Red Star Kim

OCTOBER 20, 2023

We explored writing from professional services firms and looked at how to improve our firms’ written content. How do we make our words stand out? We are cheerleaders for our clients. Our aim is to stir the soul. Break free from our inner critics who suppress our intuition and shy away from creative endeavour.

Media 130

Media Communication Marketing Digitalization 130

Red Star Kim

OCTOBER 13, 2023

Our focus was on the accelerating change in the market, the professions and marketing and the challenge this presents in anticipating future training needs. Our participants were from junior and senior roles at legal, accountancy and consultancy firms. Although it does provide indepth knowledge of legal services.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Nutshell

JANUARY 31, 2023

We’ve got a long list of improvements in the works, and we’re looking forward to continuing to invest in our product, service, and customers while advancing our mission of helping businesses grow their revenue with powerful, easy-to-use sales and marketing technology. Our team is happy to help you figure out how to get started.

CRM 127

CRM Digitalization Advertising Marketing 127

Hubspot Sales

DECEMBER 13, 2023

You'll provide a brief overview of your product or service and try to gain their interest. You’ll ask open-ended questions to understand their pain points and determine if your product or service is a good fit. Are there any specific features, services, or terms that are of particular importance to you?

Negotiation 104

Negotiation Telecommunications Sales Software 104

Nutshell

APRIL 3, 2024

When you’re running a consulting services business, a good CRM is a must to streamline your client acquisition process and keep a good balance between landing clients and delivering services. Consulting services-specific CRMs were built to help consulting firms create and optimize their sales process.

CRM 71

CRM Software Software Acquisition 71

Hubspot Sales

MARCH 18, 2024

Subscribe to our newsletter. How we spend our time says so much more about who we are than how we spend our money does.” So if you catch yourself uttering something like “Our price is 20% lower,” or “Compare our price to Product X’s price,” cut yourself off. Want more “Pipeline” Content?

Advertising 108

Advertising Sales Marketing 108

Brooks Group

APRIL 18, 2024

As humans, it’s in our nature to be drawn to stories. A good story grabs our attention, helps us visualize and understand information, and connects us to both the storyteller and the characters within the story. Illustrate Value Stories provide a tangible illustration of the value your product or service can bring to the prospect.

Sales 95

Sales Decision-making Sales Training Communication 95

Zendesk

MARCH 18, 2024

In the current landscape of customer service, expectations are skyrocketing, with demands for faster and higher quality service experiences becoming the norm. – How implementing WFM and QA can provide organizations with a loop of continuous improvement on service operations. .

Meetings 64

Meetings Organization Management 64

Hubspot Sales

DECEMBER 5, 2023

Buyers already do their own research and prefer self-service tools: Before we get too deep into the future, let’s look at the present. In fact, 96% of sales pros say that when they first speak to a prospect, they’ve already researched their product/service.

Decision-making 110

Decision-making Sales Prioritization 110

Zendesk

OCTOBER 6, 2022

Examples of bad customer behavior are typically what make for breaking news in the world of customer service. More than a lack of gratitude or a bit of unpleasantness, many frontline customer service agents have faced truly difficult scenarios. Celebrate good service. That’s not okay. Keep the high fives coming.

Digitalization 98

Digitalization Customer Experience Organization Management 98

Zendesk

JANUARY 18, 2024

The Zendesk Agents of Change program partners with nonprofit organizations that offer workforce development training and upskilling services to historically marginalized or underrepresented adult communities. We consciously built our program to prepare students to become Zendesk masters.”

Digitalization 78

Digitalization Organization Marketing Software 78

Zendesk

APRIL 13, 2023

Designing the best customer experiences and providing customer service is a day-in and day-out job. Building relationships, practicing patience, righting a wrong, and figuring out how to streamline operations all represent the hard work that our customers do again and again with their customers. Needless to say, we’re excited.

