Zendesk

OCTOBER 20, 2023

When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.

Customer Success 52

Customer Success Onboarding Software Software 52

Help Scout

SEPTEMBER 21, 2021

The first named customer success group was created in 1996. While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Learn from those examples, and apply the elements that fit for your team and situation.

Customer Success 103

Customer Success Decision-making Onboarding Customer Experience 103

Zendesk

NOVEMBER 1, 2021

How are customer success and customer experience different? Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions. What is the difference between customer success and customer experience? Customer success teams.

Customer Experience 98

Customer Experience Customer Success Onboarding CRM 98

Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. What is a customer success team? When to start your customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Desired Path

AUGUST 26, 2020

Customer onboarding is a critical moment of truth in a customer’s journey. It is where the transition from a prospect to a customer begins and where the customer first starts to use the product. Onboarding executed well sets the stage for healthy adoption, value realization and further expansion.

Onboarding 52

Onboarding Customer Experience Customer Success Organization 52

Desired Path

AUGUST 26, 2020

Customer onboarding is a critical moment of truth in a customer’s journey. It is where the transition from a prospect to a customer begins and where the customer first starts to use the product. Onboarding executed well sets the stage for healthy adoption, value realization and further expansion.

Onboarding 52

Onboarding Customer Experience Customer Success Organization 52

Desired Path

AUGUST 26, 2020

Customer onboarding is a critical moment of truth in a customer’s journey. It is where the transition from a prospect to a customer begins and where the customer first starts to use the product. Onboarding executed well sets the stage for healthy adoption, value realization and further expansion.

Onboarding 52

Onboarding Customer Experience Customer Success Organization 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Desired Path

MAY 13, 2020

The Toronto Customer Success Executive Breakfast is a forum whereby local industry leaders get together over breakfast to discuss the still young and rapidly evolving field of Customer Success. The group was asked: Has Customer Success’ focus changed with the shift in market conditions? If so, how?

Customer Success 52

Customer Success Onboarding Construction Negotiation 52

Desired Path

MAY 13, 2020

The Toronto Customer Success Executive Breakfast is a forum whereby local industry leaders get together over breakfast to discuss the still young and rapidly evolving field of Customer Success. The group was asked: Has Customer Success’ focus changed with the shift in market conditions? If so, how?

Customer Success 52

Customer Success Onboarding Construction Negotiation 52

Desired Path

MAY 13, 2020

The Toronto Customer Success Executive Breakfast is a forum whereby local industry leaders get together over breakfast to discuss the still young and rapidly evolving field of Customer Success. The group was asked: Has Customer Success’ focus changed with the shift in market conditions? If so, how?

Customer Success 52

Customer Success Onboarding Construction Negotiation 52

Insightly

JUNE 21, 2021

A faster TTV is indicative you have a team that has made a commitment to continuously improve products and services; and gather, share, and act on customer data as soon as possible. Why is time to value important for customer success? Customer success: How to launch & manage your CS program.

Customer Success 72

Customer Success Onboarding Customer Experience Meetings 72

Nutshell

JUNE 2, 2019

When Nutshell’s last Customer Success effort fizzled out (more on that in a bit), I was fairly new to the CX team at Nutshell. Coming from a sales management and real estate background, I understood our customers’ hustle. Even worse, we were losing over half of new customers at 12 months. What were those missteps?

Customer Success 107

Customer Success Onboarding CRM Organization 107

Insightly

JUNE 22, 2021

A faster TTV is indicative you have a team that has made a commitment to continuously improve products and services; and gather, share, and act on customer data as soon as possible. . Why is time to value important for customer success? The first opportunity to bring value to a customer is during the onboarding process.

Customer Success 86

Customer Success Onboarding Customer Experience Meetings 86

Insightly

JUNE 21, 2021

A faster TTV is indicative you have a team that has made a commitment to continuously improve products and services; and gather, share, and act on customer data as soon as possible. Why is time to value important for customer success? Customer success: How to launch & manage your CS program.

Customer Success 52

Customer Success Onboarding Customer Experience Meetings 52

SmartKarrot

AUGUST 17, 2021

When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more. A dedicated customer success platform has multiple benefits.

Customer Success 19

Customer Success Software Software CRM 19

SmartKarrot

APRIL 17, 2023

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Telstra Health As a Customer Success Manager, you’ll meet and surpass sales goals, identify the target market and evaluate prospective growth prospects. Support of customer services as 2nd level support.

Customer Success 19

Customer Success Onboarding Client Relationships Software 19

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Providing new clients with kick-off (onboarding) training.

