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Artificial Intelligence (AI) in CRM- A New Era of business Transformation

Apptivo

Why do Artificial Intelligence and CRM make the best pair? Benefits of integrating CRM with Artificial intelligence 4. AI’s effect is broad, from healthcare and finance to manufacturing and entertainment, and it is revolutionizing the way we operate. Why do Artificial Intelligence and CRM make the best pair?

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Context and curiosity drive commerciality and pricing

Red Star Kim

This week’s PM Forum training workshop “Commerciality: Finance, Pricing, Innovation and Research” was attended by delegates from law, accountancy and insolvency firms. Delegates then chose to focus on finance, economics and pricing. Finance fundamentals Financial awareness is another capability required by M&BD.

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Managing Partners’ Forum Strategy Summit

Red Star Kim

My takeaways from the insightful facilitators and panellists were: Recruitment of lawyers is down on previous years whereas business support is up Increase in tax hires in law firms Increase in marketing roles (exceeding 2019 numbers) Whilst training/learning roles shrunk compared to 2019 there was an increase in employee relations roles Legal sector (..)

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Enhancing the agent experience with Tymeshift’s newest features

Zendesk

Artificial intelligence has the potential to not only improve the customer experience but also drastically improve the admin and service operations experience. As such, we acquired Tymeshift in June 2023 to give organizations using Zendesk an easier way to manage their teams.

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Beyond the Horizon: GenAI and Ethical Leadership

MDI Training

In finance, GenAI could improve risk assessment and fraud detection. While artificial intelligence (AI) is advancing rapidly and can perform many tasks, certain leadership competencies. Read More AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools by Aline | 4. I mean that.

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Research update on the most in-demand soft skills

Red Star Kim

LinkedIn in-demand soft skills for 2023 In February 2023 The Most In-Demand Skills for 2023 | LinkedIn argued: “Global talent shortages have reached a 16-year high, as 75% of employers can’t find the talent they need with the right blend of technical and soft skills”.

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7 Mundane Sales Tasks You Can Skip with AI [& How to Do It]

Hubspot Sales

McKinsey Institute reports that one-fifth of sales functions could be automated with artificial intelligence (AI). Of sales professionals, 60% say AI tools are important to their overall sales strategy, and 71% say AI has impacted how they plan to sell in 2023. Sales pros spend hours a day on manual and administrative tasks.