Customer Experience 98

Customer Experience 98

Luminas Strategy

APRIL 21, 2024

Adamczyk’s narrative underscores the imperative of aligning digital initiatives with customer-centricity, value-added services and innovative product development. Read it through the lens of your customer centricity initiatives, value-added services and product development. Was the investment worth it?

Innovation 52

Innovation Organization Digital Transformation Digitalization 52

Hubspot Sales

JANUARY 4, 2024

Poor customer experience HubSpot's research suggests that poor customer service can drive away potential sales. If one in six shoppers leave due to bad experiences, it's crucial to maintain high service standards to avoid losing potential revenue. When I led a sales team of a startup Signum AI, I twice failed our monthly targets.

Sales 112

Sales Management Sales Management Marketing 112

Zendesk

MAY 27, 2022

As a service-first company, we update our terms and policies on an annual basis, driven by customer feedback, evolving legal standards, and product updates. If you would like more information about our legal terms, please visit our Agreements and Terms Website. A summary of the key updates is below.

Communication 98

Communication 98

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. He directed his team to refresh the articles and revamp the site navigation, and now self-service articles number around 2,000. “We

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Customer Think

OCTOBER 26, 2023

Only, our first attempts resulted in messaging full of the competitor’s language; messaging that exaggerated our products/services; messaging that was too generic in its personalization to prompt any reasonable […]

Sales 86

Sales 86

Zendesk

FEBRUARY 13, 2024

Express openness to understanding their perspective and improving your services or products based on customer feedback. Don’t overlook discussing preventive measures Neglecting to address how you plan to prevent similar issues in the future might leave customers feeling uncertain about the reliability of your service or products.

Communication 52

Communication Logistics Meetings Customer Experience 52

Brooks Group

MARCH 7, 2024

Each type of buyer may have very different reasons for purchasing the same product or service. They make buying decisions about products and services they don’t personally use. This may derive from a lack of specific expertise with your product or service. What Is a Consultative Selling Approach?

Procurement 68

Procurement Management Decision-making Sales Training 68

Planview

JANUARY 2, 2024

Clients seeking assistance in ensuring their organizations are well-prepared for success can turn to Planview’s Evolve Advisory Services. To learn more about what it’s like to be part of the Evolve Advisory Services team, we turn to Debra Aizikovitz , who serves as digital transformation practice lead.

Digital Transformation 98

Digital Transformation Digitalization Government Decision-making 98

Zendesk

NOVEMBER 14, 2022

These price increases across food, fuel, and consumer goods and services are real and especially significant in parts of the world already struggling with poverty and unrest. Perception impacts our reality. So if we think we’re in or headed for a recession, then this guides our decision-making. This matters.

Supply Chain 98

Supply Chain Decision-making Banking Meetings 98

Hubspot Sales

APRIL 15, 2024

But as with any other skill, some salespeople have a better grip on prospecting than others — and we, here at the HubSpot Sales Blog, want to do our part to make sure you prospect as effectively as possible. I've noticed a few habits that set our team apart, such as utilizing advanced CRM tools.

Sales 114

Sales Prioritization CRM Communication 114

Planview

JANUARY 10, 2022

At Planview, we have two great products that meet the varying needs of Professional Services organizations—whether it be products for Professional Services companies, professional services groups embedded in product companies, or those providing Managed Services. TSW Conference.

Energy and Utilities 98

Energy and Utilities Profitability Decision-making Acquisition 98

Hubspot Sales

JANUARY 5, 2024

It’s been pretty exciting to see the creativity that people all over the world are bringing to AI to improve their processes, create new services, and make being in business more fun and profitable. Let your [smaller thus less expensive] customer service team focus on the bigger and more complicated problems.

Internet 95

Internet Sales Communication Media 95

Hubspot Sales

NOVEMBER 14, 2023

With AI for the sales process, our team is no longer burdened with the tedious process of manually searching for leads on various websites and manually transferring them into our CRM," he told me. Weinberger told me, "At Bardeen.ai, we utilize AI for buyer research to enhance our outreach efforts on a larger scale.

