Cosawi

JANUARY 29, 2024

In the work we do, we find fascinating to see that Marketing as a function is often missing at the strategic account table. In our more traditional groups, marketing, and sales work in locked steps but it seems that the shift to strategic account management is often missing marketing when time comes to establish its roadmap.

Value Proposition 52

Value Proposition Co-Creation Marketing Account marketing 52

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Agile is the new normal — if there is ever going to be a new normal.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Hubspot Sales

JULY 7, 2019

Are you a B2B account manager or sales executive who is serious about account-based sales or account-based marketing (ABM)? If the answer is “Yes,” chances are you understand your customers want partners, not vendors. Strategic Account Plan Template Layout. Customer value scorecard.

Account Planning 118

Account Planning Co-Creation Account Management Negotiation 118

Upland

JANUARY 29, 2024

Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support. This cross-functional teamwork helps you foster more unified and effective customer account management. Do you have a track record with this customer?

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Cosawi

DECEMBER 28, 2021

The idea of executive engagement implies an accountable and engaged member of the account team, rather than a distant back- room player. In our organization’s work, we see much confusion and lack of clarity on executive sponsorship, even when it is in place. Leading the organizational customer-centric culture.

Leadership 52

Leadership Co-Creation Account Management Decision-making 52

Mercuri International

JULY 1, 2021

Most people think that the biggest challenge for a Key Account Manager is the need to understand their account but is this all that is needed? In most cases no; a good KAM also spends time internally trying to win over the expertise and resources they need to serve their customer. Winner takes all? Johansson, E.

Key Account Management 64

Key Account Management Value Proposition Account Management Profitability 64

Cosawi

SEPTEMBER 13, 2021

They are accountable for aligning the organization to the business and strategic account planning processes, as well as connecting and aligning how the strategic accounts engage with the rest of the commercial teams in the markets and local affiliates. In short, the COE helps the SAM elevate his and her game.

Account Management 52

Account Management Leadership Account Planning Communication 52

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus.

Marketing 52

Marketing Suppliers Investors Account Planning 52

Showpad

DECEMBER 5, 2021

I’ve worked myself into a marketing job, but 80% of my career has been in sales, account management, and creating marketing programming and other services to support sales teams. . My passion is around creating customer value—and I saw an opportunity to do this at Kaiser Permanente. .

Digitalization 98

Digitalization B2B Sales Customer Value 98

Janek Performance Group: Account Planning

OCTOBER 25, 2023

However, according to Gartner , 51 percent of sales leaders agree account management channels fall short. They do not meet cross-selling and account growth targets. Clearly, sales organizations need to improve account planning. This includes knowing their organization, industry, and ability to pay.

Account Planning 52

Account Planning Decision-making Communication B2B 52

SmartKarrot

APRIL 4, 2023

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. To encourage adoption and find new revenue-generating opportunities, deliver critical value checkpoints.

Customer Success 19

Customer Success Account Management Leadership Customer Experience 19

SBI

JULY 1, 2020

Now, with the economic uncertainties of 2020, sales teams of all sizes are desperate for a more strategic approach to building dependable and ongoing opportunities to optimize customer revenue in their most strategic accounts. To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Operationalize this strategy leading a global team of customer success professionals.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

APRIL 4, 2023

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. To encourage adoption and find new revenue-generating opportunities, deliver critical value checkpoints.

Customer Success 15

Customer Success Account Management Leadership Customer Experience 15

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. Own and improve all customer support and assistance channels.

Customer Success 19

Customer Success Government Account Strategy Customer Value 19

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SalesGlobe

FEBRUARY 11, 2021

Aspirational account planning isn’t about a structure, a tool, a technology, or a recount of history projected into the future. If that’s how your sales organization looks at account planning, you’re missing out on a tremendous opportunity. Aspirational account planning revolves around how you think about and with the customer.

Account Planning 52

Account Planning Supply Chain Value Proposition Account Management 52

SmartKarrot

FEBRUARY 23, 2023

Role: Senior Customer Success Executive Location: Seattle, WA, United States (On-site) Organization: Siteimprove As a Senior Customer Success Executive you’ll achieve and surpass the overall customer retention targets with the targeted clients.

Customer Success 19

Customer Success Stakeholders Account Management Communication 19

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Managing the full 360 delivery of contracts and ongoing client support and development.

