Apptivo

MAY 26, 2022

Today improving customer experience is one of the top priorities of many organizations. Few ways in which customer satisfaction can help a business succeed. Happy and loyal customers tend to become your brand spokespersons and recommend you more. Amazon has perfected the customer experience at every touchpoint.

Retail 52

Retail Customer Experience Media B2C 52

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Provide customer data to marketing for the development of business case studies.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 7, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Databook As a Director of Customer Success, you will lead a team of Managers and Consultants overseeing a portfolio of clients as a senior-level stakeholder to drive customer success outcomes. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. Let's talk!

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Operationalize this strategy leading a global team of customer success professionals.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Coordinate with customer support to ensure timely closure of quality issues.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

Insightly

JUNE 17, 2021

It’s how your customers share their experiences with your product and services to inform your product and marketing. . Of course, we listen to our customers. Yet, as companies and the number of stakeholders grow, what the customer wants and needs can sometimes get lost. . It may seem like a simple concept.

Decision-making 98

Decision-making Media CRM Marketing 98

SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team. Raising renewal rates and decreasing churn.

Customer Success 19

Customer Success Communication Stakeholders Construction 19

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

OCTOBER 5, 2023

Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth. Regular check-ins, updates, and feedback loops help in addressing concerns, identifying opportunities, and ensuring customer experience.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JANUARY 19, 2023

Apply here: [link] Role: Customer Success Manager Location: Nashville Metropolitan Area (Hybrid) Organization: Uniply As a Customer Success Manager, you will understand the entire customer experience, putting customers’ needs first.

Customer Success 19

Customer Success Insurance Stakeholders Software 19

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

SmartKarrot

AUGUST 24, 2021

Utilize customer feedback and performance data to drive both true and perceived customer value. Monitor customer engagement and adoption trends and identify best practices to minimize churn. Identify KPIs and set-up reporting and dashboards to effectively report out on progress to key stakeholders.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

FEBRUARY 2, 2022

Interface with the customer-facing team to guide product decisions and priorities based on customer feedback. Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring, and customer experience. Develop a strong rapport and trust with the customers.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Prioritizing Revenue Over Customer Experiences. Customer satisfaction can be one of the most valuable resources for customer success teams.

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

Insightly

JUNE 16, 2021

It’s how your customers share their experiences with your product and services to inform your product and marketing. Of course, we listen to our customers. Yet, as companies and the number of stakeholders grow, what the customer wants and needs can sometimes get lost. It may seem like a simple concept.

Decision-making 52

Decision-making Media CRM Marketing 52

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JULY 27, 2021

Understand the customer’s business, define success criteria, and build plans to exceed expectations. Maximize Net Promoter Score (likelihood to recommend Focal to others) among customer stakeholders at all levels. Leveraging our collective technical expertise in AWS to help our customers succeed. Apply here: [link].

Customer Success 10

Customer Success Supply Chain Onboarding Stakeholders 10

SmartKarrot

SEPTEMBER 6, 2021

Customer Success software or CS tools extract data from various points across the customer journey and multiple platforms to offer a 360-degree customer persona. CS software also highlights the data that is critical for retention, growth, customer satisfaction, and customer value. Customer Intelligence.

Customer Success 10

Customer Success Software Software Decision-making 10

SmartKarrot

JULY 1, 2021

Hire, develop and retain a high-performing CS team across all target customers globally. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs. Coach customers to be product experts.

Customer Success 10

Customer Success Account Planning Customer Experience Stakeholders 10

SmartKarrot

DECEMBER 22, 2020

These measures drive customer success by helping customers achieve business objectives and track projects. The Ongoing Value Realisation Cycle. There is a need to check the ongoing value realization features often. Business stakeholders need to enable efficient changes to increase the ongoing value realization.

Customer Success 10

Customer Success Customer Value Communication Facilitation 10

SmartKarrot

JUNE 11, 2021

Gain the skills, tools, and knowledge required to keep and manage customers. Drive customer value and thereby increase company value with top class approaches in customer success strategy and accelerate your career in customer success management. Customer Success Academy’s CS Course.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

DECEMBER 24, 2020

Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations. Accountable for driving healthy Customer Adoption, Customer Value and supporting strong customer retention metrics.

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10

SmartKarrot

JUNE 15, 2020

Apply here: [link] Role: Customer Success Manager Location: Remote, US Organization: Narvar As a Customer Success Manager, you will have to understand the customer’s goals and use cases. Develop and maintain long­term relationships with stakeholders by networking with customers and the different groups within the organization.

Customer Success 10

Customer Success Retail Account Management Stakeholders 10

Nutshell

JANUARY 14, 2020

Because of the high-stakes nature of SaaS selling, sales reps should be ready to include multiple decision-makers from a target company into their sales process and offer a high-touch, personalized customer experience. Deals < $5,000 in ACV should close on average within 30 days. Source: Profitwel l.

Sales 127

Sales Software Software CRM 127

SmartKarrot

JULY 22, 2022

Work closely with leadership in Customer Marketing, Account Management, and Implementation to deliver value across the customer lifecycle and proactively tackle bottlenecks to customer value realization. Optimize the post-sales customer journey, ensuring customers recognize value from the Paper product.

Customer Success 3

Customer Success e-Learning Stakeholders Onboarding 3

Account Manager Tips

JULY 6, 2022

Challenge traditional supplier-customer relationships - build partnerships and contribute resources through relationships. Constructive customer participation. Create a seamless, frictionless customer experience. You can work with your stakeholders in real time to unlock conversations, insights and ideas.

Co-Creation 130

Co-Creation Value Proposition Account Planning Suppliers 130

SmartKarrot

SEPTEMBER 6, 2022

Apply here: [link] Role: Customer Success Manager Location: Mississippi, United States Organization: Thomson Reuters As a Customer Success Manager, you will empathize with every aspect of the customer experience, putting customers’ needs first.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SBI

NOVEMBER 7, 2019

The world’s largest enterprises — including Mazda, IWG, Robert Bosch, and Rockwell Automation — use Percolate to create a coordinated customer experience, reduce production costs, and understand marketing impact. Nancy – Click ‘custom content sections’ tab below. Media Contact. Stephanie Jackman. Video Reviews.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20