Energy and Utilities 99

Energy and Utilities Media Sales Publishing 99

Flevy

MARCH 30, 2024

It is based on a single survey question that asks participants to rate their propensity to recommend an organization, product, or service to others. Despite the criticisms of its validity and effectiveness as a predictor of organizational growth, NPS is widely used by organizations to assess customer satisfaction thereby improving services.

Digital Transformation 52

Digital Transformation Digitalization Profitability Organization 52

Customer Think

SEPTEMBER 21, 2023

We’ve all experienced frustration at poor customer service at some point, and these experiences more often than not taint our impression of the company that provided it. That’s why prioritizing excellent customer service must be a priority focus of any business that takes its reputation seriously.

Prioritization 80

Prioritization 80

Nutshell

APRIL 3, 2024

Our picks for CRM software: Nutshell : When starting out, you need a simple and affordable way to manage your leads and close more deals. With a robust starter option plan and unique add-on options, Nutshell is built for service businesses looking to scale. Or contact our team to learn more about how Nutshell can help your business.

Software 71

Software Software CRM Acquisition 71

Customer Think

NOVEMBER 8, 2021

In complex B2B buying, it’s popular to talk about being consultative and/or creating value with our customers. We talk about sales people as problem solvers, working with our customers to identify and help solve their problems. Despite giving lip service to these concepts, it seems our actions are focused on the opposite.

B2B 117

B2B Sales 117

Nutshell

MARCH 15, 2024

Lead nurturing is the process of building relationships with prospects who aren’t quite ready to purchase your product or service. Part of relationship-building is also educating the prospect on how your product or service can resolve their problems and improve their business. DOWNLOAD Ready to become a better sales leader?

CRM 71

CRM Software Software Communication 71

Zendesk

JANUARY 25, 2022

Here at Zendesk, we believe that trust is at the core of all our interactions with our customers. Global privacy regulations are evolving at a rapid pace and we are focused on providing the tools our customers need to enable compliance. As a customer, it’s important to understand how vendors use and secure your data.

Government 98

Government Management 98

Zendesk

FEBRUARY 6, 2024

Artificial intelligence has the potential to not only improve the customer experience but also drastically improve the admin and service operations experience. Here’s what you can expect from our latest releases. For more details on our improved schedule generation and editing and other EAPs, click here.

Artificial Intelligence 59

Artificial Intelligence Finance Prioritization Innovation 59

Flevy

APRIL 14, 2024

This metric is based on the principle that customer loyalty increases when products and services are easily accessible. CES is valued for its simplicity, quick evaluation, and adaptability across various service channels, making it highly relevant for measuring business outcomes and providing actionable insights.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52

Customer Think

JULY 7, 2023

These approaches enable organizations to gain valuable insights, enhance their products/services, and deliver the exceptional experiences our customers have come to expect. By actively listening to customers, organizations can meet customer expectations, drive loyalty, […]

Media 106

Media Meetings Organization Customer Experience 106

Zendesk

NOVEMBER 14, 2023

In our 2023 Employee Experience Trends Report , 79 percent of EX professionals said that EX will be a higher priority within the next 12 months. Given the significance of EX, we’re thrilled to announce our latest batch of product innovations, designed to help internal service teams, such as IT and HR, deliver exceptional employee experiences.

Innovation 52

Innovation Finance Onboarding Prioritization 52

Zendesk

AUGUST 3, 2022

But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate their offerings from traditional financial service providers who have online offerings as well. That gives fintechs a golden opportunity to stand out with high-quality customer service.

Financial Services 98

Financial Services Banking Customer Experience Customer Success 98

Nutshell

MARCH 25, 2024

And you wouldn’t be alone—this is how many businesses introduce their clients to their products and services. Client onboarding is a structured procedure that includes a series of steps to welcome new customers and provide them with the information they need for success using your product or service. But there’s more to do.

Client Onboarding 127

Client Onboarding Onboarding Customer Experience CRM 127