Red Star Kim

NOVEMBER 8, 2022

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Hubspot Sales

OCTOBER 28, 2020

If you’re still leading the same way you have been for years, now is the perfect time to adapt your leadership style to better meet the needs of your organization during challenging times. Andrews and her team work with company Presidents, CEOs, and sales executives who are frustrated with stalled revenue, and lack of company growth.

Prioritization 102

Prioritization Leadership Sales Sales Leadership 102

Red Star Kim

FEBRUARY 15, 2024

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Zendesk

AUGUST 10, 2021

7 sales prospecting techniques (and how they’ve evolved in 2021). Though the techniques may be familiar, you may need to slightly adjust their execution in 2021 to appeal to post-pandemic customers. Build prospecting into your calendar just like you would schedule a client meeting. Book intentional time for prospecting.

Sales 52

Sales Digitalization Media Software 52

Openview

MARCH 1, 2021

Not only is this the company’s biggest round to date, but last year’s $58 million Series C — which closed just as the COVID-19 pandemic was kicking off and remote working, to better enforce social distancing, was starting to take off with it — valued the company at just over $302 million, according to PitchBook data.

Cybersecurity 199

Cybersecurity Investors Management Remote Working 199

Red Star Kim

JUNE 15, 2023

This article from January 2023 Strategic Account Management for Law Firms in the Age of Remote Working – Nexl answers the questions: What is strategic account management (SAM)? no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals).

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

OCTOBER 13, 2023

(Video) (kimtasso.com) Essential soft skills for lawyers (kimtasso.com) Insights included: Process Clarity of learning aims Processes to capture new learning and training needs Methods to measure satisfaction, effectiveness and impact Technology harnessed with online learning platforms that provide both suggestions and standard content Allow people (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Apptivo

APRIL 16, 2021

Bringing businesses to remote areas. As the remote working trend is now higher than ever, there is a huge impact on the employees and has caused them to stay at home and continue working remotely. It is a big challenge for businesses as they need to meet the high expectations of their customers.

Remote Working 85

Remote Working Digitalization Decision-making Facilitation 85

SalesGlobe

MAY 11, 2022

The notion of a “typical” workplace is evolving before our very eyes, and with it, remote work sales compensation plans. As quickly as the pandemic drove offices to remote work, major cities in the U.S. Now, companies are facing a fork in the road when it comes to remote work and remote work compensation plans.

Remote Working 52

Remote Working Communication Organization Innovation 52

Xant

APRIL 1, 2021

Remote work is now a necessity. Sales teams that haven’t embraced remote-enabled technology are scrambling and have had to lean on systems that are largely untested on a wide scale. But buyers now work remotely too. Embracing innovative tech is what will distinguish the leaders in sales from the rest of the pack.

Artificial Intelligence 98

Artificial Intelligence CRM Prioritization Sales 98

PandaDoc

MAY 25, 2021

There’s no need to use four other services when PandaDoc can meet all these needs in one place. It helps us to meet our deadlines and requirements. In a work environment where collaboration and effective remote work are equally important, Dropbox helps businesses balance their workforce’s needs with ease.

Software 52

Software Software Co-Creation e-Learning 52

Insightly

JUNE 3, 2022

That’s especially true in the world of B2B sales, where deals have traditionally closed over meetings, handshakes, and other face-to-face interactions. . According to the US Bureau of Labor Statistics, nearly 48 million people voluntarily left their jobs in 2021. Performance suffers as depleted teams struggle to meet revenue goals.

B2B 98

B2B Value Proposition Decision-making Sales 98

ACT

MARCH 21, 2023

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. While the world has returned to its pre- pandemic normal in many ways, the shift to remote work has not entirely abated.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Zendesk

JUNE 11, 2021

Not only has customer engagement reached record highs, but teams have also been juggling longer hours, new technologies, and the isolation of remote work. No wonder 70 percent of agents report feeling overwhelmed, according to the 2021 Zendesk Customer Experience Trends report. . . 50% of support teams are fully remote.

Remote Working 98

Remote Working Prioritization Customer Experience Communication 98

PandaDoc

MAY 25, 2021

There’s no need to use four other services when PandaDoc can meet all these needs in one place. It helps us to meet our deadlines and requirements. In a work environment where collaboration and effective remote work are equally important, Dropbox helps businesses balance their workforce’s needs with ease.

Software 52

Software Software Co-Creation e-Learning 52

Zendesk

MAY 14, 2021

Not only has customer engagement reached record highs, but teams have also been juggling longer hours and the isolation of remote work. No wonder 70 percent of agents report feeling overwhelmed, according to the 2021 Zendesk Customer Experience Trends Report. 50% of support teams are fully remote. &nbsp.

Remote Working 98

Remote Working Prioritization Customer Experience Meetings 98

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. Team members enjoy doing their jobs, so they’re more likely to get their work done and stay at your company. In November 2021, U.S. Ask managers to schedule weekly 30-minute meetings with each direct report.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. Team members enjoy doing their jobs, so they’re more likely to get their work done and stay at your company. In November 2021, U.S. Ask managers to schedule weekly 30-minute meetings with each direct report.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Account Management Skills

JUNE 29, 2021

So one of the big reasons I’ve invited Simon and Carey on is that they’ve developed recently a really insightful report about their findings, having worked with clients over the last couple of years. So in 2020 and 2021. And there’s almost a paralysis about attending meetings versus getting work done.