Customer Success 19

Customer Success Onboarding Negotiation Software 19

Insightly

SEPTEMBER 27, 2023

It’s a fair question that many midsize companies ask when implementing their first or a new Customer Relationship Management system ( CRM ). Some companies try to leverage in-house technical resources, such as an IT manager, to oversee implementation and training. “I’m already paying enough for my CRM.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

It’s a fair question that many midsize companies ask when implementing their first or a new Customer Relationship Management system ( CRM ). Some companies try to leverage in-house technical resources, such as an IT manager, to oversee implementation and training. “I’m already paying enough for my CRM.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

MAY 4, 2022

There is a lot common between the product team and the customer success team. Well, products are made for customers. And customers use products. By connecting with the customer success team who actually speaks to the customers to know what is wrong. Who is a Customer Success Manager?

Customer Success 19

Customer Success Management Onboarding Decision-making 19

SmartKarrot

MAY 15, 2023

Role: Customer Success Representative Location: Austin, TX, United States Organization: OutboundEngine As a Customer Success Representative, you’ll make during the day with consumers at various stages of the customer life cycle will influence their businesses. responding to emails from incoming clients.

Customer Success 19

Customer Success Customer Life Cycle Suppliers Onboarding 19

SmartKarrot

SEPTEMBER 2, 2021

A SaaS company with an increasing attrition rate often misses out on a key component of customer success. We are aware that success in the modern business world is dependent on “relationships”. Businesses often get confused while trying to figure the best software for maintaining customer relationships.

Customer Success 10

Customer Success Software Software Management 10

SmartKarrot

MAY 16, 2023

Role: Customer Success Manager Location: Rockville, MD, United States (Remote) Organization: CloudBolt Software As a Customer Success Manager, you’ll work with clients to guarantee overall CloudBolt success by guiding them through the onboarding process and customer journey and ensuring their complete adoption and satisfaction.

Customer Success 19

Customer Success Onboarding Business Planning Organization 19

SmartKarrot

MAY 17, 2023

Role: Customer Success Specialist Location: Illinois, United States (Hybrid) Organization: RedMane Technology LLC As a Customer Success Specialist, you’ll giving clients support and guidance using mCase. Create campaigns with numerous customers in mind using digital activities and touchpoints.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

MAY 30, 2023

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Negotiation 19

SmartKarrot

DECEMBER 1, 2022

Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

SmartKarrot

APRIL 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (On-site) Organization: Runwise As a Customer Success Manager, you’ll be using the Runwise platform to support property managers, supers, and owners. Creating and providing savings assessments for current clients.

Customer Success 19

Customer Success Onboarding Retail Decision-making 19

SmartKarrot

APRIL 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (On-site) Organization: Runwise As a Customer Success Manager, you’ll be using the Runwise platform to support property managers, supers, and owners. Creating and providing savings assessments for current clients.

Customer Success 19

Customer Success Onboarding Retail Decision-making 19

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Support clients and resolve their issues.

Customer Success 19

Customer Success Onboarding Account Planning Account Development 19

SmartKarrot

MARCH 10, 2023

Role: Senior Customer Success Manager Location: London Area, United Kingdom (Remote) Organization: Zappi As a Senior Customer Success Manager, it will be your primary responsibility to ensure that our clients are getting the most out of our platform.

Customer Success 19

Customer Success Stakeholders Onboarding Healthcare 19

SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

SmartKarrot

JANUARY 12, 2023

Role: Customer Success Specialist Location: Remote, England, United Kingdom Organization: OpenSolar As a Customer Success Specialist, you will provide direct training and support (web-based) for users of the platform. Conduct sales calls with new users to manage successful onboarding, implementation & support.

Customer Success 19

Customer Success Co-Creation Onboarding Account Management 19

SmartKarrot

JUNE 14, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success Construction Account Strategy Stakeholders 19

SmartKarrot

JANUARY 9, 2023

Role: Customer Success Manager Location: London, England, United Kingdom Organization: HiBob As a Customer Success Manager, you will build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.

Customer Success 19

Customer Success Onboarding Account Planning Stakeholders 19

SmartKarrot

SEPTEMBER 13, 2022

Role: Client Success Director Location: Remote, California, United States Organization: Mindcrest As a Client Success Director, you will develop and manage new business opportunities through all stages of the sales cycle. Collaborate with global delivery teams and SMEs/ Practice heads to successfully onboard new clients.

Customer Success 19

Customer Success Onboarding Customer Experience Negotiation 19

SmartKarrot

APRIL 18, 2023

Role: Customer Success Manager Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Customer Success Manager, you’ll focus on how we can leverage our products and services to help our clients achieve their ecommerce needs as we work with them to learn what those needs are.

Customer Success 19

Customer Success e-Learning eCommerce Stakeholders 19