Sat.Jun 25, 2022 - Fri.Jul 01, 2022

article thumbnail

4 Key Benefits of Restructuring Your Team

The Center for Sales Strategy

Sales structure organization can bring new skills to light and help put tired and outdated concepts to bed. Just because a strategy worked for your team five years ago doesn't mean it will still bring out the best in each team member so that your team will flourish now. Consider revising sales goals and implementing a new sales structure with new possibilities in mind.

article thumbnail

After-sales service: 10 strategies to keep customers engaged

Zendesk

Pop the champagne! You’ve just closed a major deal and you’re ready to pack up, head out on the town, and celebrate by crossing that client off your never-ending to-do list. Sort of. You absolutely deserve a night of Beluga caviar and the finest of wines after closing a hard-earned deal (if that’s what you’re into), but don’t assume your work is finished.

Sales 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Book review – Great networking by Alisa Grafton

Red Star Kim

To support delegates on networking training sessions, I like to review (and recommend if appropriate – see the list below) the latest books on the topic. This book was published in 2022 (so it’s post-Covid) and is subtitled “The art and practice of building authentic professional relationships”. The author is female (remember those original great networking books in 2004 by legendary networker Carole Stone ?

article thumbnail

Selling to New Leaders in Uncertain Times

Engage Selling

Selling to new leaders in these uncertain times? Sellers are reporting to me that they are selling to an unprecedented number of first-time managers and leaders in businesses today. I’m … Read More. The post Selling to New Leaders in Uncertain Times first appeared on Colleen Francis - The Sales Leader.

article thumbnail

2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

article thumbnail

Encouraging Collaboration Between Departments

The Center for Sales Strategy

Every successful organization depends on the productivity of various departments and teams to achieve its overall mission and goals. But being a part of a team doesn’t mean teamwork happens naturally. For departments and teams to be efficient everyone needs to work together to execute and finish projects and goals. And yet the reality is that, more often than not, employees find it challenging to collaborate and work together with ease and balance.

article thumbnail

7 CRM integrations you need to supercharge your tech stack

SuperOffice

How many apps do you use? If you’re anything like the average person, at least 40. But why so many? Obviously, we use apps because they make our lives easier. Apps are quick and efficient. The same benefit applies in the business world, too. Companies use an average of 75 technologies to help them grow their business. Andhe larger your company is, the more apps you will use – reaching as high as 200 apps!

CRM 106

More Trending

article thumbnail

Lead conversion: Examples and effective tips for improvement

Zendesk

Alright, you’ve done it. Your marketing strategy? Flawless. Your contact form? Filling up faster than you can make outreach calls. Your sales.not quite up to par. If this situation sounds uncomfortably familiar, you’re not alone. Finding prospects can feel so difficult that many companies throw excess resources toward lead generation, but then stall when it comes to converting those leads into sales.

Media 98
article thumbnail

When Setting Appointments are You Seen as Trusted and Valued?

The Center for Sales Strategy

I often hear from salespeople that getting an appointment with a quality prospect is one of the hardest parts of the sales process and getting them to give your 30-45 minutes is almost impossible. It is certainly true that decision makers have more requests for their time today than ever before, which makes breaking through the clutter harder. It is easy to get lost in the sea of salespeople who are contacting them and asking for their time if you simply communicate why you want to meet with the

article thumbnail

Lean Transformation Steps for Operational Excellence

Kainexus

The Lean business methodology is based on the simple principle that organizations should strive to provide maximum value to the customer with as little waste as possible. The idea is simple, but it isn't easy. For most organizations, embracing Lean requires a significant culture shift and a new way of thinking about everything from leadership to everyday operations.

article thumbnail

Navigating Product-Led Growth Complexities

Force Management

Product-led growth (PLG) is driving some of the fastest growing B2B companies. While these solutions can propel organizations forward, this approach requires business leaders to make strategic decisions around what’s needed to scale that success.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

