SmartKarrot

DECEMBER 12, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Bryant Dental As a Customer Success Manager, you will enhance the customer experience and relationship through the development of team skills and processes, governing sales order management.

Customer Success 19

Customer Success Supply Chain Government Account Planning 19

SmartKarrot

SEPTEMBER 5, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues.

Customer Success 19

Customer Success Onboarding Prioritization Facilitation 19

SmartKarrot

AUGUST 22, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Talentify.io Hire and mentor a team focused on driving business value to the customers. Deliver results for the customers and company by setting the strategy and prioritizing Objectives and Key Results (OKRs) for the team.

Customer Success 19

Customer Success Profitability Account Management Strategic Thinking 19

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Envisio

NOVEMBER 17, 2023

Being able to transform raw data into engaging stories using visualizations, scorecards, and progress updates helps connect your community and key stakeholders with the work being done. We’ve also included some of the resources that we provide to Envisio customers when launching their first Envisio-powered public dashboards.

Media 52

Media Stakeholders Digitalization Customer Success 52

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Turn the customers into advocates.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

ProlifIQ

APRIL 21, 2023

To execute the account growth strategy and maintain strong customer relationships, account managers should have excellent communication skills. Businesses should prioritize key accounts by developing a deep understanding of their needs. Your account growth strategy will be implemented by your sellers and customer success.

Account Growth 52

Account Growth Account Planning Key Account Management Account Management 52

Hubspot Sales

AUGUST 26, 2020

Customer Success. Your marketers and salespeople pinpoint vital stakeholders within the target company. Executives at your firm may also interact personally with critical stakeholders of the target account. That brings us neatly onto customer data platforms (CDPs). B2B Customer Data Platforms. Image Source.

Stakeholders 137

Stakeholders B2B Decision-making Sales Environment 137

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Facilitation Stakeholders Prioritization 10

ProlifIQ

FEBRUARY 23, 2024

To better understand how teams are adapting to this new environment, we surveyed over 250 professionals across sales, customer success, account management, and more about their account planning processes, challenges, and priorities for 2024. Prioritize new customer acquisition along with growing and retaining existing accounts.

Account Planning 52

Account Planning CRM Energy and Utilities Account Management 52

Hubspot Sales

DECEMBER 6, 2022

Your ecosystem is made up of all the related software, services, publications, agencies, and associations that your customer might interact with when buying or using your product. A business ecosystem map should also help you prioritize your time and energy. You need to have a sense of what organizations are worth the effort.

Onboarding 105

Onboarding Decision-making Organization CRM 105

SmartKarrot

JANUARY 5, 2021

Partner with regional VPs and transformation teams to prioritize use cases for the various CX projects, and ensure the appropriate global scope or regional applicability of all CX projects is realized. Conduct Executive Business Reviews (EBRs) with key customer stakeholders. product development, new launches).

Customer Success 10

Customer Success Stakeholders Onboarding Customer Experience 10

SmartKarrot

APRIL 21, 2021

Role: Director of Customer Success Location: Remote, Greenville, SC, US Organization: CIMcloud by Website Pipeline As a Director of Customer Success, you will set the vision for Customer Operations and motivate a team of high performers to achieve their goals. Maintain a high level of customer satisfaction.

Customer Success 10

Customer Success Negotiation Leadership Account Planning 10

SmartKarrot

JUNE 16, 2020

Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Innovation 10

SmartKarrot

MARCH 18, 2021

Working in software projects often becomes clumsy when there are a lot of processes involved that include following the development lifecycle, heavy dependency on cross-functional collaboration and adapting to the customer’s evolving demands. And when it comes to customer success, Agile framework is equally beneficial.

Customer Success 10

Customer Success Government Decision-making Software 10

Arpedio

APRIL 1, 2022

It requires investing your team’s resources to target multiple stakeholders within an account. To be successful with an account-based approach to sales, collaboration is key. In the following, we’ll deep dive into account-based selling: what it is, how to be successful with it, and how adopting ABS can benefit your business.

Stakeholders 59

Stakeholders B2B Account Management Decision-making 59

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

AUGUST 3, 2021

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

Hubspot Sales

AUGUST 30, 2023

AI recognizes facial impressions and drives emotion-based decisions The market size for facial recognition software was valued at USD 4.35 Moreover, with AI sales training software like Second Nature or Zenarate , sales reps can role-play and elevate their pitches. billion in 2021 and is projected to reach USD 11.53

Decision-making 89

Decision-making Sales Profitability Artificial Intelligence 89

PandaDoc

DECEMBER 21, 2020

Companies following Software as a Service (SaaS) business models can face challenges regarding generating revenue and growth. The issue is that success is tied to customer renewal rates. SaaS businesses provide services across online markets that are saturated with software offering similar services.

Energy and Utilities 52

Energy and Utilities Acquisition Software Software 52

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

Insightly

DECEMBER 15, 2021

A poor experience could lead to lost customer trust and even lost revenue as customers move away from your business solutions. . Successful CRM implementation makes all the difference in user adoption, customer data integrity, and, ultimately, ROI. 10 Steps To Successful CRM Software Implementation.

