Red Star Kim

JUNE 15, 2023

This article from January 2023 Strategic Account Management for Law Firms in the Age of Remote Working – Nexl answers the questions: What is strategic account management (SAM)? no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals).

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

SalesGlobe

MAY 11, 2022

The notion of a “typical” workplace is evolving before our very eyes, and with it, remote work sales compensation plans. As quickly as the pandemic drove offices to remote work, major cities in the U.S. are seeing community Covid numbers go down. Working remotely can largely be viewed in two camps.

Remote Working 52

Remote Working Communication Organization Innovation 52

Zendesk

JUNE 11, 2021

Not only has customer engagement reached record highs, but teams have also been juggling longer hours, new technologies, and the isolation of remote work. No wonder 70 percent of agents report feeling overwhelmed, according to the 2021 Zendesk Customer Experience Trends report. . . 50% of support teams are fully remote.

Remote Working 98

Remote Working Prioritization Customer Experience Communication 98

Zendesk

MAY 14, 2021

Not only has customer engagement reached record highs, but teams have also been juggling longer hours and the isolation of remote work. No wonder 70 percent of agents report feeling overwhelmed, according to the 2021 Zendesk Customer Experience Trends Report. 50% of support teams are fully remote. &nbsp. &nbsp.

Remote Working 98

Remote Working Prioritization Customer Experience Meetings 98

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. How did your life change during lockdown?

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Hubspot Sales

SEPTEMBER 30, 2021

However, by the end of 2021, you're expected to hit much higher revenue goals compared to last year. You need to hire additional reps to ensure you can meet your company's new goals. Enable the same sales floor communication dynamics even in a virtual setting. You can't really replicate that environment in a remote setting.".

Sales 79

Sales Onboarding Sales Leadership Remote Working 79

CoSell

MARCH 16, 2021

As we’ve all seen in 2020, we’re engaged in what researchers have called, “the greatest experiment of all times in remote working.” We’re working virtually and there are few indications that we’ll return to our previous normal. Namely, how can you work efficiently, humanely, and collaboratively in this now-and-next normal?

e-Learning 52

e-Learning Sales Remote Working Decision-making 52

Hubspot Sales

DECEMBER 16, 2020

I interviewed seven sales leaders from across the country to better understand how they overcame the challenges of 2020, what challenges they expect to encounter in 2021, and how they recommend readers combat both. As for next year, Mintis believes the challenge of 2020 has become the status quo of 2021.

Sales 141

Sales e-Learning Remote Working Decision-making 141

SBI

AUGUST 11, 2020

Recent research found that about two-thirds of employees ( 66% ) are currently working remotely at least once per week as a result of the COVID-19 outbreak and by the end of 2021, 25-30% of the workforce will be working from home multiple days a week.

Onboarding 72

Onboarding Sales Remote Working Communication 72

Insightly

APRIL 5, 2021

For most of us, remote work has lasted over a year now. Many of us are facing a future where remote work is here for a long while. According to Gartner , “a hybrid flexible workforce will be the future of the work, with both remote and on-site options as part of the same solution to optimize employers’ workforce needs.”.

Remote Working 59

Remote Working Prioritization Stakeholders Media 59

Zendesk

JUNE 3, 2021

When the COVID-19 pandemic hit, companies were forced to adapt by starting a remote-work experiment. But for some, this new way of working is here to stay. PwC’s Remote Work Survey found that 83 percent of businesses think working remotely has been successful for their organizations. It’s a win-win.

Remote Working 105

Remote Working Emotional Intelligence Meetings Software 105

Aepiphanni

DECEMBER 3, 2020

As we march into 2021, diversity, equity, and inclusion have been at the forefront of our daily dialogue. Even though many companies continue to work remotely due to the COVID-19 pandemic, diversity, equity, and inclusion (DEI) training can’t wait until we’re all back in the office. Focus on alignment. Make it interactive.

Facilitation 40

Facilitation Remote Working Profitability Meetings 40

Planview

JANUARY 10, 2023

How important are in-person connections in an increasingly remote work environment? Planview is on a mission to “Build the Future of Connected Work,” – so I spend a lot of time thinking about the human aspects of connection. That doesn’t mean that the benefits of meeting face-to-face with coworkers are moot.

Remote Working 98

Remote Working Brainstorming Meetings Software 98

Apptivo

APRIL 16, 2021

Bringing businesses to remote areas. As the remote working trend is now higher than ever, there is a huge impact on the employees and has caused them to stay at home and continue working remotely. It is a big challenge for businesses as they need to meet the high expectations of their customers.

Remote Working 85

Remote Working Digitalization Decision-making Facilitation 85

Insightly

JUNE 3, 2022

That’s especially true in the world of B2B sales, where deals have traditionally closed over meetings, handshakes, and other face-to-face interactions. . According to the US Bureau of Labor Statistics, nearly 48 million people voluntarily left their jobs in 2021. Performance suffers as depleted teams struggle to meet revenue goals.

