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Research update on the most in-demand soft skills

Red Star Kim

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector. And why are they so important?

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Design Thinking Driven Problem Solving and Innovation

Flevy

The author’s firm, Operational Excellence Consulting , has published a multitude of Design Thinking presentations and related frameworks to Flevy. Be open Conclusion In conclusion, design thinking is a problem-solving approach that prioritizes understanding the needs of users and creating innovative solutions to meet those needs.

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Affordable Housing Plans in Local Government: Example Plans, Performance Measures, and Dashboards

Envisio

According to the National Low Income Housing Commission, in a report published in 2023 , in the United States, there is a deficit of 7.3 Prioritizing fair housing: Promoting establishment of “missing middle” housing, workforce related housing, and community housing. Establishing renter protections and landlord/tenant mediations.

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Ethics of AI in CX

Zendesk

But as we know, “With great power comes great responsibility”—businesses and individuals must commit to prioritizing the ethics of AI in CX to create a safe and positive experience for all. Whether at a national or organizational level, prioritizing AI ethics can help ensure the safety of businesses and individuals.

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How you can benefit from sales processes automation

PandaDoc

HubSpot helps you prioritize your leads based on thousands of data points within the system, uncovering your best potential deals. As such, you need to know your starting point, meaning you must prioritize. Consider expanding automation beyond the sales department — your finance team could use some help too!

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13 Executive Dashboard Examples Organized By Department

ClearPoint Strategy

Each of these has its own purpose and communicates specific types of data: Finance Dashboards. A finance dashboard might cover a variety of aspects—profit and loss, cash management, client revenue, etc. Prioritizing transparency, Germantown posts a summary of all Key Performance Areas and their statuses directly on its homepage.

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Jan 28 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Customer Success Manager Location: Newcastle upon Tyne, England, United Kingdom (On-site) Organization: Ezoic As a Customer Success Manager, you will manage and develop business relationships with Ezoic’s Publishers at scale. Present new opportunities and solutions based on customer needs.