Zendesk

FEBRUARY 12, 2024

With interviews featuring CEOs, CMOs, and other senior leaders, this podcast provides valuable insights into leveraging data, personalization, and innovative approaches to enhance customer experiences. The post Top 35 customer service and support podcasts for 2024 appeared first on Zendesk.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Red Star Kim

NOVEMBER 17, 2023

How a team rethink helped one brand go global (marketingweek.com) January 2023 Ontier (offshore law firm) – Rebrand for growth and innovation This UK headquartered offshore firm has 13 worldwide offices and is the largest law firm in Latin America. The external agencies help guard against the team becoming too insular.

Marketing 130

Marketing Key Account Management Innovation Account Management 130

Zendesk

NOVEMBER 28, 2023

More in this guide: Types of AI as a service Benefits and challenges of AIaaS Popular AI as a service vendors AIaaS trends for 2024 and beyond Types of AI as a service Businesses can leverage different types of AI services depending on operational needs. A beginner’s guide for 2024 appeared first on Zendesk.

Artificial Intelligence 52

Artificial Intelligence e-Learning Internet Software 52

MDI Training

MARCH 14, 2024

A well-communicated strategy is important. For example, if your company claims to be innovative , your employees should not be troubled by slow and bureaucratic work processes. March 2024 | Impuls series , Leadership Tips , Learning Transfer | 0 Comments Purpose – Why Hybrid is more than a Buzzword Prefer to listen to the article?

Digital Transformation 97

Digital Transformation Leadership Digitalization Artificial Intelligence 97

Red Star Kim

MARCH 30, 2023

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Versions for divisional, functional and aspiring leaders are expected in 2024.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

MDI Training

JANUARY 29, 2024

Creative Problem-Solving: Creativity involves thinking outside the box , generating novel ideas, and finding innovative solutions to complex problems. Effective Communication Leadership often requires clear and persuasive communication. This includes not only conveying information but also inspiring and motivating others.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

Whetstone

APRIL 5, 2024

2024 looks like it will be a year of volatility. Strategic account managers serve as trusted business advisors, adeptly aligning their customer’s emerging needs and priorities with their company’s innovative capabilities. This ability becomes paramount for navigating the challenges posed by an unstable economy.

Account Management 52

Account Management Decision-making Construction Stakeholders 52

Hubspot Sales

NOVEMBER 22, 2023

When it comes to sales, there's a lot of innovation happening — and therefore, a litany of new tools. As part of our 2024 State of Sales Series , our Sr. With all this in mind, it's clear that CRMs help sales teams drive revenue and efficiency, which correspond to professionals' top two 2024 focus areas. What's this magic tool?

CRM 95

CRM Decision-making Sales B2C 95

Customer Think

SEPTEMBER 26, 2023

Understanding what will motivate a potential customer to buy your products or services is a critical prerequisite to developing an effective marketing strategy and creating compelling marketing communications. As thousands of marketers will attest, thi.

Communication 64

Communication Marketing Innovation 64

AchieveIt

JANUARY 8, 2024

Without sufficient time to process the information, any solutions presented might lack depth or innovation. Elevate your strategic processes in 2024 Prepare for a more productive year ahead by honing your strategic planning skills with our latest podcast episode, Elevate Your Game: Strategic Prep for 2024. New year’s resolution?

Meetings 52

Meetings Decision-making Prioritization Brainstorming 52

MDI Training

MARCH 4, 2024

GenAI presents vast innovation poten tial , automating complex tasks, enhancing decision-making, and radically improving efficiency across various sectors. Improved Communication and Collaboration GenAI tools can streamline communication and project management, which could lead to a more cohesive and less stressful work environment.

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Zendesk

JANUARY 30, 2024

GTM Partners can look forward to similar in-person and digital events in 2024. They are consistently updated to incorporate the latest products and innovations from Zendesk, ensuring your teams are well-prepared for success. So, it’s more important than ever to get their attention and stay front and center in their minds.

Value Proposition 52

Value Proposition Media Digitalization Innovation 52

Strategic Communications

APRIL 29, 2024

billion by 2024. At Imagefix, a design and digital marketing agency, creative director Garry West says the company has “embraced innovative keyword research tools such as AnswerThePublic and Semrush’s Keyword Magic Tool. The post The Rise of Voice Search and Its Impact on SEO appeared first on Strategic Communications.

