article thumbnail

Increasing Seller Adoption of CRM: Turning a Passive Data Repository into a Powerful Decision-Making Tool

Miller Heiman Group

No seller has ever said, “My CRM helped me close that deal.” Yet customer relationship management (CRM) systems hold the information that could help sellers close deals. Traditionally, CRMs have been bulky and expensive, rendering them unaffordable to small businesses. Today’s CRMs evolved beyond those awkward early steps.

article thumbnail

How Artificial Intelligence Will Change Decision-Making For Businesses

Tenfold

We, in turn, can make more accurate decisions based on AI information. We see it in something as basic as automatic photo-tagging on Facebook, a process developed by Yann LeCun for the company in 2013. In the same we, we can expect AI to be applied further in business, particularly in decision-making.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Selling challenges in professional services: Sales processes and skills

Red Star Kim

Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking. Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship.

article thumbnail

Operationalize Personas to Meet Your 2013 Goals

SBI Growth

Do you want to increase sales and meet your 2013 goals? 4 Keys to Making the Persona Project Successful. What changes do I need to make to our CRM or Sales Force Administration Tools? interactions where decisions are made). What persona drives the biggest “no decision” rates? - Hey, Sales Operations leaders.

Meetings 115
article thumbnail

Rainmaking best practice in professional services firms (Selling behaviours)

Red Star Kim

Traditionally, firms have focused on technical expertise, client impact, and book of business as the criteria for making partner-selection and hiring decisions. Eric Tresh, a partner at law firm Eversheds Sutherland , spends most mornings reviewing recent tax-court decisions. The firm has grown from $800 million to $1.8

article thumbnail

Make Sales Data Meaningful in 2013 by Spending Time in the Field

SBI Growth

Sales Operations Leaders aren’t making data meaningful today. Analyzed win/loss reason our reps fill out in CRM. Developing a holistic understanding of the customer and looking at the world from an outward-in perspective will make data analysis truly meaningful. Problem: We are not going to make the number this year.

article thumbnail

Reflections on 2013: Social Proof, Quota Killers, Failing CRM, and Recommendations

SBI

For me personally, I was honored to get a Silver award for best Sales Blog Post of 2013. Since 2013 is coming to a fast close, I thought I would offer some of our most popular posts here, including the one that took the silver. Why Your Focus on Quota is Killing Revenue Growth (Silver medal winner for best Sales Blog Post of 2013).

CRM 54