A startup’s guide to building a customer success team

Zendesk

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. In fact, the Zendesk Customer Experience Trends Report 2022 found that when companies focus on the needs of their customers, they can attract new business, boost retention, and increase sales.

article thumbnail

7 Sales Negotiation Tips

Brooks Group

Sales negotiation is a critical skill for any sales professional. Whether you’re negotiating with a potential customer or working out the details of a contract, being able to negotiate effectively can make the difference between success and failure. Understanding the basics of negotiation can help you close more deals, meaning more commission.

article thumbnail

Predatory Pricing: What It Is, How It Works, & What It Looks Like

Hubspot Sales

Competitive pricing is a fact of life for most businesses. Companies within a market are all vying for consumers' attention, and lower prices is an easy way to capture it. But what happens when pricing low turns from competitive to malicious? That practice, pricing low in bad faith, is most commonly referred to as predatory pricing — a method used by certain businesses to clear and dominate their markets.

Retail 83
article thumbnail

A CRO’s View on How Digital CX Impacts CLTV

SBI Growth

As seen in SBI’s latest research, top-performing commercial leaders are balancing headcount additions with investments in sales, enablement, and digital selling, looking to boost productivity and sales capacity through strong digital buying experiences. These same companies are generating more revenue through digital channels than their peers.

article thumbnail

1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

article thumbnail

How Improvement Software Strengthens Lean Initiatives

Kainexus

The Lean approach to business management started when Toyota decided to retool its manufacturing practices to improve efficiency and quality simultaneously. Since then, the approach has gained traction globally and in almost every industry. Organizations have found it to be an effective method for reducing waste, spurring innovation, and encouraging employees to act on opportunities for improvement.

article thumbnail

Maximize Adoption & ROI: The Continuous Learning Journey

Force Management

Through hard work and a successful delivery, you’ve created momentum for your customer-facing team, equipping them with the knowledge and skills to improve front-line numbers. Now is the time to refine and amplify your team's skill set — taking them from good to elite.

article thumbnail

How to Run a Team Effectiveness Assessment [Questionnaire]

Hubspot Sales

As a manager, ensuring your team is working as effectively as possible should always be a — if not the — main priority for you. That's why you need to find ways to maintain a pulse on your employees' ongoing performance. One way to get there is by conducting a team effectiveness assessment — a questionnaire-guided audit that can give you some perspective on what you're doing right, what you're doing wrong, and how pressing your team's issues are.

article thumbnail

How to develop a CRM strategy for an organization

Apptivo

Introduction. CRM (customer relationship management) is a technology that manages the customer interactions and helps build superior customer relationships. CRM helps to streamline the entire business processes and expedites productivity to a greater extent. All the information present in the CRM software keeps the functionality across multiple departments in an aligned manner.

CRM 52
article thumbnail

How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

article thumbnail

Fly’s Friday Five: Missing Your Sales Targets? You’re Likely Missing the Basics As Well!

Brooks Group

Today, I want to continue to talk about how companies can sell their way through the current malaise. As I’ve said before, I believe that the way companies are going to survive and thrive in these interesting times is to sell their way through all the current headwinds being caused by the macro events. . We as sales leaders and leaders of companies need to be mindful of what we can do to create an ecosystem that allows our sellers to be successful.

Sales 52
article thumbnail

Maximize Adoption & ROI Build the Roadmap to Reinforce Your Engagement

Force Management

We build strategic partnerships with our clients with a focus on helping customer-facing organizations achieve both quick wins and long-term outcomes. To ensure we help our clients achieve that success, we partner with them throughout the journey. We help our customers build out a forward-looking success plan to maximize adoption, drive consistent bottom-line impact and significantly increase the ROI from their engagement.

article thumbnail

Corporate Development vs Business Development: What’s the Difference?