Digitalization 52

Digitalization Publishing Marketing Communication 52

Red Star Kim

NOVEMBER 13, 2023

EQ covers a lot of the important abilities people need to support good communications and relationships. The next Private Client seminar is on 16 th May 2024 Selected delegate poll results How many partners in your private client team? However, I do use a number of assessment tools in my coaching and development work. kimtasso.com).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Zendesk

JANUARY 25, 2024

Increase customer satisfaction According to the Zendesk CX Trends Report 2024 , 81 percent of consumers say the quick and accurate resolution of issues or complaints heavily influences their decision to purchase. Call center AI trends for 2024 What’s next for AI in call centers? Here are a few trends to expect in 2024.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

SmartKarrot

FEBRUARY 6, 2024

As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. Mundane tasks like data collection, routine communications, and follow-ups can be automated, allowing human agents to concentrate on building meaningful connections and tackling complex challenges.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

Nutshell

DECEMBER 7, 2023

The best AI productivity tools in 2024 Let’s dive deeper into AI technologies that can help streamline your operations in [stat current-year]. ClickUp: ClickUp is a project management platform where team members can communicate, set goals and reminders, and keep up with project deadlines. 3DFY.ai: 3DFY.ai

Artificial Intelligence 100

Artificial Intelligence Software Software Meetings 100

Arpedio

FEBRUARY 20, 2024

Grounded in a profound understanding of customers, ABS emerges as a beacon of innovation set to revolutionize the sales landscape. It entails understanding customers’ identities, communication preferences, priorities, buying criteria, decision-making processes, and more. In this regard, AI emerges as a transformative tool.

CRM 52

CRM Artificial Intelligence B2B Account Management 52

Envisio

FEBRUARY 1, 2024

At the risk of wildly underselling them, I’m going to try and give the one-sentence “elevator pitch” for each initiative here (knowing that you can read the full descriptions on the Local Government 2030 website): The Art of Public Service: The Communication Continuum. The hope, excitement, and belief is there.

Government 52

Government Innovation Leadership Facilitation 52

OnStrategyHQ

DECEMBER 15, 2023

AI is already significantly impacting the six key pillars of organizational strategy (big, bold vision, winning strategy, aligned teams, quarterly rhythm, compelling communication, and strong culture.) Bottom-Up Innovation: How will you enable bottom-up innovation and ensure your team uses AI responsibly?

Government 52

Government Artificial Intelligence Innovation Organization 52

OnStrategyHQ

JANUARY 31, 2024

As more organizations realize the importance of AI adoption, having a well-defined AI transformation strategy may be the most important thing you can do in 2024. Organizations can drive innovation, automation, and better decision-making by aligning agile and strategic AI adoption initiatives with business goals.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

Agile CRM

DECEMBER 12, 2022

The evolution of helpdesk software can be traced back to the early days of computing when customer service and technical support teams relied on basic tools like email and phone to communicate with customers and resolve their issues. For tracking customer communications, it is a straightforward ticketing system. Support.cc.

Software 52

Software Software Customer Experience Prioritization 52

SmartKarrot

DECEMBER 17, 2023

While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences. Strategic Financial Planning for 2024 As the new fiscal year approaches, customer success leaders face the challenge of resource allocation amid tight budgets.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SmartKarrot

DECEMBER 17, 2023

While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences. Strategic Financial Planning for 2024 As the new fiscal year approaches, customer success leaders face the challenge of resource allocation amid tight budgets.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

Planview

APRIL 29, 2024

However, this is 2024—the year AI must prove its value. Disengaged employees are typically less productive and innovative than engaged employees, leaving a gap between their performance and their potential in multiple areas. Build in two-way communication A natural extension of making strategy social is fostering two-way communication.

Innovation 64

Innovation Remote Working Communication Leadership 64

Agile CRM

NOVEMBER 29, 2022

billion by 2024, representing a compound annual growth rate of 8.2%. . They are also focusing on providing innovative solutions such as artificial intelligence and machine learning-based tools, which allow marketers to customize their campaigns and deliver more personalized messages to their target audience.

Marketing 98

Marketing Media Software Software 98

Agile CRM

NOVEMBER 29, 2022

billion by 2024, representing a compound annual growth rate of 8.2%. . They are also focusing on providing innovative solutions such as artificial intelligence and machine learning-based tools, which allow marketers to customize their campaigns and deliver more personalized messages to their target audience.

Marketing 52

Marketing Media Software Software 52

Planview

SEPTEMBER 16, 2022

By 2024, 80% of digital businesses will integrate strategic portfolio management and adaptive project management and reporting technologies, and adopt new frameworks and standards to achieve valued business outcomes.” 2022 Gartner® Magic Quadrant for Adaptive Project Management and Reporting.

Management 52

Management Decision-making Organization Stakeholders 52