QYMATIX

MARCH 19, 2024

AI in Wholesales and Industrial Distribution: The Winds of Change in B2B Sales. In the world of B2B sales, where specialist wholesalers in Germany cater to 5,000 to 10,000 customers and juggle an inventory of 20,000 to 100,000 items , the winds of change are blowing more robustly than ever. Customers value transparency and consistency.

B2B 52

B2B Digitalization Suppliers Sales Analytics 52

Planview

MARCH 15, 2024

With a rapidly evolving digital landscape that continues to introduce waves of uncertainty, companies and organizations alike struggle for clarity and cognizance in organizational delivery for customer value. It’s no surprise the abundance of moving parts contributes to an ever-ambiguous world for software delivery. What is genAI?

Management 64

Management Artificial Intelligence Decision-making Software 64

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI.

Artificial Intelligence 52

Artificial Intelligence e-Learning Internet Software 52

Zendesk

MARCH 20, 2024

What is customer service quality assurance? Customer service quality assurance (QA) is a systematic process of evaluating customer interactions, identifying areas for improvement, and providing effective coaching to enhance the overall customer experience.

Customer Experience 52

Customer Experience Facilitation Software Software 52

Hubspot Sales

JANUARY 5, 2024

As a small business owner myself, harnessing AI for inside salespeople has been rattling around in my mind since the launch of ChatGPT. It’s been pretty exciting to see the creativity that people all over the world are bringing to AI to improve their processes, create new services, and make being in business more fun and profitable.

Internet 94

Internet Sales Communication Media 94

Zendesk

OCTOBER 17, 2022

This digital revolution in manufacturing includes the development of Artificial Intelligence (AI), which involves using technology to automate complex tasks and discovering patterns in the manufacturing processes that can be used to improve workflow. The Fourth Industrial Revolution (4IR) technologies are expected to create up to $3.7

Manufacturing 98

Manufacturing Artificial Intelligence Suppliers Digitalization 98

Red Star Kim

NOVEMBER 13, 2023

And to ensure that any new systems were adopted by employees and embedded in day to day practice to ensure consistency of service. Who is your customer? What does your customer value? 17% had plans to introduce new private client services and 67% had plans to develop new markets. What results do you seek?

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Nutshell

MARCH 20, 2024

It’s simple — lead generation software. Choosing lead generation software can be tricky, though, with so many tools to choose from. Keep reading as we cover everything you need to know about lead generation software, from the top platforms available to how to choose one for your business.

Software 77

Software Software CRM Management 77

QYMATIX

MARCH 12, 2024

Read how AI-based assistants are taking wholesale sales to a new level and helping companies achieve their goals more efficiently. According to the Federation of German Wholesale, Foreign Trade and Services (BGA), wholesale and foreign trade companies are increasingly realising the potential of using artificial intelligence.

Artificial Intelligence 40

Artificial Intelligence B2B Logistics Sales Analytics 40

Hubspot Sales

NOVEMBER 20, 2023

AI and the pandemic threw a wrench in the typical sales funnel that companies have now realized is too outdated to consistently bring in the profits they want to see. In this post, we’ll further explore the concept of using AI to sell into new industries and review five ways your sales team can leverage it. Don’t worry.

Artificial Intelligence 102

Artificial Intelligence Decision-making Profitability Sales 102

QYMATIX

MARCH 26, 2024

Successfully capturing markets and retaining customers is, therefore, central to the growth and stability of a wholesale business. Although the market is highly competitive, there are innovative strategies that companies can use to capture markets and retain customers for the long term.

Management 52

Management Artificial Intelligence CRM Software 52

Zendesk

MARCH 7, 2024

Businesses today walk on a tightrope when it comes to customer service and efficiency. Businesses can use WFO to optimize their operations, customer experience (CX) , and balance sheet simultaneously. It can also ensure that agents deliver an outstanding customer experience time after time.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

Hubspot Sales

SEPTEMBER 1, 2023

Train AI in sales, and you’ll join 81% of salespeople surveyed who agree that AI significantly reduces their manual tasks and data entry workload. The good news: There’s a way to leverage AI with ethics intact, and we’re showing you exactly how to do so. In this article, find the ethical concerns and best practices for using AI.

Artificial Intelligence 101

Artificial Intelligence Decision-making Sales Software 101

Zendesk

OCTOBER 17, 2023

ChatGPT is an impressive conversational AI (artificial intelligence) chatbot by OpenAI that launched in 2022. But can OpenAI API or ChatGPT be used for customer service? Can businesses use ChatGPT for customer service? Can businesses use ChatGPT for customer service? What is ChatGPT?

Artificial Intelligence 52

Artificial Intelligence Internet Brainstorming Software 52

Hubspot Sales

NOVEMBER 20, 2023

As technology continues to advance, AI has emerged as a game-changer for sales professionals, offering numerous ways to enhance productivity and drive better results. In fact, our recent State of Sales research found that 54% of global sales employees say AI has made it easier for them to stay ahead of their competition.

Energy and Utilities 80

Energy and Utilities Sales Analytics Customer Experience Decision-making 80

Freshworks

JUNE 1, 2023

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge.

