does ‘voice of the customer’ mean? Of course, we listen to our customers.

Decision-making 98

Decision-making Media CRM Marketing 98

Apptivo

MAY 26, 2022

All About Marketing Automation. What is customer satisfaction? Why is customer satisfaction important? How can you measure customer satisfaction? Which type of customer satisfaction metrics to use? 3 Simple and Effective Ways to increase customer satisfaction. How can you measure customer satisfaction?

Retail 52

Retail Customer Experience Media B2C 52

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. Let's talk!

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Communicate high-level performance statistics to customer business representatives.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Operationalize this strategy leading a global team of customer success professionals.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team. Raising renewal rates and decreasing churn.

Customer Success 19

Customer Success Communication Stakeholders Construction 19

Insightly

JUNE 16, 2021

Marketers tend to be heads-down. When we’re underwater, it’s tough to remember to come up for air and ask: what do our customers actually want from us? Understanding the voice of your customer can help you answer this question. What does ‘voice of the customer’ mean? Of course, we listen to our customers.

Decision-making 52

Decision-making Media CRM Marketing 52

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Understand & address customer requests, escalating important issues when needed.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Prioritizing Revenue Over Customer Experiences. Customer satisfaction can be one of the most valuable resources for customer success teams.

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

AUGUST 24, 2021

Utilize customer feedback and performance data to drive both true and perceived customer value. Partner with the marketing team to map the customer journey and develop an automated customer outreach and communication cadence to maximize subscriber retention rates.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

FEBRUARY 2, 2022

Interface with the customer-facing team to guide product decisions and priorities based on customer feedback. Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring, and customer experience. Develop a strong rapport and trust with the customers.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JULY 27, 2021

Understand the customer’s business, define success criteria, and build plans to exceed expectations. Maximize Net Promoter Score (likelihood to recommend Focal to others) among customer stakeholders at all levels. Leveraging our collective technical expertise in AWS to help our customers succeed.

Customer Success 10

Customer Success Supply Chain Onboarding Stakeholders 10

SmartKarrot

JULY 1, 2021

Hire, develop and retain a high-performing CS team across all target customers globally. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs. Coach customers to be product experts.

Customer Success 10

Customer Success Account Planning Customer Experience Stakeholders 10

Nutshell

JANUARY 14, 2020

The SaaS industry has different selling techniques , key metrics , and sales process activities compared to the ones you’d encouter while selling a tangible physical product or a more traditional service like a marketing consultation package. ” Mary Mitchell , Conversational Marketing Advisor at Drift.

Sales 127

Sales Software Software CRM 127

SmartKarrot

JUNE 11, 2021

To stay abreast with emerging trends, developments, and information you need to continue professional development with customer success trainings and certifications. These customer success certifications can give immense value and create an edge in the complex market. Customer Success Academy’s CS Course.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

DECEMBER 24, 2020

Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations. Accountable for driving healthy Customer Adoption, Customer Value and supporting strong customer retention metrics. Apply here: [link].

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10

SmartKarrot

JUNE 15, 2020

Apply here: [link] Role: Customer Success Manager Location: Remote, US Organization: Narvar As a Customer Success Manager, you will have to understand the customer’s goals and use cases. Develop and maintain long­term relationships with stakeholders by networking with customers and the different groups within the organization.

Customer Success 10

Customer Success Retail Account Management Stakeholders 10

SmartKarrot

JULY 22, 2022

Work closely with leadership in Customer Marketing, Account Management, and Implementation to deliver value across the customer lifecycle and proactively tackle bottlenecks to customer value realization. Optimize the post-sales customer journey, ensuring customers recognize value from the Paper product.

Customer Success 3

Customer Success e-Learning Stakeholders Onboarding 3

SmartKarrot

SEPTEMBER 6, 2022

Apply here: [link] Role: Customer Success Manager Location: Mississippi, United States Organization: Thomson Reuters As a Customer Success Manager, you will empathize with every aspect of the customer experience, putting customers’ needs first. Being the main point of contact between the company and the clients.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SBI

NOVEMBER 7, 2019

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey. Seismic , the market leader for sales enablement platforms, today announced the acquisition of Percolate, a leading marketing campaign orchestration and content management platform.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20