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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

Customer-facing teams need to continue to up their virtual game, even as they learn how to optimize a balance of virtual and in-person engagement. COVID-19 has accelerated a trend already underway toward increased virtual interactions between customers and their suppliers. Just 5 percent report no success at all ( Figure 3 ).

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What Are the Most Lucrative Ecommerce Niches in 2020?

Hubspot Sales

In this article, we’ll look at the recent changes to the ecommerce landscape and what they mean for you as you start your online business journey or pivot into a new niche. The COVID-19 pandemic has had an enormous impact on the ways we live, work, socialize, and shop. The State of Ecommerce in 2020.

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How to Customer Success during Disruption Part I

Desired Path

Companies continually look for ways to improve how they drive customer success. It is a complex practice involving the interests of multiple parties with different objectives, company cultures and many, varied personas and stakeholders. People have many questions about how to handle this. Start there.

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How to Customer Success during Disruption Part I

Desired Path

Companies continually look for ways to improve how they drive customer success. It is a complex practice involving the interests of multiple parties with different objectives, company cultures and many, varied personas and stakeholders. People have many questions about how to handle this. Start there.

article thumbnail

How to Customer Success during Disruption Part I

Desired Path

Companies continually look for ways to improve how they drive customer success. It is a complex practice involving the interests of multiple parties with different objectives, company cultures and many, varied personas and stakeholders. People have many questions about how to handle this. Start there.

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How Gong’s Head of Enterprise Sales Uses Sales Analytics to Drive Decisions & Speed Deals

Hubspot Sales

This year, many brands were forced to drastically change sales tactics during the COVID-19 pandemic and the economic uncertainty that came with it. While some companies saw sales pipelines slow down dramatically , others saw them speed up to the point where it was challenging to keep up. Focus on the right sales metrics.

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7 sales prospecting techniques you need to succeed in 2021

Zendesk

And more than half of customers want to do business with companies that are socially responsible, prioritize inclusion in their workforce, and have empathetic support agents. Prospects are leads who match your company’s customer profile. Today’s customers also care about different things than they did pre-pandemic. What is prospecting?

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