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Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Red Star Kim

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. Includes IPOs, acquisitions, grants, accelerators and news. The OnePlace legal client relationship management system was acquired by InTapp in 2019.

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5 digital banking customer experience trends to consider for 2023

Zendesk

Common customer expectations for the digital banking experience Customers expect an excellent customer experience regardless of industry. To wow and retain customers, banks will need to keep up with the kinds of fast, personalized, and seamless digital experiences that consumers’ favorite businesses are already providing. Deloitte 5.

Banking 52
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Quality over Quantity: How Focusing on a Select Few Accounts Can Drive Greater Success in Digital Key Account Management

DemandFarm

Quality over Quantity: How Focusing on a Select Few Accounts Can Drive Greater Success in Digital Key Account Management As digital Key Account Management grows in relevance, many organizations find themselves confounded by the question of whether obtaining new customers is more important than retaining existing key clients.

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The Proactive M&BD Executive – Culture shock, marketing models, fee-earner engagement, qualifications and social media

Red Star Kim

However, the digital revolution reduced the distinction between B2C (Business to Consumer) and B2B marketing with increasing use of digital marketing throughout the professional services client journey. RACE by Dave Chaffey) focus on customer acquisition (Reach, Act, Convert, Engage). Traditional marketing models (e.g.

Media 130
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Find the right CRM Strategy for your Industry

Insightly

A well-crafted strategy for your CRM for consulting firms can help to streamline their operations, enhance client engagement, and drive business growth. Here’s an in-depth look at how CRM can benefit consulting firms: Client Relationship Management: Consulting firms heavily rely on their client relationships.

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Find the right CRM Strategy for your Industry

Insightly

A well-crafted strategy for your CRM for consulting firms can help to streamline their operations, enhance client engagement, and drive business growth. Here’s an in-depth look at how CRM can benefit consulting firms: Client Relationship Management: Consulting firms heavily rely on their client relationships.

CRM 52
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Net Promoter Score (NPS)

Flevy

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Operational Excellence Top 100 in Strategy & Transformation Top 100 in Digital Transformation Top 100 in Digital Transformation Top 100 Consulting Frameworks Top 100 in Organization & Change