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

Zendesk

MARCH 8, 2023

Businesses should know a lot about their customers. After all, most companies possess significant data about the people who buy their products and services. These customers are no longer content to be “caller number eight” in line or receive “personalized” marketing emails that clumsily paste their names at the top.

eCommerce 98

eCommerce Meetings Stakeholders Profitability 98

Hubspot Sales

JANUARY 23, 2024

Sleazy sales reps will try to upsell everyone and anyone, regardless of whether or not the customer actually needs the additional service. But from my experience, when you focus primarily on your customer's experience and goals, upselling benefits both you and your customer tremendously. Lean into AI.

Media 90

Media Decision-making Customer Experience Marketing 90

Zendesk

OCTOBER 31, 2022

Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language. 3 benefits of multilingual customer support automation. 3 benefits of multilingual customer support automation.

Customer Experience 98

Customer Experience Software Software Acquisition 98

Zendesk

OCTOBER 25, 2023

It’s the deafening buzz of AI chatter—chatter about AI and chatter about another awkward transcript from ChatGPT. It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind.

Customer Experience 52

Customer Experience e-Learning Innovation Decision-making 52

Zendesk

OCTOBER 25, 2023

It’s the deafening buzz of AI chatter—chatter about AI and chatter about another awkward transcript from ChatGPT. It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind.

Customer Experience 52

Customer Experience e-Learning Innovation Decision-making 52

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

Artificial Intelligence 52

Artificial Intelligence e-Learning Customer Experience Internet 52

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply. What is the difference between AI and intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Decision-making Brainstorming Software 52

Nutshell

JANUARY 17, 2024

Customer reviews are a valuable asset to your business — the good and the bad. From improving your sales processes to using positive reviews for peer-driven marketing, customer reviews are your golden ticket. The key to making the most of your customer feedback? In turn, this can boost credibility and trustworthiness.

Artificial Intelligence 71

Artificial Intelligence CRM Software Software 71

QYMATIX

MAY 6, 2024

For B2B companies, possessing the tools to explore customer behaviour and prioritise leads not only aids productivity but helps boost that all-important bottom line. Ten years ago, only big technology companies could afford to develop or to implement sales analytics software to find cross-selling or to reduce customer churn.

Sales Analytics 52

Sales Analytics Key Account Management B2B Sales 52

Arpedio

APRIL 15, 2024

In today’s rapidly evolving business landscape, artificial intelligence (AI) has emerged as a pivotal tool in revolutionizing the sales domain. Importance of AI in the Sales Domain The importance of AI in the sales domain cannot be overstated, particularly in today’s fast-paced and data-driven business landscape.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

QYMATIX

FEBRUARY 5, 2024

Generative Artificial Intelligence (AI) has made fantastic progress in recent years and is increasingly influencing various aspects of our lives. Even before ChatGPT, there were impressive generative AI models. For example, AI entered our everyday lives in 2011 with Apple’s “Siri” launch.

B2B 52

B2B Artificial Intelligence Manufacturing Innovation 52

Zendesk

OCTOBER 19, 2023

What is a service desk chatbot? A service desk chatbot can provide 24/7 support to employees and customers, quickly answering various queries, from internal IT requests to customer questions. In business, helping to fix a customer or employee issue is kind of like solving a mystery.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Software Software 52

QYMATIX

MARCH 19, 2024

AI in Wholesales and Industrial Distribution: The Winds of Change in B2B Sales. In the world of B2B sales, where specialist wholesalers in Germany cater to 5,000 to 10,000 customers and juggle an inventory of 20,000 to 100,000 items , the winds of change are blowing more robustly than ever. Customers value transparency and consistency.

B2B 40

B2B Digitalization Suppliers Sales Analytics 40

Flevy

MARCH 20, 2024

It’s especially relevant for mid-size to large organizations looking to leverage AI for automating customer service, enhancing decision-making processes, or improving efficiency in various tasks. Navigate the limitations and ethical considerations associated with using generative AI technologies.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The ICX is a revolutionary way for businesses to exceed customer expectations and enhance their bottom line at scale.

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

Artificial Intelligence 52

Artificial Intelligence Decision-making Stakeholders Government 52

Zendesk

JULY 7, 2023

This guide takes a deeper look at Zendesk’s adaptable Agent Workspace, which is the interface customer service agents use to manage customer conversations across all channels. The post The guide to customizing your customer service software appeared first on Zendesk.

Software 52

Software Software Management 52

Nutshell

JANUARY 24, 2024

As artificial intelligence (AI) takes a more prevalent role in today’s world, you’ll find more opportunities to integrate this technology into your business strategy. For example, AI is revolutionizing sales and helping sales teams kick their efficiency up a notch. What is revenue intelligence? So, how does this work?

Artificial Intelligence 71

Artificial Intelligence Software Software Advertising 71

Zendesk

OCTOBER 6, 2023

From handling basic account management issues to tackling complex technical problems, your team is busy on the front lines ensuring customers reach successful resolutions. While it’s critical to provide excellent support consistently, it can be difficult to do so, especially when you have a wide range of customers.

Software 52

Software Software Account Management Management 52

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

Computers and Electronics 52

Computers and Electronics Artificial Intelligence Prioritization Customer Experience 52

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52