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The Five Health Care Trends Every SAM Needs to Know

Strategic Account Management Association

Over the last two years, mega-mergers between companies like CVS and Aetna resulted in different-in-kind delivery networks. Amidst all of this disruption, IDNs see financial and existential threats on all sides: more demanding purchasers, more cost-conscious consumers and more lucrative services moving out of acute care settings.

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KPI Management: M&A Strategy KPIs

Flevy

Deal Closure Time Definition : The duration from the initiation of merger or acquisition discussions to the official closure of the deal. Relevance : A shorter deal closure time can indicate efficient deal-making processes, minimizing operational disruptions and market uncertainty.

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How to boost sales strategy with a deal desk

PandaDoc

This article highlights how a deal desk functions and its ability to transform the way companies tackle their sales strategy. A deal desk is a team within a company responsible for managing and negotiating deals, contracts, quotes, and other sales documents. How might global or geopolitical events impact service delivery?

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Behind the Numbers: How Leading Tech Firms Improve Their Customer Experience Metrics

Miller Heiman Group

Solving customers’ problems is table stakes in the technology industry: customers simply expect field techs and service reps to, for example, be able to install or repair equipment. Customer Experience Best Practices for Technology Companies. In our global survey of 5,500 consumers , we learned that customers have two needs.

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Embracing AI for business sales success

Showpad

For companies that offer products or services, sales success is central to business success. Forward-thinking companies and their sales teams are already using AI-powered capabilities to their advantage: adding further value to every buyer interaction, while working faster and smarter.

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Unwrapping new integrations

Zendesk

Apizee Apizee (Support) is a remote assistance video chat that enables customer service teams to increase customer satisfaction. Translate Conversations (Support) translate customer tickets instantly for efficient, global support. Once completed, the verification details are automatically recorded in the Zendesk service ticket.

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How One Company Improved Its Customer Experience—Despite the COVID-19 Pandemic

Miller Heiman Group

Recently, the Technology & Services Industry Association (TSIA) honored several technology companies that earned certification in Support Staff Excellence (SSE) for 2020 at its TSIA Interact Virtual Technology & Services event. How Alcatel Continued Delivering Exceptional Customer Service in 2020.