Customer Success 19

Customer Success Leadership Onboarding Communication 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Establish executive-level customer relationships with the most strategic customers.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

AUGUST 25, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.

Customer Success 19

Customer Success Construction Leadership Onboarding 19

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Own new customer onboarding and training.

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

FEBRUARY 22, 2022

Role: Sr Director of Customer Success Location: Remote, United States Organization: Bluewater Hayes Inc. As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

FEBRUARY 23, 2022

Role: Customer Success Director Location: Seattle, WA, US (Hybrid) Organization: DexCare As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SBI

DECEMBER 9, 2019

Sales organizations rarely have the resources to adequately keep up on all the sales technology offerings. “Sales organizations rarely have the resources to adequately keep up on all the technology offerings. The guide is organized by the challenge areas sales organizations may want to address: Closing Deals.

Account Planning 26

Account Planning Software Software Acquisition 26

SmartKarrot

JULY 17, 2020

Role: Customer Success Manager Location: Santa Clara, US Organization: Lean Data As a Customer Success Manager, you’ll have to ensure that the customers are continuously receiving and recognizing value from Leandata. Ensure that the customers achieve the outcomes by partnering with Leandata.

Customer Success 10

Customer Success Account Management Account Growth Leadership 10

SmartKarrot

JUNE 15, 2020

Role: Customer Success Manager Location: San Francisco, US Organization: GetAccept Customer Success Manager is responsible for developing and maintaining existing customer relationships. This role reports to the International Sales Manager. This role reports to the International Sales Manager.

Customer Success 10

Customer Success Retail Account Management Stakeholders 10

SBI

JANUARY 14, 2020

With READY20, we look forward to exploring new pathways to a highly competent and confident sales force, and sharing success strategies from industry experts, our customers, and our own 20+ years of helping organizations improve sales effectiveness. Account Planning. Greg Flynn, CEO Brainshark. WALTHAM, Mass.

Account Planning 34

Account Planning Artificial Intelligence Sales Acquisition 34

SmartKarrot

JUNE 2, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Diligent Corporation As a Director of Customer Success, you will lead Customer Success practice for the BoardEffect brand in AMER, EMEA, and APAC regions, with a focus on building strong, trusted customer relationships.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SmartKarrot

DECEMBER 24, 2020

Director, Customer Success Location: New York, NY, US(or remote in the East Region) Organization: Box As a Sr. Director of Customer Success, you will lead a team of high performing, geographically dispersed CSMs. Accountable for driving healthy Customer Adoption, Customer Value and supporting strong customer retention metrics.

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10

SBI

NOVEMBER 13, 2019

Organizations face a ‘moving target’ of market change, regulation, company practices, competition and innovation. Organizations can’t afford to guess whether the knowledge of their employees is keeping pace with these types of changes,” said Jim Bowley, Qstream Vice President, Product. Account Planning. Account Planning.

Account Planning 20

Account Planning Acquisition Organization Account Management 20

SBI

JANUARY 31, 2020

Accurate and actionable data is the lifeblood of high-performing Go-To-Market organizations,” said Andrew Gilman, Head of Marketing, NWN Corporation. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. Account Planning. Account Planning. Opportunity Management.

Account Planning 29

Account Planning Digital Transformation B2B Sales 29

SmartKarrot

AUGUST 11, 2020

Role: Customer Success Manager Location: Chicago, IL, US Organization: Box In this role, You will be working with new and existing Mid-Market customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effective onboarding of customers, build high customer satisfaction.

Customer Success 10

Customer Success Key Account Management Account Growth Leadership 10

SBI

MAY 21, 2019

organizations wasted $30 billion on unused software over the course of four years. For sellers, lack of customization and legacy solutions leave them scrambling to find relevant content and value-based evidence to provide the personalized sales interactions that modern buyers require. Account Planning. Account Targeting.

Account Planning 30

Account Planning Sales Healthcare Account Management 30

Whetstone

APRIL 14, 2020

So given that, and given that the folks that we care about, which is our strategic account managers and people in sales, how do you advise all of us to take advantage of your observation that the value has changed, in all probability for all of their customers? And then we assign value to it.

Marketing 40

Marketing Management Software Software 40