Hubspot Sales

As a business, your overall goal is likely to achieve growth and remain competitive in your market. Corporate development and business development are two practices that help businesses achieve growth through different means. Read on to learn the difference between the two and how they relate to your business operations. What is corporate development?

article thumbnail

Urban Alchemy uses Zendesk to help heal homeless communities

Zendesk

Every major city has at least one neighborhood, street, or intersection that people actively avoid because it feels unsafe, unclean, and unhappy. Nonprofit social enterprise Urban Alchemy is working to transform these spaces—and help heal the people in them—with the expertise of people who understand what it’s like to be disenfranchised. “We hire people who have multiple barriers to employment, but we prioritize former long-term offenders, usually folks who served life sentences and are now comi

article thumbnail

Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

article thumbnail

Why is customer connection important?

Apptivo

Introduction. Customer connection plays a major role in the sales cycle. The sales cycle starts and ends with the customer. The goal of every business is to connect with the customers in an effective way. Customers want to have a good experience during the buying process and only those customers are likely to buy from you over and over again. Hence you need to build a good connection with the customers in order to make them trust you, which will enhance the relationship between them.

article thumbnail

Stop the Insanity! Are You Continuing to Make These Same Mistakes Over and Over and Over and…?

Strategic Communications

You’ve no doubt heard the definition of insanity: “Doing the same thing over and over again, and expecting different results.” It’s a common malady in the business world, and particularly evident these days during tough times. Companies know that the results they’re getting aren’t what they’d like to see and are not likely sustainable, yet they don’t quite know what to do about it.

article thumbnail

How Green Team Joined the Next-Generation Opportunity Planning League

Arpedio

Client Case study. How Green Team Joined the Next-Generation Opportunity Planning League. Download full case study. ABOUT GREEN TEAM GROUP. Green Team Group (Green Team going forward) is Europe’s leading supplier of high-end, sustainable Christmas trees. Green Team handles all parts of the supply chain, including sourcing, manufacturing, pruning, nourishing and maintaining the trees, as well as marketing, sales and delivery through their multiple logistic centers across Europe.

article thumbnail

The Ultimate Guide to Sales Coaching: A fool-proof guide for sales coaching at all levels

Revegy

Introduction Coaching your sales team is arguably the most important part of a sales leader’s job. Effective sales teams thrive under leaders that help guide and develop their skills. By coaching your team properly, you will be setting yourself up for success. We have created this guide to help you dial in your sales coaching […]. The post The Ultimate Guide to Sales Coaching: A fool-proof guide for sales coaching at all levels appeared first on Revegy, Inc.

Sales 52
article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Five best free CRMs for Real Estate

Apptivo

Introduction. A real estate CRM is a customer relationship management solution that helps to manage all the interactions in the real estate environment with both the leads and the clients. The CRM tools help the realtors with their day to day activities and reduce manual efforts to a larger extent. There are a lot of CRM tools available in the market and the realtors can choose the apt CRM as per their needs and requirements.

CRM 52
article thumbnail

Zendesk provides Fortune 500 company with a solution to improve support and performance

Zendesk

Zendesk commissioned Forrester Consulting to interview seven decision-makers at organizations with more than a year of successful use of our product and conduct a Total Economic Impact (TEI) study. One of the organizations examined for the TEI study was a Fortune 500 financial service/insurance organization. With Zendesk, the insurance company experienced the following: A 43% increase in agent efficiency.

article thumbnail

Looking Beyond Pay in a Competitive Market

SalesGlobe

As the competitive job market continues, one of the top-of-mind questions I am being asked to solve for is: “How do we find, attract and retain the best talent, drive the right behaviors and achieve our sales results? Is our only option just to pay more?”. My short answer is YES…but how you achieve this is the difference between companies and employees that will win and lose in the war for talent.

article thumbnail

First Step in Beating the Competition? Figuring Who They Are!

Strategic Communications

Identifying the key benefits that answer the question of WIIFM (“What’s in it for me?”) for your customers and prospects, the first step in writing compelling copy. The second is positioning what you have to offer relative to what your competition has to offer. In considering your competition you need to think about both direct and indirect competition.

article thumbnail

Contact vs. Company Intent Signal Data

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.