SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Onboarding Government Negotiation 19

Nutshell

MAY 19, 2020

Churn rate, the loss of customers over a specified period of time, is one of the most important metrics a company can track. Subscription length is the amount of time an average customer spends paying for a company’s goods or services. Customer acquisition cost. The three leading causes of churn: 1.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

SmartKarrot

JUNE 1, 2023

Role: Customer Success Manager Location: Austin, TX, United States (Remote) Organization: Sensi.AI As a Customer Success Manager, you’ll include system install and training. Create and sustain enduring, strong relationships with your customers. Create, monitor, and analyse measures for customer satisfaction.

Customer Success 19

Customer Success Acquisition Onboarding Organization 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Collaborates with all GTM team members to build tactical and strategic plans and campaigns by analysing client and customer data to discover growth opportunities and client and customer challenges.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Collaborates with all GTM team members to build tactical and strategic plans and campaigns by analysing client and customer data to discover growth opportunities and client and customer challenges.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

SEPTEMBER 2, 2022

Role: VP of Customer Success Location: Remote, Menlo Park, CA, US Organization: AutoService A.I. As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs.

Customer Success 19

Customer Success Onboarding Prioritization Negotiation 19

SmartKarrot

MAY 13, 2022

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.

Customer Success 19

Customer Success Onboarding Acquisition Customer Experience 19

SmartKarrot

NOVEMBER 26, 2021

Role: Customer Success Director Location: Remote, Raleigh, NC, US Organization: Onna As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Identifying opportunities to grow usage of UAS within the existing customer base.

Customer Success 19

Customer Success Acquisition Onboarding Government 19

SmartKarrot

AUGUST 19, 2022

Role: Director of Customer Success Location: Remote, California, United States Organization: 80Twenty As a Director of Customer Success, you will lead a team of managers supporting all companies clients. Lead and build a team to support new customer acquisition. Negotiate/close deals.

Customer Success 19

Customer Success Construction Negotiation Acquisition 19

Insightly

DECEMBER 19, 2023

Every company needs customers to survive—whether you sell software to Fortune 500 companies, accounting services to local dental offices, or meal plan subscriptions to health-conscious consumers. That’s why customer retention is such a priority for today’s business leaders. Make help available. Offer timely up-sells and cross-sells.

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

Insightly

DECEMBER 19, 2023

Every company needs customers to survive—whether you sell software to Fortune 500 companies, accounting services to local dental offices, or meal plan subscriptions to health-conscious consumers. That’s why customer retention is such a priority for today’s business leaders. Make help available. Offer timely up-sells and cross-sells.

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

SmartKarrot

DECEMBER 20, 2021

It’s only recently that customer success has emerged from being a “nice-to-have.” Today, companies realize that a robust customer success function can help preempt churn and grow revenues without acquiring customers at an exponential pace. Recent market trends indicate that the answer is a definitive YES.

Investors 19

Investors Banking Customer Success Acquisition 19

SmartKarrot

SEPTEMBER 8, 2021

Role: VP, Global Customer Success Location: San Francisco, CA, US Organization: Elastic As a VP of Global Customer Success, you will own the Elastic customer journey, ensuring the users’ success by driving transformational outcomes powered by Elastic solutions.

Customer Success 19

Customer Success Onboarding Acquisition Innovation 19

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients. Develop and implement a post-sale success management strategy.

Customer Success 15

Customer Success Supply Chain Stakeholders Retail 15

Corporate Visions

JULY 18, 2019

The post How to Drive More Growth from Customer Expansion Conversations by Anton Rius appeared first on Corporate Visions. If you’re like most companies, you focus the lion’s share of your growth budget on-demand generation and customer acquisition. Not customer expansion. Train Customer Success for Sales Opportunities.

Acquisition 80

Acquisition Customer Success Marketing Decision-making 80

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Marketing lays the foundation for customer success by setting accurate expectations.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Marketing lays the foundation for customer success by setting accurate expectations.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Showpad

NOVEMBER 21, 2021

I was very focused on 10 salespeople and helping them with “the normal stuff”: building their sales process, including training, certification, and onboarding. . When we were acquired by GHX in January 2020, I turned my focus to more acquisition-based enablement. How are we cross-training teams?

Supply Chain 98

Supply Chain Healthcare Onboarding Sales 98

SBI Growth

DECEMBER 29, 2018

Dave Moore is the SVP of Sales for Businessolver a leading provider of benefits administration, technology, and services. In a phrase, they help organizations manage their healthcare spend as it relates to employee benefits. Tune in to hear more from Dave on the.

