Arpedio

APRIL 30, 2024

Unlike traditional methods, value selling focuses on delivering unique value to customers and aligning their needs with your product or service. By understanding and implementing value selling strategies, you can elevate your sales approach and close more deals. So, why does value selling matter?

Value Selling 52

Value Selling Value Proposition Negotiation Decision-making 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Flevy

FEBRUARY 17, 2024

In today’s digital world, understanding your customer base is more crucial than ever. Customer Segmentation and Analysis stands at the forefront of this understanding, enabling organizations to tailor their strategies, products, and services to meet the diverse needs of their customers.

Management 52

Management Digital Transformation e-Learning Acquisition 52

Arpedio

JANUARY 3, 2024

When it comes to revenue analysis , businesses need to pay attention to specific metrics that can help them optimize their revenue strategies. ACV refers to the total value of signed contracts over a specific period, while ARR is the recurring revenue generated from contracted services.

Decision-making 52

Decision-making Profitability Software Software 52

SuperOffice

JULY 5, 2022

B2B marketing is simple: Attract new customers and keep existing customers. The strategies differ depending on who you want to communicate with. It happens in three stages: Speak with existing customers. If you have paying customers, speak with them. If you have paying customers, speak with them.

B2B 129

B2B Marketing Acquisition Media 129

Flevy

OCTOBER 5, 2023

It suggests a magic strategy or tactic that works for every organization. In order for Growth Hacking to be successful, marketers need to first evaluate whether the product or service that they are developing or offering is something customers are willing to spend money on or not. Marketing and Growth Hacking are synonymous.

Acquisition 103

Acquisition Investors Digital Transformation Profitability 103

PandaDoc

APRIL 17, 2024

Calculating ACV can deliver many benefits , from increased customer retention to better forecasting. The former tracks revenue from individual customers, whereas ARR looks at total revenue. This is the total revenue you gain from a customer for a specific contract throughout their relationship with your organization.

Sales 52

Sales Internet Profitability CRM 52

Arpedio

FEBRUARY 20, 2024

Churn refers to the rate at which customers or subscribers stop using a company’s product or service over a certain period of time. It is a critical metric for businesses, particularly those with subscription-based models like software as a service (SaaS), telecommunications, or media streaming services.

Telecommunications 40

Telecommunications Profitability Media Software 40

Arpedio

APRIL 30, 2024

Understanding Account Growth Strategy In this section, we will take a closer look at the intricacies and purpose of account growth strategy. Understanding how to effectively implement this strategy is crucial for long-term success in maximizing your business growth and revenue.

Account Growth 52

Account Growth Client Relationships Business Growth CRM 52

Insightly

APRIL 29, 2024

Marketing teams rely on diverse tools to execute strategies effectively, streamline workflows, and achieve their goals. The short answer is yes: Customer Relationship Management (CRM) software can be a significant benefit to marketing teams. Surprisingly, the one tool that could be most beneficial may be the one your team is missing.

CRM 52

CRM Marketing Decision-making Facilitation 52

Arpedio

JANUARY 5, 2024

At the heart of every thriving enterprise lies a keen focus on business relationship optimization , a task achieved through strategic roles that many might find overlapping—Account Management and Customer Success. While both functions are instrumental in driving organizational growth, distinguishing their unique contributions is fundamental.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

DemandFarm

MAY 2, 2024

Effective relationship management transcends mere customer satisfaction—it’s a strategic endeavour that involves nurturing deep connections that foster loyalty, satisfaction, and mutual growth. The global Customer Relationship Management market is projected to grow from $71.06 billion in 2023 to $157.53

Management 40

Management Banking CRM Profitability 40

Arpedio

JANUARY 3, 2024

Understanding the Roles in Business Hierarchies The efficacy of client services within any organization relies on a well-structured business hierarchy. This structure is essential for role clarification and the streamlining of processes that enhance customer satisfaction and business operations. Who is an Account Executive?

Account Management 52

Account Management Management Acquisition Account Growth 52

Hubspot Sales

SEPTEMBER 27, 2023

Excited about the potential of subscription-based offerings, you convince your team to launch a new subscription service. The initial response is promising, with customers signing up left and right. Customers are complaining about billing errors, experiencing delays in service activations, and struggling with subscription changes.

Management 86

Management Software Software Decision-making 86

Flevy

FEBRUARY 21, 2024

By harnessing the power of Market Analysis, organizations can direct their resources more effectively, tailor their marketing strategies to meet customer needs , and ultimately, drive sustainable growth. Relevance : A critical KPI for evaluating the effectiveness and efficiency of marketing strategies and budget allocation.

Marketing 52

Marketing Management Digital Transformation Value Proposition 52

Customer Think

JANUARY 31, 2023

Today, an effective retention strategy not only has to be quick but also agile in responding to the growing complexity of customer churn.

84

84

Hubspot Sales

MARCH 9, 2021

Now, I'm going to go out on a limb and guess he wasn't talking about pinning down a pricing strategy for your business, but that quote still applies in that context — although maybe with a little less dramatic flair. What you charge for a product or service can't be chosen indiscriminately. Improving Retention.

Profitability 131

Profitability Decision-making Prioritization Marketing 131

Arpedio

MARCH 13, 2024

.” This approach represents a fundamental shift in how businesses engage with their customers, placing the product itself at the forefront of the sales process. Product-led sales is a strategy where the product itself serves as the primary driver of customer acquisition, conversion, and retention.

