Remove podcasts how-succeed-keeping-employees
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Building and optimizing your diverse, multifunctional “Dream Team”

Strategic Account Management Association

So how do we as leaders effectively partner and connect with this workforce and, most importantly, with our multi-generational customers? Can we keep our teams moving forward to drive real productivity and value? This involves understanding how the adult learner gets new information and shifting to meet them where they are.

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Top 35 customer service and support podcasts for 2024

Zendesk

Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule. This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights.

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How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt

Zendesk

In this episode of Conversations with Zendesk, Ian Hunt , Liberty London’s director of operations and customer services, explained that the company’s success stems from keeping it simple: focusing on providing service that keeps customers coming back. Were you fast? Were you friendly? Were you factual?”

Retail 52
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How to Get Into Sales Without a Degree [+ 7 Expert Tips]

Hubspot Sales

In this guide, we’ll explore how you can get into sales without a degree. 7 Expert Tips to Get a Sales Job Without a Degree How to Find Entry-level Sales Jobs What does it mean to work in sales? “My His previous experience — while not in sales — set him up to succeed,” says Adam Jay, chief revenue officer at Falkon. “He

Sales 105
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17 Sales Training Games, Activities, & Ideas to Ramp Up Your Team

Hubspot Sales

Your reps need to learn and retain all of the company-specific skills and knowledge in order to succeed in their jobs. Subscribe to industry publications, newsletters, and podcasts. I once spoke to a software engineer who described his job as "coming in and figuring out how to break our software everyday."

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What is a customer journey map? How to create one + templates

Zendesk

With a customer journey map, you can see how your storyline tends to play out—where you’re succeeding and where you’re losing customers. How to create a customer journey map 3 customer journey map examples Customer journey mapping best practices Customer journey map templates What is a customer journey map?

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10 Common Sales Job Interview Questions and How to Answer Them

Hubspot Sales

How do you generate, develop, and close sales opportunities?". What went wrong and how could the outcome have been different?". How do you keep up with the latest industry trends in sales?". How do you make sure you leave the best impression possible? How do you generate, develop, and close sales opportunities?".

Sales 137