B2B 98

B2B Value Proposition Decision-making Sales 98

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. Team members enjoy doing their jobs, so they’re more likely to get their work done and stay at your company. In November 2021, U.S. Ask managers to schedule weekly 30-minute meetings with each direct report.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. Team members enjoy doing their jobs, so they’re more likely to get their work done and stay at your company. In November 2021, U.S. Ask managers to schedule weekly 30-minute meetings with each direct report.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Red Star Kim

OCTOBER 13, 2023

(Video) (kimtasso.com) Essential soft skills for lawyers (kimtasso.com) Insights included: Process Clarity of learning aims Processes to capture new learning and training needs Methods to measure satisfaction, effectiveness and impact Technology harnessed with online learning platforms that provide both suggestions and standard content Allow people (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Zendesk

APRIL 15, 2022

Most prospects are happier to communicate through email than via phone, text, social media, or in person. 8 out of 10 prospects prefer emails to other forms of communication. Only 25 percent of leads that sales teams generate from marketing strategies are ready to meet with a sales rep. Cold calling sales stats.

Sales 52

Sales Sales Technology CRM Remote Working 52

Insightly

MAY 28, 2021

Work with people I can learn from? Work remotely? Not every position will meet all your goals. You get the benefit of learning and growing without the learning curve of a new industry, new co-workers, and a new office (or Zoom meeting code). Meet new people. Be part of a large or a small team?

Marketing 98

Marketing Decision-making Media Management 98

Insightly

MAY 28, 2021

Work with people I can learn from? Work remotely? Not every position will meet all your goals. You get the benefit of learning and growing without the learning curve of a new industry, new co-workers, and a new office (or Zoom meeting code). Meet new people. Be part of a large or a small team?

Marketing 52

Marketing Digital Transformation Remote Working Decision-making 52

Zendesk

JANUARY 10, 2023

And while many support organizations already rely on business process outsourcing (BPO) as part of their operational strategy, even more businesses are looking to augment their ability to meet customer needs with help from third-party vendors. As a result, the global value of the industry—which was worth $92.5 billion by 2027.

Management 52

Management Customer Experience Remote Working Decision-making 52

Freshworks

APRIL 2, 2021

Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world? But at the beginning of the pandemic, the system simplified their speedy transition to remote working. Freshdesk keeps track of all communication with customers. Looking Ahead in 2021.

Customer Experience 53

Customer Experience Software Software Transportation 53

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. Meet customers where they are.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

PandaDoc

APRIL 3, 2023

The inside sales model is built around the idea of sales reps working from their desks, without leaving the office. This means the inside sales process relies on digital communication, as well as phone calls. This also means that your inside reps’ customer relationships are founded on swift communication.

Sales 52

Sales Decision-making Client Relationships Software 52

Zendesk

NOVEMBER 4, 2021

To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment. Ecommerce was already popular, but the pandemic sparked a huge surge in online retail shopping that has continued into 2021.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Account Management Skills

JUNE 29, 2021

Are you communicating in the best way? So one of the big reasons I’ve invited Simon and Carey on is that they’ve developed recently a really insightful report about their findings, having worked with clients over the last couple of years. So in 2020 and 2021. What actions do we need to take? Are you nimble enough?

Account Management 40

Account Management Meetings Onboarding Client Relationships 40

Account Management Skills

AUGUST 2, 2021

I mean, I used to have this thing a blue Halo where I’d meet 50 new people each month. It’s not just about the tactics for generating new business, but it’s also how you show up in your new business meetings and your ability to communicate and build rapport really quickly with those prospective clients.

Account Management 52

Account Management Client Relationships Management Meetings 52

Zendesk

APRIL 26, 2021

Communication skills. Remote work skills. Good customer service requires a mix of the right skills and customer service software that meets customers needs and sets support teams up for success. But in a remote-first world, they don’t always have the option to walk over to a teammate’s desk. Using AI as a partner.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

SalesGlobe

NOVEMBER 15, 2022

But then we started to see a real growth of inside sales in B2B and that center of excellence where people work together in teams. And many of you on the the on our meeting today on our roundtable will probably be familiar with that. And then what we’re seeing now is a shift from 2021 to 2022 in the following year.

Sales 52

Sales Value Proposition Retail Acquisition 52

PandaDoc

MAY 25, 2021

Category: Business Communication. Many businesses were slow to adapt their communication practices to the 21st century. For a while, it seemed like professional communication at large companies would freeze at email, while informal communication evolved to include texting, social media, and instant messaging.

Software 52

Software Software Co-Creation e-Learning 52

PandaDoc

MAY 25, 2021

Category: Business Communication. Many businesses were slow to adapt their communication practices to the 21st century. For a while, it seemed like professional communication at large companies would freeze at email, while informal communication evolved to include texting, social media, and instant messaging.

Software 52

Software Software Co-Creation e-Learning 52

Zendesk

MARCH 10, 2021

We also know based on the Customer Experience Trends Report 2021 that 65 percent of customers want to buy from companies that offer quick and easy online transactions. Read on to better understand customers’ priorities and how you can meet (and exceed) their expectations. Meet your customers where they are. Fast replies.

Media 52

Media Digitalization eCommerce Customer Experience 52