Flevy

MARCH 26, 2024

Supporting Content and Features : Identifying the content and features that support the customer’s journey and meet their needs at each stage. This dimension highlights the importance of the service environment and physical cues that contribute to the overall service perception.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Zendesk

DECEMBER 2, 2020

Zendesk Guide has a feature called Content Cues which will provide automated suggestions for new articles in your Help Center. Here are few that companies can roll out quickly in time for the holidays: Zendesk Answer Bot is a great option for teams to help deflect repetitive tickets from email and chat.

e-Learning 76

e-Learning Artificial Intelligence Leadership Brainstorming 76

Hubspot Sales

MARCH 4, 2019

All I had to do to be successful was guide prospects through how to improve their marketing efforts. We need to take a cue from our buyers. Content-wise, sales organization should invest in three types of training: Systems and operations, process, and solution. Source: HubSpot Research. Training by inquiry is more personal.

Sales Training 104

Sales Training Sales Onboarding Sales Management 104

Nutshell

AUGUST 11, 2020

Visual cues in digital marketing influence users to click stuff and make decisions. If your content isn’t visually optimized, you’re losing money. Visual cues make that possible. What are visual cues in digital marketing? Visual cues are vital for providing a seamless user experience (UX).

Digitalization 127

Digitalization Marketing Decision-making Software 127

SmartKarrot

APRIL 22, 2022

The onboarding process can include video tutorials, welcome emails, educational guides, etc. You can have inbound content such as informative blogs, e-books, white papers, etc. These communities are also a source of free and valuable content and some insider knowledge on the product/service.

B2B 10

B2B Value Proposition Banking Onboarding 10

Insightly

AUGUST 27, 2023

Tailor them to your specific product offering, content, and audience. Reinforce they made a good decision, and provide some content in case they want more information on product care/features. A drip campaign can provide targeted content to supplement their research before purchase. How are drip campaigns used?

Marketing 52

Marketing Digitalization Decision-making CRM 52

Nutshell

MARCH 12, 2024

Table of Contents What is a landing page? Align your headline with your ad Regardless of how you promote your landing page, your visitors must click on some form of promotional content or advertisement to reach the page. The CTA takes visitors to a page with a guided tour film and a few other informative videos.

Value Proposition 71

Value Proposition Publishing Media Decision-making 71

Hubspot Sales

MAY 10, 2021

Learn about the evolving impact of intelligent tools on sales coaching for developing a top-performing team with this free conversation intelligence guide. The tool offers three main features including conversation assistant, conversation intelligence, and conversation collaboration. Why is conversation intelligence important?

CRM 119

CRM Software Software Sales 119

Zendesk

APRIL 7, 2022

In this guide, we’ll cover: What is customer rapport? Use verbal cues like “okay,” “yes,” and “uh-huh” to show you’re paying attention. I purposely slow down the delivery and take pauses for people to absorb the content of what I have just said,” he explains. Why establish rapport with customers? What is customer rapport?

e-Learning 98

e-Learning eCommerce Communication Negotiation 98

SmartKarrot

JULY 1, 2022

Helps create great content. You can also create great content that helps customers in the long run. Since you know their pain points, it is simpler to address them with the right content and convert them. Content can give a subtle nudge to move forward in the process. Makes the product features more user friendly.

B2B 10

B2B Communication Customer Success Account Management 10

SmartKarrot

MAY 25, 2022

In our previous blog, A Beginner’s Guide to Customer Testimonials , we have discussed customer testimonials, the different types, and the best practices for posting them. Apart from that, the video content is crisp and clear and does not confuse the viewer. It comes from the cloud-based content management company Box.

Banking 10

Banking Decision-making Customer Success Publishing 10