SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

PandaDoc

MAY 25, 2021

Keeping customers satisfied and handling complaints efficiently and effectively is what Salesforce is all about. This Software as a Service (SaaS) business focuses on providing a system to help companies keep track of analytics, customer success and support, and even customer complaints, all in one place.

Software 52

Software Software Co-Creation e-Learning 52

SmartKarrot

DECEMBER 9, 2020

The COVID-19 pandemic forced companies to cater to customer experience in a whole new aspect. Customer experience has become a top priority for businesses and more so in 2021. This is because customer experience has become the deciding factor for customers to choose whether they want to be associated or not.

Customer Experience 22

Customer Experience Communication Customer Success Profitability 22

Planview

MARCH 29, 2023

implementation, integration, customization, business, and process consulting) account for 58% of services revenue, with an average annual growth rate of 32%, compared to 26% average annual growth rate for technology products. Accurate forecasting and increased project profitability are also PSA benefits contributing to predictable revenue.

Finance 52

Finance Profitability B2B Software 52

SmartKarrot

SEPTEMBER 25, 2020

If you had one recently, then you have surely tried or created a good relationship with your customers. Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? Source:Evive.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

If you had one recently, then you have surely tried or created a good relationship with your customers. Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? Source:Evive.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

SmartKarrot

DECEMBER 22, 2021

As digital transformation accelerated in 2020-2021, companies have invested heavily in their customer success (CS) teams. Initially, customer success was built at the intersection of sales and marketing functions to create business value as an ancillary function to marketing, sales, and support to generate revenue.

Customer Success 19

Customer Success Digital Transformation Investors Leadership 19

Apptivo

JULY 6, 2021

It is the personality of the company and the reason customers come back. Without customers, there is no company. Companies should understand what their customer wants and devise a customer success strategy. Isn’t it frustrating when your customers come up with repeated issues? Why Apptivo’s Customers App?

Management 98

Management Investors Software Software 98

Planview

MAY 22, 2024

“We started our journey back in 2021, as we wanted to get even more rigor into our delivery. The organization serves 4.9 million health plan members and more than 80,000 physicians across California. We’ve moved forward from that and we’re continuing to transform the way we work and grow within our delivery space.”

Banking 52

Banking Digital Transformation Onboarding Construction 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

DECEMBER 10, 2020

Here are hand-picked 8 such top sales trends that you need to watch out for 2021. Gone are the days when you could entice a customer with a sole product and they would simply accept it. The best tip for boosting sales in 2021 is to stop trying to sell! Otherwise, you may miss out on throwing an overshadowing edge over the rest.

Artificial Intelligence 10

Artificial Intelligence CRM Sales Customer Success 10

Insightly

MARCH 4, 2022

Your service-profit chain connects your internal and external marketing efforts to your bottom line. Customer interactions are vital to (a) and (b), resulting in performance or (c). How do you know if your customer interactions are as healthy as they could be? What are customer interactions? Show empathy.

Media 97

Media Stakeholders Profitability Communication 97

SuperOffice

JANUARY 4, 2021

It includes initiating contact with potential leads, amassing a database of contact information, accessing customer history, and much more – all with the purpose to build a relationship pipeline that improves revenue and profitability. According to Gartner , 80% of future profits come from just 20% of your existing customers.

CRM 52

CRM Software Software Decision-making 52

Hubspot Sales

AUGUST 30, 2023

billion in 2021 and is projected to reach USD 11.53 Analyzing customer transactions, sentiment, and interactions, AI can identify and pre-qualify potential leads before passing them on to the sales team. Furthermore, AI-fueled sales tools can segment leads based on their engagement and how profitable they are likely to be.

Decision-making 89

Decision-making Sales Profitability Artificial Intelligence 89

Insightly

FEBRUARY 2, 2022

Make the most of your customer’s initial enthusiasm with streamlined setups, progress tracking, and solid support. In a 2021 study, Linköping University’s Gustav Fridell examined SaaS best practices. At a small scale, individual customer success equals corporate viability. Stickiness.

Onboarding 105

Onboarding Customer Experience eCommerce Prioritization 105

Insightly

FEBRUARY 2, 2022

Make the most of your customer’s initial enthusiasm with streamlined setups, progress tracking, and solid support. In a 2021 study, Linköping University’s Gustav Fridell examined SaaS best practices. At a small scale, individual customer success equals corporate viability. Stickiness.

Onboarding 96

Onboarding Customer Experience eCommerce Prioritization 96

SuperOffice

APRIL 19, 2021

Some 80% of companies are now investing in a platform that handles customer communication across several channels. Here are a handful of benefits you’ll experience when making customer engagement platforms a priority as we head into 2021. Moreover, CEPs help you centralize your interactions with customers in one place.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

SBI Growth

APRIL 20, 2021

According to Forbes, Customer-centric companies are 60% more profitable than companies that don’t focus on customers. Yet, as COVID moves from a moment in time to the new normal, CEOs must balance delivering differentiated customer experience while maximizing the value of.

Customer Experience 83

Customer Experience Profitability Customer Success B2B 83

SmartKarrot

DECEMBER 14, 2021

It begs a crucial question for start-up founders in 2021–2022: how does one realign the business for optimal funding. If the storytelling is convincing, VCs are often open to investing more than is necessary for profitability purposes. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Investors 10

Investors Customer Success Leadership Publishing 10

SmartKarrot

JANUARY 22, 2021

Is it really 2021? It is a given that the oddities of complex changes have surfaced on the face of Planet Earth but one that stays rooted are the customers and the value that we strive to woo them with, has not seen a massive change. The concept of Customer Success has indeed become a critical success factor.

Customer Success 10

Customer Success Artificial Intelligence Customer Experience Onboarding 10

SmartKarrot

APRIL 23, 2021

While sales executives always have a seat at the C-Suite, it is required the Customer Success and Revenue executives also have a seat. As per the Revenue Marketing Report 2021 , nearly 80 percent of companies say that their executive team encourages alignment of sales and marketing teams. Revenue Alignment and Customer Success.

Customer Success 10

Customer Success Decision-making Account Management Customer Experience 10

SmartKarrot

DECEMBER 4, 2020

Additionally, the less you see the turnover, the more the chances are to find more profitability. You might also like: Top 30 Customer Service Facts and Statistics for 2021 – Learn these customer service facts and statistics that will help your business deliver excellent customer service.

Profitability 10

Profitability Customer Success Organization Communication 10

SmartKarrot

AUGUST 12, 2022

At the same time, it also offers subscription-based service that helps restaurants serve their customers. Headquartered in Playa Vista, California, ChowNow’s peak revenue in 2021 was $42.0M. While being profitable to the restaurants, it also helps them serve the customers directly, thus boosting customer satisfaction.

Digitalization 10

Digitalization Facilitation Transportation Digital Transformation 10