Acquisition 52

Acquisition Prioritization Onboarding Sales 52

Planview

APRIL 29, 2024

Most strategies carry with them a failure rate of 60-90%. This isn’t a revelation: Organizations have been dealing with failed strategies for decades. If leaders want their AI bets to pay off, they need to transform strategy implementation from organizational weakness to core competency.

Innovation 64

Innovation Remote Working Communication Leadership 64

Zendesk

MARCH 20, 2024

What is customer service quality assurance? Customer service quality assurance (QA) is a systematic process of evaluating customer interactions, identifying areas for improvement, and providing effective coaching to enhance the overall customer experience.

Customer Experience 52

Customer Experience Facilitation Software Software 52

Zendesk

AUGUST 9, 2023

Those investments can yield significant dividends: better morale, increased productivity, and higher levels of talent retention. To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Apptivo

OCTOBER 3, 2022

Who is a buyer and who is a customer? And, when and how does a buyer become a customer? The difference is, with the first sale, the business has got a buyer, and when the business makes the buyer come back and buy more, they have got themselves a customer. A customer is one who has made it his/her custom to buy at the business.

Marketing 98

Marketing Value Proposition CRM Publishing 98

Help Scout

MAY 12, 2021

Great customer service delivers real business value. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.

Finance 115

Finance Account Management Business Growth Communication 115

Arpedio

JANUARY 9, 2024

Elevating Account Management Through Metrics and KPIs Explore ARPEDIO's Account Management Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective Account Management strategies and tools becomes paramount. Proactive Issue Resolution: Metrics act as an early warning system.

Account Management 52

Account Management Management Client Relationships Account Planning 52

Zendesk

OCTOBER 20, 2023

Your business is only as successful as your customers are. When you make sure customers have what they need to succeed, you also win as a business. In order for businesses to efficiently and systematically achieve the criteria above they should create customer success plans. What is a customer success plan?

Customer Success 52

Customer Success Onboarding Software Software 52

Zendesk

APRIL 5, 2022

According to the Zendesk Customer Experience Trends Report 2022 , 61 percent of customers would leave a company for its competitor after just one bad experience—a 22 percent jump from last year. It’s now more important than ever for support teams to track customer retention metrics. Customer churn rate.

Retail 98

Retail Acquisition Customer Experience Prioritization 98

ProlifIQ

OCTOBER 4, 2023

Where To Start In the complex world of B2B sales and account management, success hinges on the ability to develop and execute a robust account management strategy. We’ll walk through the key components of building an effective account management strategy that drives revenue, customer retention, and loyalty.

Account Management 52

Account Management Management Account Planning Key Account Management 52

Zendesk

SEPTEMBER 6, 2022

Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. Balance your human and automation strategy.

Decision-making 98

Decision-making Prioritization Business Growth Organization 98

Arpedio

DECEMBER 15, 2023

This involves identifying their needs, communicating effectively, and providing value through customized solutions. At its core, account management is all about ensuring customer satisfaction and driving business growth through effective client management. This, in turn, can drive growth and revenue for the business.

Account Management 52

Account Management Management Client Relationships Negotiation 52

Apptivo

DECEMBER 1, 2021

This statement is a powerful one that defines the complete relationship between a company’s employees and their customers. Employees bridge the gap between customers and a business. As a matter of fact, it emphasizes the key role employees play to bring in new customers and improve customer loyalty.

CRM 98

CRM Software Software Organization 98

Flevy

MARCH 26, 2024

The importance and usefulness of business frameworks in the consulting world—especially among the global strategy firms—cannot be overstated. Each FlevyPro consulting framework presentation follows the standard “headline-body-bumper” design structure that is utilized by all the global strategy consulting firms.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Arpedio

JANUARY 5, 2024

In the dynamic terrain of sales, forging a path to success is an intricate dance of strategy, customer insight, and relentless pursuit of growth. Central to this quest is the art of strategic account planning , a methodical approach that marries sales strategy with customer relationship management to foster business growth.

Account Planning 52

Account Planning Value Proposition Account Management Sales 52

Zendesk

OCTOBER 18, 2023

Unfortunately, security incidents are more and more common, which means many companies are leaning on trust to galvanize their customer relationships. Trust is the cornerstone of customer relationships, but in today’s changing data privacy and security landscape, it’s hard to earn and easy to lose. Sounds familiar, right?

Customer Experience 69

Customer Experience Government Meetings 69

Flevy

FEBRUARY 20, 2024

In an ever-evolving business environment, the importance of benchmarking cannot be overstated—it is the critical lens through which organizations can view and evaluate their strategies, operations, and overall performance. This strategic imperative has become easier in the modern age where data has been ubiquitous.

Management 52

Management Digital Transformation Profitability Decision-making 52

Arpedio

FEBRUARY 14, 2024

Understanding the nuances between account management and sales can help businesses optimize their strategies and ensure long-term client relationships. Their primary objective is to ensure customer satisfaction and retention, as well as to identify opportunities for upselling or cross-selling to increase revenue.

Account Management 52

Account Management Management Sales Client Relationships 52

Hubspot Sales

NOVEMBER 29, 2021

Audit your strategies to identify inefficiency. You need to take a thorough, comprehensive look at how you're spending money, how you're producing your product or service, your acquisition and retention strategies, and any other crucial factors that impact your revenue generation or production costs.

Profitability 107

Profitability Food and Beverage Computers and Electronics Energy and Utilities 107

Arpedio

JANUARY 3, 2024

When it comes to sales prospecting , there are two primary approaches to reaching out to potential customers: cold calling and warm calling. Cold calling involves reaching out to a prospect who has not previously expressed interest in your product or service. What are the benefits of cold calling?

Client Relationships 52

Client Relationships Sales Communication Prioritization 52