Agile CRM
NOVEMBER 25, 2022
Business Process Management Software (BPMS) is a tool that helps organizations manage and automate their business processes. BPM software provides a number of benefits for businesses, including: 1. Business Process Management Software (BPMS) can help organizations save money in a number of ways. Save money.
ACT
JANUARY 13, 2023
It’s probably no surprise that this last year came and went in a blur, and now we’re talking about the smart strategies we want to implement in 2023 to be more efficient and productive than ever before. What new SMB trends will be popular in 2023? Artificial Intelligence (AI) will continue to be popular in 2023. Automation.
Freshworks
JUNE 2, 2023
As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer conversations in the digital era. of B2C respondents and 65.2%
Freshworks
JUNE 1, 2023
Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge. of B2B customers and 42.7%
MDI Training
NOVEMBER 14, 2023
Answer from Gunther Fürstberger: Artificial intelligence has had a permanent place at the table in our leadership meetings since July 2023. We will soon be trying out AI meeting software to optimize meeting documentation, including the formulation of action items. His core competence is leadership in digital transformation.
Planview
MARCH 20, 2023
Five years ago, Planview CTA Mik Kersten outlined the “turning point” in his bestselling book, Project to Product: How to Thrive and Survive in the Age of Software with the Flow Framework. Download the full report to get a more in-depth look at results from the 2023 Project to Product State of the Industry Report
Planview
DECEMBER 12, 2022
Carey and I had a fascinating discussion on the problems with silos in software development, and I appreciated her interest in discussing the state of the art in academia on the topic. We held a mutual view on how collaboration and tooling are needed to span the end-to-end software lifecycle. Go here to learn more.
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