SmartKarrot

JANUARY 19, 2023

Role: Customer Success Specialist Location: Remote, Kelowna, BC Organization: Fullscript As a Customer Success Specialist, you will assist practitioners and patients through three main channels: phones, emails, and live chat. Develop a deep understanding of technology to help create customer success best practices.

Customer Success 19

Customer Success Insurance Stakeholders Software 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Coordinate with customer support to ensure timely closure of quality issues.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

AUGUST 24, 2021

Role: VP Customer Success Location: Remote, United States Organization: SocialChorus As a VP of Customer Success, you will create a vision and strategic plan for leading Customer Success teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

Upland

JANUARY 29, 2024

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Ethical Dilemma Examples In Business That Customer Success Teams Should Avoid: 1. Prioritizing Revenue Over Customer Experiences. contact-form-7].

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Customer Success 10

Customer Success Supply Chain Onboarding Stakeholders 10

SmartKarrot

JULY 1, 2021

Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs. Ensure ROI and value is understood by clients, proactively looking for risks and opportunities. Coach customers to be product experts.

Customer Success 10

Customer Success Account Planning Customer Experience Stakeholders 10

SmartKarrot

DECEMBER 24, 2020

Director, Customer Success Location: New York, NY, US(or remote in the East Region) Organization: Box As a Sr. Director of Customer Success, you will lead a team of high performing, geographically dispersed CSMs. Partner with sales, renewals, and consulting leadership to drive customer business outcomes.

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10

SmartKarrot

JUNE 15, 2020

Role: Customer Success Manager Location: San Francisco, US Organization: GetAccept Customer Success Manager is responsible for developing and maintaining existing customer relationships. Build and maintain relationships with internal departments to ensure product/services/customer success.

Customer Success 10

Customer Success Retail Account Management Stakeholders 10

SmartKarrot

SEPTEMBER 6, 2021

Your company is passionate about customer success and the experience you offer, and rightly so. This is the gap between what your business intelligence tool offers and your customer success goals. Customers are smart and your business also needs to be smart. What is Customer Success (CS) Software?

Customer Success 10

Customer Success Software Software Decision-making 10

SmartKarrot

DECEMBER 22, 2020

Customer lifetime revenue Customer costs Time spent on company products Customer lifetime spend Cost-benefit analysis Net Promoter Value Product adoption. These measures drive customer success by helping customers achieve business objectives and track projects. The Ongoing Value Realisation Cycle.

Customer Success 10

Customer Success Customer Value Communication Facilitation 10

Insightly

JUNE 17, 2021

It’s how your customers share their experiences with your product and services to inform your product and marketing. . Of course, we listen to our customers. Yet, as companies and the number of stakeholders grow, what the customer wants and needs can sometimes get lost. . It may seem like a simple concept.

Decision-making 98

Decision-making Media CRM Marketing 98

SmartKarrot

JULY 22, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Paper As a Senior Director of Customer Success, you will set the overall vision & strategy for the Customer Success team. Identify and implement processes and tools to support customer success at scale.

Customer Success 3

Customer Success e-Learning Stakeholders Onboarding 3

SmartKarrot

OCTOBER 5, 2023

Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth. Regular Engagement Effective engagement is key to successful enterprise account management. These can be driven very effectively via automated playbooks.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

Insightly

JUNE 16, 2021

It’s how your customers share their experiences with your product and services to inform your product and marketing. Of course, we listen to our customers. Yet, as companies and the number of stakeholders grow, what the customer wants and needs can sometimes get lost. It may seem like a simple concept.

Decision-making 52

Decision-making Media CRM Marketing 52

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

Nutshell

JANUARY 14, 2020

Because of the high-stakes nature of SaaS selling, sales reps should be ready to include multiple decision-makers from a target company into their sales process and offer a high-touch, personalized customer experience. Deals < $5,000 in ACV should close on average within 30 days. Source: Profitwel l.

Sales 127

Sales Software Software CRM 127

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Nancy – Click ‘custom content sections’ tab below. Customer experience has become the basis for competition in the modern world.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20