Account Management 40

Account Management Meetings Onboarding Client Relationships 40

PartnerTap

JANUARY 26, 2022

PartnerTap was a highly sought-after solution in 2020 and 2021. Salespeople were no longer moving around the country and going to face-to-face meetings. This new way of working required a solution that would align account teams virtually, and drive revenue with the click of a button. A new style of partnering has emerged.

Computers and Electronics 97

Computers and Electronics Meetings Virtual Selling Remote Working 97

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Two other areas expected to see continued growth in 2020 and 2021 are podcasts and video. What would you add to the list as 2021 looms?

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

APRIL 15, 2022

Only 25 percent of leads that sales teams generate from marketing strategies are ready to meet with a sales rep. your success rate for booking a meeting drops by 40 percent—down to a meager 0.9 With more resources for remote work than ever before, mastering emails is a great way to boost your team’s sales performance.

Sales 52

Sales Sales Technology CRM Remote Working 52

Planview

JANUARY 31, 2022

Between 2021 and 2025, the global professional services marketplace is projected to grow from USD $5.428 trillion to $7.063 trillion, which is a compound annual growth rate (CAGR) of 7.9 Many ESOs plan to continue delivering at least some services remotely after COVID-19, including services that were previously delivered on-site.

Organization 72

Organization Profitability Digital Transformation Remote Working 72

Zendesk

JANUARY 10, 2023

And while many support organizations already rely on business process outsourcing (BPO) as part of their operational strategy, even more businesses are looking to augment their ability to meet customer needs with help from third-party vendors. As a result, the global value of the industry—which was worth $92.5 billion by 2027.

Management 52

Management Customer Experience Remote Working Decision-making 52

SmartKarrot

AUGUST 23, 2021

2021 has unlocked many ‘first-times’ for us and it is no wonder. This staggering percentage announces our heavy reliance on remote work tools. People often confuse a virtual conference with a virtual meeting or a meeting. According to a report by PCMA , 79% of the event planners have gone virtual this year.

Customer Success 10

Customer Success Remote Working Software Software 10

CoSell

MARCH 16, 2021

As we’ve all seen in 2020, we’re engaged in what researchers have called, “the greatest experiment of all times in remote working.” We’re working virtually and there are few indications that we’ll return to our previous normal. Namely, how can you work efficiently, humanely, and collaboratively in this now-and-next normal?

e-Learning 52

e-Learning Sales Remote Working Decision-making 52

MDI Training

NOVEMBER 28, 2022

This increases the performance of remote working by 20% overall. In turn, the company saves per remote employee $11,000 per year. Your personal superpower Meeting the challenges in the VUCA/BANI world In this article you will get an insight into key competencies as well as starting points to strengthen your own resilience.

Digital Transformation 52

Digital Transformation Leadership Digitalization Internet 52

Insightly

MAY 28, 2021

Work with people I can learn from? Work remotely? Not every position will meet all your goals. You get the benefit of learning and growing without the learning curve of a new industry, new co-workers, and a new office (or Zoom meeting code). Meet new people. Be part of a large or a small team?

Marketing 52

Marketing Digital Transformation Remote Working Decision-making 52

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. How did your life change during lockdown?

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Insightly

MAY 28, 2021

Work with people I can learn from? Work remotely? Not every position will meet all your goals. You get the benefit of learning and growing without the learning curve of a new industry, new co-workers, and a new office (or Zoom meeting code). Meet new people. Be part of a large or a small team?

Marketing 98

Marketing Decision-making Media Management 98

Freshworks

APRIL 2, 2021

Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world? But at the beginning of the pandemic, the system simplified their speedy transition to remote working. Looking Ahead in 2021. Helping customers navigate support is much more important now.

Customer Experience 53

Customer Experience Software Software Transportation 53

Zendesk

DECEMBER 28, 2020

Mental health will be critically important in 2021 and beyond, and Mindler has demonstrated that some of the barriers we once tolerated are no longer necessary—it’s possible to get the same great care from anywhere. “We Further, with the transition to remote work, more companies are hiring for remote positions.

Suppliers 52

Suppliers Profitability Remote Working Manufacturing 52

Hubspot Sales

SEPTEMBER 30, 2021

However, by the end of 2021, you're expected to hit much higher revenue goals compared to last year. You need to hire additional reps to ensure you can meet your company's new goals. The shift to remote work was challenging for the workplace as a whole — but some might argue it was most difficult for salespeople.

Sales 71

Sales Onboarding Sales Leadership Remote Working 71

Freshworks

APRIL 2, 2021

The Freshworks partnership with BrewDog is a successful example of what CX should look like in 2021. How BrewDog Utilises Employee Experience (EX) Software in Remote Working Conditions. Like most of the UK’s office workers, BrewDog’s customer service team moved to remote working during the pandemic.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

Zendesk

MARCH 10, 2021

We also know based on the Customer Experience Trends Report 2021 that 65 percent of customers want to buy from companies that offer quick and easy online transactions. Read on to better understand customers’ priorities and how you can meet (and exceed) their expectations. Meet your customers where they are. Fast replies.

Media 52

Media Digitalization eCommerce Customer Experience 52

Zendesk

AUGUST 11, 2021

Phone-dominant service solutions are no longer sufficient to meet customers’ needs, and the pandemic has only increased their demands for digital support offerings. Meet customers where they are. In fact, high-performing enterprise teams have three times more agents working across multiple channels and are 5.8

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Zendesk

NOVEMBER 4, 2021

To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment. Ecommerce was already popular, but the pandemic sparked a huge surge in online retail shopping that has continued into 2021.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52