CRM 97

CRM Onboarding Software Software 97

SmartKarrot

JUNE 18, 2020

Role: Customer Success Manager – Central Region Location: Chicago, Illinois, US Organization: Suse As a CSM, You will have to focus on the post-sales lifecycle and through close partnership with SUSE’s customers guide them in maximizing the value they get from their investments using SUSE’s products.

Customer Success 10

Customer Success Onboarding Stakeholders Prioritization 10

SmartKarrot

JUNE 11, 2023

The goal of organized project management is to execute the project in the most efficient way through the right use of resources, delegation, communication, and prioritization. Jira, a popular software for project management, has been around for a long time. The time & effort to get a grip on the software can be challenging.

Software 10

Software Software Artificial Intelligence Customer Success 10

SmartKarrot

APRIL 27, 2020

Role: Director, Customer Success Location: San Francisco, CA Organization: Aria Systems Aria Systems is looking for someone who will be able to engage with Aria’s Enterprise customers to drive opportunities, renewals and overall customer satisfaction. This role will be reporting to VP, Customer care.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Prioritization 10

Arpedio

JUNE 15, 2023

Account-Based Selling (ABS) Technologies refer to the set of tools and software solutions designed to enable and enhance the practice of account-based selling. ABS technologies provide sales teams with the necessary tools and capabilities to identify, prioritize, and engage key accounts effectively. We’ll tell you!

Artificial Intelligence 52

Artificial Intelligence Prioritization Decision-making Advertising 52

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Serve as an internal advocate for the client, helping to drive support and achieve their business objectives.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JULY 21, 2020

Before I begin to delve into the subject line, ‘How to become a customer success manager’, I am going to share with you some statistics. The companies that prioritize the customer experience can generate up to 60% higher profits than those of their competitions. Now let us see what a customer success role looks like.

Customer Success 11

Customer Success Management Profitability Finance 11

SmartKarrot

DECEMBER 15, 2021

In the field of customer success and customer experience, augmented intelligence can be of special importance. They work hand in hand to improve success rates in their own unique abilities. SmartKarrot’s Augmented Intelligence for Effective Customer Success. This helps scale operations effectively.

Customer Success 10

Customer Success Artificial Intelligence Decision-making Prioritization 10

Zendesk

FEBRUARY 25, 2022

When Zendesk first started its Customer Success team, the vice president of Support found Peterson’s tickets, pulled her out of the crowd, and asked her to be one of the first success managers. Prioritize your own health and recharge time. Like Lobrin, Peterson said female mentorship was critical to her career growth.

Leadership 98

Leadership Prioritization Management Meetings 98

Hubspot Sales

JULY 1, 2019

Instead of one salesperson targeting a single contact within a company, an entire team is dedicated to targeting multiple stakeholders at the prospective customer’s company. A successful account-based approach requires cross-department coordination. 3) How many customer stakeholders are involved in our average deal?

Stakeholders 84

Stakeholders Sales Finance Decision-making 84

PandaDoc

MARCH 1, 2023

Meaning that there can be anything from software enterprise sales to construction enterprise sales—the distinction is in who you’re selling to and not what you’re selling. After all, when you’re able to quantify your success, you’ll have concrete proof that your product improves the way customers’ businesses run.

Sales 52

Sales Decision-making Stakeholders Construction 52

Nutshell

AUGUST 6, 2018

Customer Nurturing Sales Process Templates. Customer Success Pipeline. Gather more information on the prospect in advance of a formal presentation; learn as much as possible about their company operations, desired outcomes, and the specific needs of all stakeholders. CREATE LIST OF STAKEHOLDERS. PASS TO ONBOARDING.

B2B 48

B2B Negotiation Stakeholders Decision-making 48

SmartKarrot

DECEMBER 11, 2020

If you are into customer success (CS) then you must already be knowing that the main goals of CS are to renew subscription and expand customer accounts. As a proficient technology provider, you should realize the importance of different stages in the customer journey.

Customer Success 10

Customer Success Acquisition Value Proposition Stakeholders 10

SBI

JULY 1, 2020

Deepen Customer Insights. Companies have to reorient themselves by prioritizing the customer’s business success as the core of the strategic account lifecycle. A 25-year veteran of the software industry and the founder of Revegy, Mark is responsible for the strategic vision of the company and its solutions.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

DECEMBER 1, 2020

While many companies have realized the importance of customer success, achieving it is still being explored. A key aspect that dictates the essence, plan, and strategy of customer success (CS) is customer data. Accessing meaningful data points that can give insights on the customer journey can be difficult.

Customer Success 10

Customer Success Procurement Management Stakeholders 10

Insightly

DECEMBER 15, 2021

A poor experience could lead to lost customer trust and even lost revenue as customers move away from your business solutions. . Successful CRM implementation makes all the difference in user adoption, customer data integrity, and, ultimately, ROI. 10 Steps To Successful CRM Software Implementation.

CRM 52

CRM Onboarding Software Software 52