Customer Success 95

Customer Success Healthcare Organization Management 95

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

FEBRUARY 10, 2022

As a customer success leader, one of your most important jobs is budgeting for the customer success department. But there is still a lot of parity required for organizations to give customer success equal prominence as other departments in the organization. The need for budgeting for customer success.

Customer Success 10

Customer Success Acquisition Onboarding Customer Experience 10

Corporate Visions

MAY 7, 2020

But in that frantic moment, a lesson in marketing, sales, and customer service was born. The Context Effect in Marketing, Sales, and Customer Success. The Context Effect is essential to marketing, selling, and customer success as well. Turns out, it wasn’t about the siren at all.

Customer Success 52

Customer Success Acquisition Decision-making Marketing 52

Corporate Visions

MAY 7, 2020

But in that frantic moment, a lesson in marketing, sales, and customer service was born. The Context Effect in Marketing, Sales, and Customer Success. The Context Effect is essential to marketing, selling, and customer success as well. Turns out, it wasn’t about the siren at all.

Customer Success 52

Customer Success Acquisition Decision-making Marketing 52

Corporate Visions

MAY 7, 2020

But in that frantic moment, a lesson in marketing, sales, and customer service was born. The Context Effect in Marketing, Sales, and Customer Success. The Context Effect is essential to marketing, selling, and customer success as well. Turns out, it wasn’t about the siren at all.

Customer Success 52

Customer Success Acquisition Decision-making Marketing 52

Corporate Visions

MAY 6, 2020

But in that frantic moment, a lesson in marketing, sales, and customer service was born. The Context Effect in Marketing, Sales, and Customer Success. The Context Effect is essential to marketing, selling, and customer success as well. Turns out, it wasn’t about the siren at all.

Customer Success 52

Customer Success Acquisition Decision-making Marketing 52

SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Onboarding 10

Onboarding Customer Success Stakeholders Decision-making 10

Insightly

APRIL 4, 2023

Whether you own a business, or you’re working in marketing or in a customer success or support role, you know the importance of having great customer relationships. Customer life cycle management has become increasingly important for businesses to stay competitive and retain customers.

Customer Life Cycle 52

Customer Life Cycle CRM Manufacturing Advertising 52

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

MARCH 4, 2021

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. We can only improve what we can measure.

Customer Success 10

Customer Success Onboarding Stakeholders Leadership 10

SmartKarrot

JULY 21, 2021

Of all the debates that one can possibly have in the world of sales and marketing, one that takes no backseat is customer acquisition vs customer retention. While acquiring customers is an integral part of any growing business, retaining them for good is also equally important. What is Customer Acquisition?

Acquisition 10

Acquisition Prioritization Onboarding Profitability 10

SmartKarrot

JULY 30, 2021

It’s a powerful, emerging marketing tool – customer success. Weren’t we providing customer support and customer service all this while, they ask. Well, yes, but no, customer success is not the same as customer support or after-sales service. What is customer success?

Customer Success 10

Customer Success Onboarding Acquisition B2C 10

SmartKarrot

NOVEMBER 3, 2021

Today, companies need to dig deeper and focus on accomplishing the objectives of the customers. Customer experience and customer success are set to be key differentiators for customers to choose from. As per research by Forrester , 72% of businesses feel that improving customer success is a top priority.

Customer Success 10

Customer Success Onboarding Acquisition Media 10

SmartKarrot

NOVEMBER 11, 2020

Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Internet, Cable & Phone As a Vice President of Customer Success, you will define and optimize the customer lifecycle, applying customer journey mapping, and identifying standardized interventions for each point in the journey.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

Zendesk

JUNE 3, 2022

Growing your customer base is a hallmark of those early days, months, and years as a startup. But the work to grow your customer base doesn’t stop, even after multiple rounds of funding and an established foothold in the market. How to grow your customer base. Expand with current customers, not only net-new ones.

Small Business 52

Small Business Customer Success Decision-making Acquisition 52

ProlifIQ

FEBRUARY 23, 2024

The State of Account Planning in 2024 2023 was a challenging year for go-to-market teams. To better understand how teams are adapting to this new environment, we surveyed over 250 professionals across sales, customer success, account management, and more about their account planning processes, challenges, and priorities for 2024.

Account Planning 52

Account Planning CRM Energy and Utilities Account Management 52